SPOT Reviews 

The SPOT device was purchased for me, and I kept it on my person in my travel bag for awhile. Subscription always paid on time, never had to use it or worry about it. But the one time I needed them, they weren't there. I suffered a stroke from High Altitude Sickness in Colorado, and they never sent help. 76 hours after the event, when I was already hospitalized, they called my personal cell phone in which a family member answered, and asked (I and not kidding) ... 'Hello, is everything ok?'.

Dont subscribe to this service unless you want to pay for it for the rest of your life.
The website says you can cancel your subscription at any time. This is untrue.
There is a convoluted process to cancel and after 5 months I have still been unsuccessful.
The cancellation button on the website just says "your cancellation cannot be processed"
Find another service unless you want the grief.

UPDATE I was able to get confirmation of cancellation by emailing my request to deactivations email at Findmespot. Sorry this site wont let me add an email address.
Dont waste your time trying to call, go straight to email.

Just getting into this tracking system and upgraded the system and I cannot find my tracker or anything right now. I spent a lot of money to track a vehicle to which I can't track. So I would give this and you guys and your systems a zero. There's other systems out there working way better than yours for cheaper.

The service plans are a rip off. At first you pay an 'activation' fee (EUR 30). Then you have to choose between annual or monthly plan (EUR 15). The latter is called 'Flex plan'. But the Flex plan comes with a annual 'Flex Charge' (EUR 34). This flex charge is compulsary so you can activate and de-activate your 'flex plan' without new activation fee. So if you want to use your Spot one month a year (eg on your summer holidays), you pay the equivalent of THREE months. If you end the Flex plan you pay the Flex Charge anyway, so you pay the EUR 34 for not using. And all prices are excluding tax! So one month costs you almost EUR 100.

Too bad I cannot provide a -1 star.

Purchased a Spot X for use on a sailboat in the Bahamas. The device was less than useful. It had extreme dificulty acquiring GPS signals and could not keep them. Even from the boat's deck. Impossible from inside the cockpit and even less chance from inside the cabin. No messages can be sent (e.g.; SOS, update, text, etc) unless there is a GPS connection. The boat had a Garmin chartplotter. Time to acquire signal... 10 seconds. I also had an Apple iPhone and iPad with me... <10 seconds to acquire GPS location. And that was from inside the cabin. We had 2 cold fronts come through with winds in excess of 25kts and seas 6-10'. On deck, in the middle of the night, holding onto the safety railing with one hand and holding the Spot X up into the sky hoping for a GPS location was not my idea of a useful product. If we were in trouble, no SOS message would have been sent.

Additionally, the interface is from the early 1990s. Horrible. No backlight to see what you are doing at night. Limited functionality. Buttons were stiff and many times didn't work. And that is a brand new unit.

Returned it and went to cancel subscription. Not possible. I now have a subscription for a device I do not own. That provides no value. For another 11+ months.

I would not and cannot recommend this Spot device. I would not trust it to send location updates much less actually send an SOS. Perhaps it works on a mountain top somewhere, but as a personal locator on a boat.... WORTHLESS!

Device not great. Received item from Battlbox and have been unable to cancel, they say no matter what I have to pay service fees for a year. I will likely drop my current credit card so they can't continue to siphon money from me for a service I don't use.

was not able to contact the customer support by email or chat

Not a great product, terrible customer support.

The person on the other end was google translating, and had no clue what she was doing. No tech knowledge what so ever.

Stay clear.

This is the most unreliable GPS tracking system ive ever tried to use. Spot 4 would not acquire SAT's after over 10 attempts. Test sequence failed every time. Instructions on printed docs unfollowable as well as online. Very unclear and incomplete. If this device and support from spot is inept from the very beginning how can it be trusted with your LIFE in the field. Customer support person was very rude and her feelings hurt by stating this product sucks without a doubt. My prior experience is with MIL DAGR, and several other products that ive used in the past. Wanted to upgrade and thought this system was up to par. IT IS NOT! UNRELIABLE-Jen O'connell - do a better job with this company!

Bad bad bad, spot pay this service has been not available for 3 month because they said it was their company system isuss, but I gave them call last few day , they told me that now their service can use so I set my card back to Samsung pay again fk have issue after I called customers service they told me that spot pay service still temporary stop because system problem.... Fk mean some time can some time not, like play game

Had my gen 3 for about 5 years. Not a bad product as long as your expectations are not too high. The unit does rather poorly in big trees whereas my runing and biking partners with a Garmin product had complete tracks. I had a problem two years ago on an out/back hike. the last couple of miles showed the tracks about 1/2mile east, which was NOT the case. I told them and they sent me a new one, no questions asked and no charges. Unit was way out of warranty. Never had to use the panic features. The "I'm OK" feature always worked.
They have always treated me fairly. Never over charged.

Cancelled my subscription in July. I was exceptionally patient waiting for my refund however it never came. Called them at the end of December and was told my refund was never processed. Extremely bad business practices if you ask me.

Loved my old spot. upgraded to spotX and have had nothing but trouble. I caught them doubling my annual plan but told they never give refund, told maybe next year I could catch it before I was charged. Tracking never worked. Been stuck in firmware update for the better part of a year. Device is useless. Tech makes me do the same thing over and over. Spent untold hours on the phone. Finally after months of calling I have a Resolution Team Reference # but they are never available. No direct contact, have to go through the same troubleshooting for over an hour to get back to the same place, to be on hold for 15 minutes, to be told they are not available. I'm about to smash this thing with a hammer and not look back. GO GARMIN

I ordered it, but when the goods didn't come, I inquired, and the answer came in 6 weeks. I had to contact the parent company, Globalstar, not their official email. I couldn't get an answer from any official e-mail. I've been trying to buy a product for a year, but I can't buy it.

I couldnt believe how bad these guys are. They bill you in the most confusing way possible and then you find our you're locked in for 12 months and can't cancel. Just use garmin inreach its better in every way and month to month. What a horrible scammy company.

Great service and food

Absolutely horrid. Have you ever had customer service so scammy they outsource to Africa? Ever had a situation with any reputable company that they absolutely WILL NOT cancel your subscription under any circumstances and if you want to get out you need to claim fraud with your credit card company and get a whole new card? Me either until now. This company is a syphilitic corpuscle. Don't touch it with a ten foot pole.

You get billed without knowing what you are paying for. The web portal to manage your account is extremely confusing. And their customer service is useless, I called and I've been put on hold for over 10 minutes.

Absolute Trash. You're better off sending smoke signals. The battery life is a joke. The tracker tracked me at my house for 3 days when I was over 70 miles away. Don't waste your money.

Terrible. No one knows what their doin and made me repeat the same process multiple times even though I already had my issue sent to IT, but also had no idea how to get me in contact with IT when they didn’t know what to do. Absolutely terrible listening skills. Also if you live in a country other than the US it’s nearly impossible to contact customer service. They should be 24/7 since they produce AN INTERNATIONAL DEVICE. Also we never once got our spot device to receive any message and tried maybe 10 different ways. And the only time we received a message was when it was sent to an email not a phone number. Also you pretty much have to figure it out on your own because their “how to” videos are extremely basic and never actually tell you how to send a message to the device or how to find it’s contact number. They only tell you how to send a message from the device (which only worked for emails for us, we tried multiple different phones with different country codes as well). Anyways it was complete s**t and a waste of SO MUCH MONEY and TIME.