I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great products, my new go too place to shop without question. However, delivery across a weekend is a bit wanting for the charge of delivery. Ordered friday morning but arrived monday, no deliveries... See more
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
What I love about shopping at FETCH is you can order online for a pickup in store and collect it a few weeks later. I was recently on holiday and found a few items I wanted to buy. I placed the... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great quality and speedy delivery!
January 30, 2026
Reply from Fetch
Hi David
Great review !!! Thank you 🤩
Reply from Fetch
Hey Cliffy
Thank you for your 5⭐️ review and look forward to you shopping with FETCH again soon :-))
Reply from Fetch
Hi Jerry
Thanks for the 4 stars, we always aim for 5. Please do let us know which part of the returns policy was a problem?
Let's make sure we get those 5 stars next time.
Fantastic customer service via email…
Fantastic customer service via email respond rapidly friendly, humorous and assisted with issues require required
January 28, 2026
Reply from Fetch
Hi Stephen
The team really appreciate your review we are always here to help and advise in anyway we can.
We want our customers to have a positive, happy and enjoyable experience when they shop with us.
Thanks Stephen 😊
Excellent service & smooth international delivery
I had a great experience with this store. Even though I ordered from outside the UK, the shipping was fast and well organised. The team was very supportive throughout the process and clearly experienced with international orders.
Customs clearance went smoothly thanks to their guidance and proper documentation, which really reduced the stress of ordering from abroad. Customer service was friendly, responsive, and helpful whenever I had questions.
Overall, a very professional and reliable store. I would definitely recommend them, especially to customers ordering from other countries.
January 1, 2026
Reply from Fetch
Hi Tiago
Thank you for such an informative review on your experience of shopping with us.
The team work hard to make sure all customers purchasing products with FETCH wherever they are have a great shopping experience.
Thank you Tiago and we look forward to you shopping with us again soon 🤩
Friendly service even for January sale bargain hunters
Some very good sale discount and order was ready for collection same day.
January 3, 2026
Reply from Fetch
Hi Robert
Our customer reviews are really important to us as we always work hard to offer a 5⭐️service.
We welcome feedback as it helps us to understand what if anything we could do to improve.
The team would really appreciate if you could let us know what we could of done better to achieve a 5⭐️award from you .
Thank you Robert and look forward to you shopping with us again soon 👍🏻
Absolutely Outstanding!! 10/10
Absolutely Outstanding: This retailer is second to non.
Excellent Customer Service, Excellent Products and Excellent Pricing: What's not to love!
January 4, 2026
Reply from Fetch
Hey Martin
The team are over the moon with your review on your experience of shopping with FETCH !!!
Thank you Martin and we look forward to you shopping with us again soon ❤️
Reply from Fetch
Hi Steven
What a great 5⭐️review …
Thank you Steven :-)) 😍
The best in UK
It never fails to deliver an exceptional buying online experience. 👌🏼👍🏼
January 2, 2026
Reply from Fetch
Hey Delfino
WOW !!!!
Loving the best in the UK comment ❤️(true)
Thank you for your fantastic review it means so much to team 🤩
Very good service
Very good service, speedy delivery and kept o formed of delivery status, great purchase
January 3, 2026
Reply from Fetch
Hi Customer
The team really appreciate you taking the time to review your experience of shopping FETCH.
We look forward to you shopping with us again soon ☺️
Reply from Fetch
Hi VITOR
Thank you for your 5⭐️review and look forward to seeing you again soon :-))
Really good offers and speedy delivery…
Really good offers and speedy delivery & service!
January 1, 2026
Reply from Fetch
Hey J W
Your review means a lot to the team and we look forward to you shopping with us again soon 😍
Great item, prompt delivery
Great item, prompt delivery. Very pleased with the mesh joggers, so is my husband 😛
One observation, post is a little high compared to other fetish sites.
January 5, 2026
Reply from Fetch
Hi Stephen
We are so happy you and your husband are pleased with your purchase ☺️
As a company our aim is always 5⭐️service for our customers which is why we use DHL.
We have tried so many different delivery options but much of the time parcels were lost,Damaged or delivered to wrong address.( we all know how annoying that is )
Thank you Stephen for shopping at FETCH and we look forward to you shopping with us again soon 🤩
Reply from Fetch
Hi Paul
Great review thank you.
Hope you enjoy sweets 😋
Prompt & polite
December 31, 2025
Reply from Fetch
Hey Colin
The team are loving prompt and polite in a review …
Thank you 😃
Reply from Fetch
Hi George
Thank you for reviewing your experience of shopping with FETCH…
To hear you would recommend us makes the team very proud.
Cheers George 🤩
Reply from Fetch
Hey Lukasz
Fantastic review !!!
Thank you 👍🏻
Fantastic prices
Fantastic prices, fast shipping, will visit again, hopefully in person one day!
December 30, 2025
Reply from Fetch
Hi Miles
Thank you for your 5⭐️ review we look forward to welcoming you in person at our store soon ☺️
Great range of products!
Great range of products at decent prices (with some really good offers), fast delivery and the quality was really good.
Will happily use again!
December 27, 2025
Reply from Fetch
Hi Jamie
The team are loving the comments in your review ….
we look forward to you shopping with us again soon.
Thank you Jamie :-))
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