Fietsvoordeelshop - Eindhoven Reviews 

The bike delivery was so fast

My experience has been great!
I could come to test bikes and get advice, and it was very easy to order the bike online.
To pick it up, your colleague was so helpful, knowledgeable and nice! She gave me great advice on insurance and on how to use my ebike, thank you so much!!

It was nice and smooth experience. I was attended by Cass, he was very helpful and had the required knowledge. Explained about ebike very well. Also advised which bike to buy. Overall it was great experience

A huge store with many different brands of bikes. Totally recomend

Currently I have broken back tyre because of which I cannot even move my bike. Hence made an appointment at home during November 2024. It got cancelled twice indicating parts are not available. During third appointment, service guy came home assuming completely different issue and went back taking pictures of the actual problem. He ordered the parts (back tyre) and planned 4th appointment which was cancelled since the service guy was sick. Planned another one(5th appointment) which was also cancelled indicating sickness, After multiple calls, now I get an email indicating that the parts are ordered and I need to wait and they cannot help. They cannot even provide any temporary bike until this is fixed. Such a poor customer service where I am waiting for close to 5 months and bike is still not fixed.

Update:
I have picked up the loan bike. Awaiting how fast my original bike can be fixed.

At last they fixed the bike this week under warranty. Pitty that they asked me to return bike at shop which is also done on Mar 29.

I took my electric bike in for fixing in October of 2024. The issue was big enough that they had to take it to supplier. All in all the process took until January of 2025 to receive my bike (4 months).

1) The communication throughout the process was horrible. I had to call customer service several times for clarification for issues such as getting updates on what the issue is or getting a replacement bike which according to some employees, I was entitled to and according to others I wasn't which was confusing and frustrating.

2) I had to pay for a new battery but specifically requested that my old battery be kept because it was still working only that it would switch off at 50% and had to be charged again. this did not happen and my battery was disposed of which I just had to accept.

3) My bike was actually ready in December but did not receive any text message from them about them. I had to call and ask for this

The customer service was ok when I was buying the bike but for an issue like this, far from ideal. I have learned my lesson.

mitigate service.
very long waiting time to be served.
Advises from vendors not useful and even not accurate.

Keep up the good work.
Try to do something about the delivery time...

The staff at Eindhoven store were very helpful and patient. They took enough time to explain every details of the bike and provided very valuable suggestions to choose the right one. After purchase they helped with choosing the right and better accessories. Also helped out with the right insurance selection. Overall it was a great experience buying the bike from fietsvoordeelshop.nl Eindhoven store. Thanks.

The lady at the counter managed to help me get a bicycle right for my size, ( I am 204cm tall). Although she was very efficient and friendly, I ordered the bike in early September and it was scheduled for early October, but it was delayed twice to mid November.
I was not offered any discount or small gift for the extra long waiting time. While the personnel is nice and feels qualified, the business needs to improve their delivery times and organization skills.
I would consider buying again from them, but I will keep in mind that I cannot trust the delivery time they claim.

I wasn't going to buy a e-bike but your stuff helped my wife and understand my demands perfectly so I decided to buy one :)

Great service,bike delivered in the agreed lead time

I give 2 stars only for the good price, otherwise the service is quite unacceptable. The bike was delivered 9 days later than planned. In delivery I realized the battery is not fitting the frame well, the staff did not help and told me to order a new bike if i didn't like it. Normally I would not accept this but I dont have time to wait an additional 4 weeks. Now I realized a noise in gearbox but I doubt if service will help or they will keep me waiting for days. My expectation from 5 years guarantee is also very low now. I wish I paid 200 Euro more and buy the bike from a proper service. I even dont feel the joy of having a new bike.

Excellent collection of bikes and accessories, fast services, very friendly staff🤗

Very nice personal in the shop willing to help and advice.

Good service and friendly staff. The store is quite busy all the time and the staff do their very best to help everyone individually and give them their full attention

The purchase experience was really good. I got chance to check bike from a lot of brands. They explained about each bike, their advantages and disadvantages etc. Got a discount even for a lease bike, which i didnt get from one of the other store. Totally recommend this shop.

Competitive prices. Competent, understanding and helpful team, both online and in-store. Quite limited choice of accessories, so trade-in is useless.

Can confidently buy in Fietsvoordeelshop as they deal only with A Brand bikes. The store is spacious and well organized with accessories spread across various places. The working staff have good knowledge about the bikes.