Fidelity Life Association Reviews 1,614

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions pleasant and informative. Many people highlight the excellent customer service, appreciating the clear explanations and the ease with which their questions were answered. Consumers also found the overall service to be efficient and professional, with a smooth user experience and competitive pricing. However, some customers also noted issues with being misinformed by agents regarding policy details, leading to unexpected charges. A few other people also felt that there was no room to ask questions during their interaction, and some reviewers were not happy with an agent's attitude.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Service

Reviewers highlight positive aspects of service. Customers praise the helpfulness and knowledge of... See more

User experience

Clients share positive opinions on user experience. Many found the enrollment process professional, thorough,... See more

Price

Users describe positive interactions with price. Many customers found the services to be of good value,... See more

Based on these reviews

Rated 5 out of 5 stars

Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want t... See more

Company replied

Rated 5 out of 5 stars

I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able t... See more

Company replied

Rated 5 out of 5 stars

I have an amazing agent who is extremely informed and helpful in helping me choose which insurance policy would be best for me. He took the time help me understand the policy I was purchasing. I tha... See more

Company replied

Rated 5 out of 5 stars

Had a great experience cheap rates. Customer service was excellent. The man that talk to me explained everything to where I could understand everything very knowledgeable on his service. Can't say eno... See more


Company details

  1. Term Life Insurance Provider Company
  2. Funeral Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Life Insurance Agency

About Fidelity Life Association

Written by the company

Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.

At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:

  • Maintain a family’s standard of living
  • Pay ongoing family debts
  • Fund children’s educations
  • Pay for final expenses
  • Leave the family a financial legacy

🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!

Written by the company

Forbes 2025
We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
Top Places To Work 2025
Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I was able to receive a quote that fit…

I was able to receive a quote that fit my need
.

March 21, 2025
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Reply from Fidelity Life Association

We're so glad to hear that you were able to receive a quote that met your needs. We strive to provide our customers with the best possible service and we're happy to hear that we were able to meet your expectations.

Rated 5 out of 5 stars

Great

It was awesome thank you

March 21, 2025
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Reply from Fidelity Life Association

We're so glad you had a great experience!

Rated 5 out of 5 stars

Is easy when there is person on the…

Is easy when there is person on the phone to answer question

March 27, 2025
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Reply from Fidelity Life Association

We appreciate you taking the time to share your positive experience. We're glad to hear that you found our customer service helpful.

Rated 5 out of 5 stars

My experience on each occasion has been…

My experience on each occasion has been excellent. The service I've received has been personal and professional. My questions were answered and my needs fully met. I recommend Fidelity Life with no reservations whatsoever.

March 21, 2025
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Reply from Fidelity Life Association

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you have had such a positive experience with our service. We are committed to providing our customers with the highest level of service and we are glad that you have found our team to be helpful and responsive. We appreciate your recommendation and we will continue to strive to provide the best possible service to all of our customers.

Rated 5 out of 5 stars

Was really easy to sign up

Was really easy to sign up. They made sure I understood all of the benefits. Policy came in the mail quickly.

March 9, 2025
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Reply from Fidelity Life Association

We appreciate you taking the time to share your positive experience. We're glad you found the signup process easy and that you received your policy promptly. We strive to make our services as convenient and straightforward as possible for our customers.

Rated 4 out of 5 stars

Cost and due dates

Agents patience and help with understanding also cost of policy is pretty reasonable

March 22, 2025
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Reply from Fidelity Life Association

We appreciate your kind words! We're glad you found our agent helpful and that our policy costs are reasonable. We strive to provide excellent customer service and affordable options.

Rated 5 out of 5 stars

Great

My experience was great because they explained the policy to me to where I could understand it.

March 13, 2025
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Reply from Fidelity Life Association

We're thrilled to hear that you had a positive experience! It's our goal to ensure that our policies are clear and easy to understand for everyone.

Rated 5 out of 5 stars

They were very helpful and…Happy customer

They were very helpful and understanding, I had nothing but great experience

March 23, 2025
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Reply from Fidelity Life Association

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know our team was able to provide you with helpful and understanding service.

Rated 5 out of 5 stars

Excellent experience..and customer…

Excellent experience..and customer service....

March 22, 2025
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Reply from Fidelity Life Association

We're so glad to hear you had a positive experience with our customer service. We strive to provide excellent service to all of our customers.

Rated 4 out of 5 stars

Overall a good process

Overall a good process

March 22, 2025
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Reply from Fidelity Life Association

Thank you for sharing your positive experience. We appreciate your feedback and are glad you found the process to be good.

Rated 5 out of 5 stars

Easy transactions

Very reliable and fast approval,

March 21, 2025
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Reply from Fidelity Life Association

We're so glad to hear you had a positive experience with our approval process. We strive to make the process as efficient and reliable as possible for our customers.

Rated 5 out of 5 stars

Pretty good

The service was very professional and simple. I feel like all of my questions were answered.

March 4, 2025
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Reply from Fidelity Life Association

We appreciate you taking the time to share your positive experience. We're glad you found our service professional and easy to use. We strive to provide clear and helpful answers to all customer inquiries.

Rated 5 out of 5 stars

The very courteous and very…

The very courteous and very professional, and very helpful to keep you within your spending range

March 10, 2025
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Reply from Fidelity Life Association

We appreciate your kind words! It's wonderful to hear that you had a positive experience with our team. We strive to provide excellent customer service and are glad that you found our team courteous, professional, and helpful.

Rated 5 out of 5 stars

Justin

Justin? didn't try any up sale tactics. I called him; he got me the coverage I needed. Very efficient, informed and courteous.

March 10, 2025
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Reply from Fidelity Life Association

We appreciate your kind words about Justin. It's great to hear that he was able to provide you with the coverage you needed in an efficient and courteous manner. We strive to provide excellent customer service and we're glad that Justin was able to meet your expectations.

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