The customer service with this company is the BEST I have ever seen. Other companies should take note. Now, their perfume...I love it! I loathe the synthetic smell most large commercial brands sell... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ffern is a premium fragrance experience. They continue to impress me with their attention to detail and intentionality with each element of their seasonal releases. The fragrance sample is the perfect... See more
Company replied
Such a lovely experience. When my package didn’t arrive, they responded with so much care and immediately sent a new one. This is my second seasonal perfume, and I’m honestly in love with the con... See more
Company replied
Ffern is a unique experience. Its more than being about fragrance. Its about creativity, organic principles, wellness, connection with nature and the cycle of the seasons. Each fragrance is light and... See more
Company replied
Company details
Written by the company
Small batch eau de parfum blended exclusively for the names on our production ledger.
Contact info
United Kingdom
- help@ffern.co
- www.ffern.co
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service
I got in touch after dropping my bottle of the new season perfume on my tiled floor where it smashed, I honestly didn't think k they'd be able to help as I know they only have a limited stock of each season. But the team were so helpful & I've been able to buy a replacement from the archive stock which is already on its way. The customer service offered is what all companies should strive for
April 8, 2026
Unprompted review
Reply from Ffern
Hi Sarah,
Thank you so much for taking the time to share this!
We’re so sorry to hear about your bottle, but we’re delighted that our concierge team could help and resolve this for you. We’re thrilled to know your fragrance is on its way and can’t wait for you to experience Spring 26 to its fullest.
We’re so grateful to have you with us on the ledger and can’t wait to share future seasons with you!
Best wishes,
All at Ffern
Great perfume+ great service
Love my perfume- but just wanted to have one. That was no problem at all. Customer service was really friendly, fast and helpful. Thank you!
April 6, 2026
Unprompted review
Reply from Ffern
Hi Elena,
Thank you so much for these warm words! We are delighted to hear about your Ffern experience, especially with our concierge team and with our fragrance too.
Wishing you a happy spring!
Warm wishes,
All at Ffern
Efern is in another country so be patient they email you until you receive your package
I am new to this company give me some time to interact with them 💕 ☺️
April 7, 2026
Unprompted review
Reply from Ffern
Hi Joyce,
Welcome to the Ffern family - and thank you for taking the time to share your review. We’re delighted to have you with us and look forward to introducing you to more of our fragrances soon.
Best wishes,
All at Ffern
great customer service
great customer service - this is how CS shuld be fast and friendly..
March 30, 2026
Unprompted review
Reply from Ffern
Hi Senaj,
Thank you so much for sharing these kind words! We are delighted to hear our concierge team was there to help you quickly.
Warm wishes,
All at Ffern
Unclear business terms
What looks like a draw to purchase a perfume is actually a subscription, but this is not clearly communicated.
I was charged without any clear notification, and only later realised that I had apparently signed up for multiple deliveries per year. The information is hidden in vague email wording rather than clearly stated upfront.
This setup feels intentionally unclear and misleading.
March 12, 2026
Unprompted review
Reply from Ffern
Hi Solveig,
Thank you for taking the time to leave this review and share your experience with us.
We do try to make it as clear as possible when signing up for the ledger that we operate a subscription-based membership, but we apologise if you missed this.
I can see that our concierge team has already been in touch with you via email. Please do have a look when you get a chance. We look forward to hearing back from you.
Thank you again for your feedback, and I have also requested some more information from you regarding this via Trustpilot so we can look into this further.
Best wishes,
All at Ffern
I was so excited when my order arrived I wasn’t disappointed! It was beautifully packaged , and there was a packet of wild seeds, To be perfume is divine.
I was so excited when my order arrived! I
April 7, 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you so much for sharing this. We’re so pleased to hear that your order felt special, from the packaging to the wildflower seeds. It’s wonderful to know that the perfume itself is living up to your excitement too.
We hope that you have a happy spring!
Warm wishes,
All at Ffern.
Great customer service and glorious scent
The SHOP app had my old address. When I noticed this, I got in touch with my concierge who immediately changed my address for shipping my first time fragrance.
It arrived today! I LOVE it! The natural scents combine into something glorious for Spring.
April 7, 2026
Unprompted review
Reply from Ffern
Hi Arlene,
Thank you so much for your lovely words, and welcome to the Ffern family!
We’re delighted to hear that our friendly concierge team were able to help resolve this quickly, and that your fragrance has now arrived safely with you. It’s wonderful to hear how much you’re Spring 26.
We’re so grateful to have you with us on the ledger, and we can’t wait to share future seasons with you!
Best wishes,
All at Ffern
Amazing
Amazing, the quality of the products are amazing and the scents are beautiful…
April 7, 2026
Unprompted review
Reply from Ffern
Hi Claire,
Thank you so much for your lovely words!
It’s wonderful to hear that you’re enjoying the Ffern experience, and that the quality of fragrances resonates with you.
We’re so grateful to have you with us on the ledger, and we can’t wait to share future seasons with you!
Best wishes,
All at Ffern
Customer service is amazing
Customer service is amazing! Very helpful and understanding. The packaging is absolutely gorgeous and they really take time to make everything feel and look special!!
April 6, 2026
Unprompted review
Reply from Ffern
Hi Heather,
Thank you so much for these warm words! We are delighted to hear about your Ffern experience, especially with our concierge team and with our fragrance too.
Wishing you a happy spring,
All at Ffern
A perfect experience
This is the kind of company that you've been looking for. Their business model and customer service are quietly exceptional. They are very responsive when you email them, but never bombard you with spam or solicitations. They make you feel respected and privileged to be a customer, without any fanfare, simply by offering a lovely, streamlined, curated experience, four times a year. And now of course to the scents - they are wonderful. I've never really been a perfume person, but love nature and natural scents, so these organic, thoughtfully herbal concoctions are perfect for me. For the ones that were not love, the return process is simple and straightforward. I've also explored a few from their archive, and was delighted. I look forward to each new release as my own little seasonal self-care ritual. I will be with this company for many years, and I hope they never change!
April 3, 2026
Unprompted review
Reply from Ffern
Hi Laurie,
Thank you so much for taking the time to write such a lovely review. It really made our day to read this.
We are so happy to hear your warm words about your Ffern experience and are delighted to hear you have enjoyed many of our fragrances, and the ritual behind each seasonal release, as well as our sampling and return process.
We can't wait to share more of our fragrances with you and we are so happy to have you on the ledger!
Wishing you a happy spring ahead,
All at Ffern
The best customer service
This may be a small company, but they are super responsive and have amazing customer service! You don’t have to go through bots to talk to an actual human to help you. This company is amazing and they work quick!
April 5, 2026
Unprompted review
Reply from Ffern
Hi Ericka,
Thank you so much for these warm words! We are delighted to hear about your experience with our concierge team.
Wishing you a happy spring season ahead!
Best wishes,
All at Ffern
Ffern delivers first class products and service
Ffern delivers first class products with an entire aesthetic package of products and information, as well as 1st class customer service.
March 27, 2026
Unprompted review
Reply from Ffern
Hi Nanett,
It is just so wonderful to hear how much you’re enjoying your Ffern experience! Thank you for leaving this feedback!
Best wishes,
All at Ffern
My decision to terminate my membership…
My decision to terminate my membership was honoured without any pressure to continue after all. Thanks!
April 5, 2026
Unprompted review
Reply from Ffern
Hi Tania,
Thank you for taking the time to share your experience - we really appreciate it.
We’re grateful for your support and wish you all the very best.
Kind regards,
All at Ffern
The entire Ffern experience is…..
The entire Ffern experience is extraordinary. The Customer Service honestly blows my mind. Highly recommend!
April 5, 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you so much for your lovely words!
It’s wonderful to hear that you’re enjoying the Ffern experience, especially with our friendly concierge team. We’re so grateful to have you with us on the ledger, and we can’t wait to share future seasons with you!
Best wishes,
All at Ffern
Greatly Appreciate FFern's Excellent Customer Support
I greatly appreciate FFern's excellent communication and generous support in more than resolving an issue for me. Communications were timely, professional, and empathetic. The high level of service shows they care about their customers' satisfaction, addressing issues, and ensuring the quality of their products. Thank you again.
April 4, 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you so much for sharing these kind words about your Ffern experience. We are delighted to hear our concierge team was there to help you quickly!
Wishing you a happy spring ahead,
All at Ffern
The perfume arrived on time
The perfume arrived on time. There is a sample of the perfume to first try, and if not to your liking, you can return the unopened full size bottle, following the link provided after you contact them. All very efficient, and no questions asked. Now just waiting for the refund.
March 30, 2026
Unprompted review
Reply from Ffern
Hi Irene,
Thanks ever so much for the kind words! We're sorry to hear Spring 26 wasn't quite for you, but I am glad that you found our sampling and returns process to be easy and straightforward.
Warm wishes,
All at Ffern
Every touchpoint with Ffern is magic
We are all learning to be more selective in our purchasing. It’s a complicated time to be a consumer. But with Ffern, the product, the buying experience, the customer service…perfect
5 stars every time. Every moment with this company feels beautiful.
April 4, 2026
Unprompted review
Reply from Ffern
Hi Shannon,
Thanks for taking the time to leave this review!
It means a great deal to hear that the Ffern experience feels considered and worthwhile, from the fragrances to the customer service with our friendly concierge team.
Thank you for being part of the Ffern family, we look forward to sharing future seasons with you!
Best wishes,
All at Ffern
always a work of art
Ffern’s fragrances are always a work of art and I enjoy enriching my own experience of each season by including them in my life.
April 3, 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you so much for your warm words about your Ffern experience. It is so lovely to hear that it has helped you embrace the turning of the seasons.
We can't wait to share more fragrances with you.
Warm wishes,
All at Ffern
Gorgeous seasonal and complex perfumes
Gorgeous seasonal and complex perfumes, in the most exquisite beautifully eco packaging. Absolutely love Ffern - long time customer, very happy with everything. Can’t see myself buying perfume from anyone else ever again!
April 3, 2026
Unprompted review
Reply from Ffern
Hi there,
Thank you for this thoughtful feedback. It is wonderful to hear that the seasonal blends and their packaging have become such a lasting part of your routine, and that you have enjoyed being a part of the Ffern family over the years.
We look forward to many shared seasons to come!
Warm regards,
All at Ffern.
I had a great experience with Ffern…
I had a great experience with Ffern fragrance! Every spray was magical,
and natural, my skin loves it!
Every spray was my happy day!
March 12, 2026
Unprompted review
Reply from Ffern
Hi Langela,
Thank you so much for your kind words. It is a delight to hear how much you are enjoying your Ffern experience.
We can't wait to share future fragrances with you.
Best wishes,
All at Ffern
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.