Ffern Reviews 4,006

The team was helpful and cordial

I was introduced to Ffern by a family member where Ffern has now spread to several other of our family members (and friends)! After the release of a new seasonal perfume, we call one another excitedly asking if we’d received our new Ffern perfume yet! (Maybe that should be a Ffern cinematic feature?!!) It warms my heart to share in this unique “surprise to the senses package” with my daughters. Firstly, I absolutely love that the perfumes are wholesome and made with natural ingredients. I also LOVE the “experience” that comes in the box. Each seasonal perfume has its own surprise that comes with it its version of making me feel special when opening the box. Truly, each new season of Ffern perfume is an experience of the senses; I enjoy browsing each thought-out piece and interactive feature(s). It is a genius concept that is refreshing. Ffern perfume has been wonderful to give as gifts where too, I have had great feedback from my lavished recipients. Like my gifted recipients I too don’t want to throw the box or its contents away!! Finally, the limited contact I have had with Ffern customer service has been outstanding. They stand behind their product even when a sampler bottle had been removed from a package! I cannot say enough about Ffern… great business ethics, professional, friendly, creative, innovative, ingenious (to say the least)… Ffern is an experience!

Their customer service is top notch - quick, responsive, and gracious.

This company is gorgeous. They are presenting a very special earthy perfume of real origins. I feel grounded and real when using this wonderful scent. Can’t wait for the new season scent each season.

If these perfumes were music they would be total bangers. I've been getting these for a couple years now and I love the seasonal fragrances. Favorite one is Summer '25! It smells like when you wake up late as a kid but it's summer and you left the window open.

Timely response, thoughtfully organized, superbly informative with a creative, unique, website/platform! Did I mention the delight of the olfactory experiences?! Incredible!

Great customer service… very helpful & informative 🌟

I really look forward to my Ffern seasons, the fragrance and candles never disappoint, there is a clear passion to the experience of having a special fragrance.
In the past fragrances I have brought haven’t felt special, instead mass produced, clinical. The quality and attention to detail of Ffern makes all the difference and I have not seen it matched.

You've taken my money without consent, I'm disabled and won't be able to eat or pay my bills properly this month. This has awful impacts on my health when life is hard enough anyway. I responded to a text months ago which sounded like a competition, and was told I hadn't 'won' the perfume. Days later I was told I had and was then sent the Winter fragrance and charged for it. I didn't realise this would happen and returned it. I've now been sent the Spring perfume and charged again - when I absolutely can't afford this! I didn't get the package as I was unwell and having to stay at my carer's house as I couldn't look after myself. I came back home, was surprised the find the package and contacted them to return it. I'm 2 days out from the extremely limited and frankly illegal sounding '14 day return window'. They told me I can't return it. I am on disability benefits and there's no way I have £89 for perfume that I didn't know I was buying! This is such an appalling, illegal, scam of a company and they need to stop doing this to people. I looked on Reddit and SO many people are having this experience - so it's clearly not clear to people what they are signing up for. There's a cost of living crisis going on - please stop sending out scam texts which sound like a competition and stop doing this to people. PLEASE give me my money back so I can eat and pay my bills.

My husband spotted a New York Times story about FFern, shared it with me instantly, and I joined the waitlist that same day. I’ve been on the ledger ever since and I have zero regrets.
Four times a year, as the seasons change, a freshly made, organically crafted perfume and candle arrive at my door. I love the scent. I love the tin. I love that the ingredients are organic and actually healthy. As someone navigating the challenges of fighting cancer, knowing that what I put on my body is free from cheap chemicals and made with pure, natural ingredients means more to me than I can express. In a season of life where every choice feels significant, FFern is one I feel genuinely good about. I love that each bottle is blended specifically for the lucky ones on the production ledger. There is no mass production, no shortcuts. I love the stories that come with each release. And honestly? I just love that I smell good and feel good about why.
FFern has restored perfumery to what it was always meant to be — crafted with intention, rooted in nature, and made for real people, not market forces. If you get on the waitlist and make it to the ledger, don’t you dare get off.​​​​​​​​​​​

The fragrances are lovely. I love the small local community inspired smells, art and designs. Truly unique. The try before you buy is great.

The fragrance smells like catching the first breath of spring. Light ,clear, and sparkling with fresh dewy flowers.

Absolutely love my Ffern fragrances and the creativity and thoughtfulness that go into each seasonal scent. And the customer service is second to none!

I SIMPLY ADORE FFERN, its fragrances and all they do! Spring 25 and 26 my absolute favourites with Autumn 22. Thank you so much for bringing joy in our lives!

I messaged Ffern concerning my spring delivery, which appears to be lost through the delivery handler. They responded promptly, arranged for a new shipment, and were friendly and professional through the entire process. It was a very pleasant customer service experience and I’m looking forward to receiving my delivery.

Love the packaging / fragrances and the whole approach. Really look forward to every release and see what the team has created.

Like many others, I “won” access for winter fragrance — only to find myself automatically enrolled into the spring list and charged without any prior notification.

The first fragrance itself was good. But enjoying one purchase doesn’t mean I want a subscription, and the subscription model wasn’t clearly communicated at the point of first purchase.

Cancelling the surprise order weeks before shipment apparently isn’t an option with ffern, so I’m now waiting on a parcel I didn’t knowingly order so I can arrange a return — an unnecessary round trip that serves no one. Where ffern could have sent it to someone who actually confirmed they want it, they waste time and money on shipments and returns to people who don’t.

I work in marketing. Dark patterns like this, with vague subscriptions, might drive short-term revenue, but they erode trust and brand equity fast. It’s a shame, because the product quality is clearly there. I won’t be buying again.

I LOVE FFern. Have been with them on the ledger for many, many years and receiving their perfume and candle is the highlight of each season. A beautifully packaged and curated experience and products. Brilliant friendly customer service when I’ve needed it and never had cause to complain as every time they deliver a truly gorgeous perfume and candle. I have soooooo many comments on my perfumes and I love to use different seasons and mix them too. Thank you FFern, keep up the amazing work.

Great company! The quality of the fragrances is second to none. The amount of work and dedication the Ffern team puts into their products is phenomenal. They even put in extra little cute gifts with the package. I love my seasonal scents. They are super unique and work well with my skin chemistry. My favourite so far is Spring 26.
Customer service is among the best I’ve experienced. Highly recommend.