FILA Reviews 

They sent me wrong item. Customer service did send fedex return and asked me to take picture and send to them which i did and sent Fedex tracking and then Nothing, No replies to my emails about sending correct item or refund, I was then forced to go to American Express to dispute chargers, just awful!

Fila has the most lazy inventory management. If they see a product is selling fast and in high demand you’d think that maybe they would catch on and re stock. Especially the smaller sizes in shoes that add height. Literally been 5 years and they still can’t restock sizes that are in high demand. Not many people wear a size 8,9,10, 11 that want to add a lot of height. Maybe put popular shoe sizes in your best selling items….

I have a pair of Fila work boots that have the metal hooks at the top for the laces, today at work I was walking through the yard and my lace from one boot got caught in the metal hook of the other boot and I tripped myself up, I landed right on my knee on hardcore stones and have severely injured my knee, I think this is a poor design and now I have to brake those bits off of my boots so it doesn’t happen again, knees absolutely done in, can’t go to work tomorrow and my poor girlfriend has to cover for me when she’s already severely ill with hay fever.

Ordering from fila.com is an absolute nightmare. Their customer service is virtually nonexistent. I ordered a sweatshirt and a pair of sneakers totaling $145 and I received nothing for over two weeks. I have been trying to get a refund and I told over and over again that they will be sending a gift card in the full amount to my email address. I checked my email every day several times a day and I receive nothing. I keep calling them back and they tell me something different each time in my call. They were quick to take my money, but they are not quick to fixing the problem of me not receiving anything. Do yourself a favor and stay away From Fila.

I bought 2 pairs of Men's Fila Classico. The first one had holes in it in 3 weeks, I assumed it was just 1 bad pair. Then the second set had the same outcome. FILA told me it was my fault and not their dodgy product. Stay away from this company.

Probably one of the worst sneakers I have ever bought. It’s like walking on ice. I complained to the company and they won’t do anything without a receipt. Ridiculous, does anyone keep receipts? These are not cheap sneakers, spend you money elsewhere.and if you look at reviews, others have the same complaint and tell you to
Use sandpaper on the soles. Sorry not going to do that. For a lot less money, go buy a few pair of sketchers! I am letting you know so you don’t waste your money on Fila.

I called The DFO Perth airport FILA store a few days earlier to enquire if they had a particular shoe in my size. It was not available, but would be back in in stock soon.
When I visited the store the following week the assistant had the shoe sitting on the counter waiting for me.
I was taken back as customer service like this is so rare these days. I will definitely continue to shop there. 10 out of 10. Please pass this on to management.

13 days and my package has not arrived. It’s been out for delivery by fedex every single day and has not moved from Pooler, Georgia once. Customer service at FILA is a joke and says FedEx is overwhelmed with deliveries and my package will eventually arrive. I asked for cancellation and refund, which can be done, and they won’t accommodate me. The customer service sucks. FedEx in Pooler, Georgia sucks too.

I purchase a paris sneakers from Fila, They send me the wrong size. And now they will not accept my sneakers, I just wanna exchange it for the right size. It's not like i'm even asking for a refund, Worst experience ever never buy nothing from Fila. They suck.!!!!!!!!

I had a great experience customer service was excellent about tracking my order it came a day late but it's ok because it's the holiday time it was delivered professionally and it showed a pic it was left at my front door undamaged thank you Fila and FedEx for your excellent service.

Quality was great in the 90's; I still love the classic sneakers. Customer support is okay. 

Very dissatisfied with Fila's quality control and customer service, I never imagined that a company of this magnitude would be so disrespectful to its customers. On my birthday at the beginning of 2024 I received a WHITE DISRUPTOR tennis as a gift, after 7 months I realize that it starts to crumble, I sent an email with photos of the tennis to FILA and they simply say that they can't do anything because I don't have the receipt, however whoever gives a gift with a receipt, and even if they had won it as a receipt, they would have already thrown it away. I wasn't asking for another sneaker, I just wanted to know what happened because it could be either a factory defect or I may have stored it wrongly.

I bought my husband Fila flip flops US men size 9. After a couple weeks on the deck they shrank to US women size 8…??? We are in Canada, Alberta when we don’t experience a prolong heat in summer, just a few weeks ~30degC temp.

I asked Fila customer service to send me new flip flops and here is they replay:
… Unfortunately, since your product issue is related to excessive heat due to being left out in the sun causing the synthetic to shrink we are unable to offer any warranty coverage...

I replayed: I thought the flip flops are meant to be expose to sun heat and outdoor elements I.e. pools, decks. I also don’t remember any disclaimer ‘not suitable for sun heat and outside use’. We also owne your competition products I.e. Nike, Adidas, Crocks to name a few and never any issues when expose to sun.

They did not address that and left me unsatisfied. Never, ever I will purchase Fila again! Poor quality and unresponsive customer service, very bad business.

The worst customer service ever! I was waiting for sending my order for 7 days, then I read the reviews here and realized I really do not want these sneakers anymore because the reviews are so bad. I asked for the refund and it has been 20+ days I have been waiting for it. It never happened to me before. I do not recommend anybody to use Fila.

4 items of clothing bought and all way oversized ie too big
When I sent them back for return , I was peeved to see that I had a $15 postage fee
Can only get refund if faulty.
Fila need to get with the times, I didn't look as I just expect them to be same as most places Free return.
I will not buy from here again due to ill fitting (and I know my sizing) and no free return postage

Please don’t waste your money on these shoes. The customer service is horrible and they don’t stand behind their product. My sneakers were defected and they burst 5 inches on the side. These are Grant Hills. Garbage. They rudely told me that they would not replace them without a receipt. I asked Shierif if he had the receipt for the shoes that he is wearing and he said no. I explained to him that nobody keeps a receipt for shoes they buy in a store for 8 months. He said too bad your loss, goodbye. All I wanted was a replacement pair. I will never purchase from them again.

When you place an order, even though the shipping time is more than 5 days, it is impossible to change the item or cancel the purchase. Customer service is chaotic, I received different messages from different sales and logistics departments about the status of my purchase, one department told me after 8 days that my purchase had been cancelled and that I would receive my money back, at the same time another sales department wrote to me saying that the purchase could not be cancelled. Aliexpress has a better service than you. You should learn from them. In the end I had to make an extra purchase to get what I needed.

Thank you FILA.de for irritating me and screwing me up for more than a week.

Absolutely crappy shoes. Fell apart after 30 days. DO NOT PURCHASE!!! The company does not stand behind their products - they ask for ridiculous information from the customer and delay, delay, delay.
Go with another reputable shoe company!!

These shoes are the worst trash ever! They fell apart after just one month. DO NOT BUY. Never. Avoid these at all costs. Do you hear me? Got it? Good.