Really nice items and shop, but recently bought items online and there were no shipping updates after 3 weeks and after writing several emails it took them a long time to respond. They ended up refu... See more
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See what reviewers are saying
Lovely staff and such an amazing collection with lots of Archive designers and brands! The setting is very ambient and calming too
Fast shipping and item came in exact same condition as the description stated. Not 5/5 because they said all tax and duties are included within shipping fees but I still had to pay import fees on the... See more
I ordered a shirt from FILES LONDON with express shipping. The package came in 2 days as they said. I'm very happy with my order. The only thing that im not really happy with is the lack of informati... See more
Company details
Written by the company
FILES LONDON. Archive & Vintage. We've been experiencing a stream of negative reviews from customers shopping with another business.
Contact info
United Kingdom
- www.fileslondon.com
3.5
Average
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the best!
amazing selection and gorgeous space. Joe & Helena are so welcoming and knowledgeable
April 8, 2023
Such a great selection!
April 13, 2023
Best selection in London !!
March 15, 2023
Unprompted review
Luv these clothes
Luv these clothes - exclusive and unique .
Brill service and quality is top
March 3, 2023
Unprompted review
Complete scam
Complete scam! After waiting months for items that never arrived, they continue to fail to issue my refund!! Save your money!!!
Update: they have been in constant contact with me regarding said refund, however, state that they have no order under my name on review. Again, complete scam!!!!
March 30, 2023
Unprompted review
Reply from FILES LONDON
EDIT: This review is for a business called ‘La Foi London’ which is completely different and no affiliation to us.
You are leaving a negative 1-star review for a business called FILES LONDON.
Customer clearly has never shopped with us so therefore is a inaccurate experience.
Reply from FILES LONDON
EDIT: Review is for a completely different business called 'LA FOI' - we have no affiliation and you are leaving a negative 1-star review for FILES LONDON.
You have no past history of shipping on this website.
Beautiful pieces and showroom
Amazing showroom full of unique vintage designer pieces. You get an hour time slot so you can browse in peace by yourself or with friends and the two people who work there are so friendly and helpful!
March 15, 2023
Unprompted review
Really nice stuff
Really nice stuff , bought a stone island T-shirt by appointment and Joe & Heléna were really nice showing me around the studio
March 1, 2023
Unprompted review
Recently bought an Armani leather…
Recently bought an Armani leather jacket online , was very pleased with it and it looked even better than the photos - I can’t wait to go visit the studio really love the aesthetic
March 10, 2023
Unprompted review
Great stuff
I bought several time from them and the collection of clothes they have are just amazing!!
December 10, 2022
Unprompted review
Been working and buying from Files…
Been working and buying from Files London, very accurate selection and quality. Highly recommended
March 15, 2023
Unprompted review
After MONTHS probably 4 months now
After MONTHS probably 4 months now. I have no received my order or refund. They said that they can not give me a refund. This is an absolute terrible company, seriously listen to the reviews and stay away !
January 1, 2023
Unprompted review
Reply from FILES LONDON
EDIT: Customer has left a negative 1-star review for the incorrect business. This review is supposed to be for ‘La Foi London’ which is completely different to us and have no affiliation.
You are leaving a incorrect review for a website you have never previously shopped on (FILES LONDON)
I have ordered something from them by…
I have ordered something from them by by tomorrow it will be 20 days and the customer service and their customer service is very poor they do not give you any information about how long or when you will receive your item if you're ignorant I will not recommend this website Considering it is in England you it shouldn't take so long it shouldn't take so long
February 7, 2023
Unprompted review
Scam
Scam, Scam, Scam and Scam!!! DO NOT PURCHASE ANYTHING FROM THIS SITE!!! BUYERS BEWARE!!!!
February 21, 2023
Unprompted review
Genuine Scam, Customer Service Non Existing
After 3 months since I made an order on their website, I haven't received any package... I contacted them several times by mail, DM on Instagram, the website form... They haven't responded yet at any of my attempts.
This is one of my worst experiences.
December 7, 2022
Unprompted review
Reply from FILES LONDON
Hi Adrián,
We instructed you that customs required further information for the parcel to be cleared.. with no additional info provided the parcel was returned back to our warehouse and the refund was processed.
Many thanks :)
I have been waiting for ONE outfit for…
I have been waiting for ONE outfit for 3 months, and they refuse to send it or return my money. Do not order from here unless you just like giving scams your money.
December 13, 2022
Unprompted review
Reply from FILES LONDON
Hi Reichelle,
We have no past orders in your name, we also NEVER refuse to refund or especially dispatch an order.
However, if you have any further questions you can always contact our customer service at help@fileslondon.com
There is no history of you trying to contact us regarding an issue about an order.
iI have been trying to get a refund on…
iI have been trying to get a refund on an item I bought from them for 2 months. Despite their agreement for a return, I haven't heard from them for several weeks, despite endless attempts to reach them (different email addresses, comments or DMs on Instagram). The item came back online, but no money in my account.
Avoid this shop with a very dubious service.
May 16, 2022
Unprompted review
Best Shop in UK 🇬🇧 The shipping for…
Best Shop in UK 🇬🇧 The shipping for overseas was really fast and the customer service was awesome definitely gonna shop again with them
February 28, 2022
Unprompted review
Everything worked as it should…
Everything worked as it should and they have great customer service
Not the last time i shop with them 4sure
February 28, 2022
Unprompted review
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