Fidelity Life Association Reviews 1,614

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions pleasant and informative. Many people highlight the excellent customer service, appreciating the clear explanations and the ease with which their questions were answered. Consumers also found the overall service to be efficient and professional, with a smooth user experience and competitive pricing. However, some customers also noted issues with being misinformed by agents regarding policy details, leading to unexpected charges. A few other people also felt that there was no room to ask questions during their interaction, and some reviewers were not happy with an agent's attitude.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents for... See more

Service

Reviewers highlight positive aspects of service. Customers praise the helpfulness and knowledge of... See more

User experience

Clients share positive opinions on user experience. Many found the enrollment process professional, thorough,... See more

Price

Users describe positive interactions with price. Many customers found the services to be of good value,... See more

Based on these reviews

Rated 5 out of 5 stars

Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want t... See more

Company replied

Rated 5 out of 5 stars

I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able t... See more

Company replied

Rated 5 out of 5 stars

I have an amazing agent who is extremely informed and helpful in helping me choose which insurance policy would be best for me. He took the time help me understand the policy I was purchasing. I tha... See more

Company replied

Rated 5 out of 5 stars

Had a great experience cheap rates. Customer service was excellent. The man that talk to me explained everything to where I could understand everything very knowledgeable on his service. Can't say eno... See more


Company details

  1. Term Life Insurance Provider Company
  2. Funeral Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Life Insurance Agency

About Fidelity Life Association

Written by the company

Fidelity Life is one of the few companies in the industry that focuses on assisting everyday Americans experience the peace-of-mind that comes with life insurance ownership. In fact, we were founded in 1896 for that express purpose.

At Fidelity Life, we understand the daily competing economic pressures experienced by many American families. As a result, using patented technology and innovative products, we concentrate all of our energy on offering policies that are valuable and affordable. The approach allows our customers to start fulfilling their basic needs for financial protection in order to:

  • Maintain a family’s standard of living
  • Pay ongoing family debts
  • Fund children’s educations
  • Pay for final expenses
  • Leave the family a financial legacy

🏆 Fidelity Life Insurance named Forbes America's Best Insurance Company 2025!

Written by the company

Forbes 2025
We are proud to share that Fidelity Life Insurance has achieved a significant milestone by being recognized as Forbes America's Best Insurance Company in 2025. This prestigious acknowledgment underscores our commitment to excellence, innovation, and unwavering dedication to our clients.
Top Places To Work 2025
Fidelity Life is proud to be recognized as a Top Place to Work 2025 for the fourth year in a row! 🎉 This achievement reflects our commitment to fostering a supportive, innovative, and rewarding workplace where our employees can thrive. We’re grateful to our incredible team for making Fidelity Life a great place to grow, collaborate, and succeed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Easy Going

Great experience as they knew what I needed. They answered all my questions. It was so easy to get it done for me. I should have done it a long time ago and then worried about not having done it sooner. Now I don't need to worry.

September 27, 2025
Rated 5 out of 5 stars

It was a courtesy experience

It was a courtesy experience

September 28, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Finally made the leap to help my family. may have been a little rushed with my…

I may have been a little rushed with my purchase. Money is extremely tight right now. I like your policy better than any other I investigated. Hopefully within a short amount of time I will be able to increase the policy to $10,000, according to Julene Griffin. She made purchasing the policy comfortable.

September 27, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We appreciate your feedback and are so glad the policy meets your needs. We're happy to hear that the purchase was comfortable, and we look forward to assisting you as your needs evolve. Thank you!

Rated 5 out of 5 stars

It my experience.was quick

It was quick, easy, and efficient. Pleasant phone rep, too.

September 7, 2025
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Reply from Fidelity Life Association

We're glad you found our service quick, easy, and efficient. It's great to know you had a pleasant experience with our phone representative.

Rated 5 out of 5 stars

Fast and Friendly

Hello Fidelity! I wanted life insurance on my child and I and I got exactly that! plus a fun conversation. All my questions were answered with detail and reasoning, everything went so smooth! I want to thank Brian Grove for helping me with my first experience getting life insurance

September 22, 2025
Unprompted review
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that you had a great experience securing life insurance for your family. We're glad that our team member was able to answer your questions thoroughly and make the process smooth. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

whole life insurance request

The client representative was kind, offered explanations of choices - and answers to questions!
She was patient and sounded supportive of choice made
thank you

September 15, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that the representative was helpful and supportive! We appreciate you taking the time to share your positive experience with us. Thank you!

Rated 1 out of 5 stars

Fraud!!!The agent with whom I spoke on 9/8/25…

The agent with whom I spoke on 9/8/25 said he'd give me a week to make a decision about getting the life insurance, and that my funds would not be touched. He did not call me backon 9/15/25, and the money for this month came out of my checking account WITHOUT MY PERMISSION. He should have his life insurance license revoked as this is illegal and fraudulent! He is exactly why we seniors are scam victims!!!

September 19, 2025
Rated 5 out of 5 stars

The agent I spoke with Douglas Wasik…

The agent I spoke with Douglas Wasik was so helpful and explained all my options to me in a manner that I could understand!!! I was able to select an insurance policy that fit my situation best!!

September 21, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that you had a positive experience! It's great to know the agent was helpful in explaining your options clearly. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Think you for your help and all my…

Think you for your help and all my question was answer very well and understanding , the agent was very helpful and did't rush me at all. Think you, Rev. R. Maddox

September 8, 2025
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Reply from Fidelity Life Association

We're happy to hear that our agent was helpful and thorough in answering your questions. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

The representative was detail oriented

The representative was detail oriented. There was no room to ask questions. Everything was presented clearly and specific.

September 14, 2025
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Reply from Fidelity Life Association

We're happy to hear that the representative was detail-oriented and presented everything clearly. We appreciate your feedback and will work to improve the opportunity to ask questions.

Rated 5 out of 5 stars

Life insurance

The agent was knowledgeable about the type of life insurance I needed.

September 7, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that our agent's knowledge helped you find the life insurance you needed. We appreciate your positive feedback and thank you!

Rated 5 out of 5 stars

The Gentleman who assisted me with the…

The Gentleman who assisted me with the policy is Golden!

September 4, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We are so happy to hear that you had such a wonderful experience. Thank you for taking the time to leave us this great feedback!

Rated 5 out of 5 stars

With wonderful customer service is the…

With wonderful customer service is the key , very helpful in all the questions you ask them and very responsive with my needs.

September 6, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that our customer service met your needs! We appreciate that you found our team helpful and responsive. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good value at a good price

Good value at a good price from a trusted name and trusted record.

September 8, 2025
Fidelity Life Association logo

Reply from Fidelity Life Association

We're happy to hear that you find great value at a good price. We appreciate your trust in our name and record. Thank you for the positive feedback!

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