Finlayson Oy Reviews 51

Purchased 3 different bed sheets and two sets of towels. One set of towels is quite okay but the other one had immediately threads coming out of everywhere and it hasn’t stopped, they both don’t dry well and start smelling bad after 2-3 uses even if you use fabric softener etc. Bed sheets are some HORRIBLE material that doesn’t breathe at all. I never have problems with bed sheets and I don’t sweat while sleeping or anything like that, but if I use these sheets I wake up drowning in sweat every day! It took me a while to realize it was the sheets doing this but yes it is all three of them doing the same thing. Right now in process of trying to “break” the fabric washing it on high temperatures over and over again and hoping for a miracle to happen so it wouldn’t be 200e thrown out of the window. Customer service took weeks to respond and they won’t do anything about it. Not worth the money at all, not even on sale. Very disappointed.

lovely and durable products, but the pricing is on the higher side. pls review the prices!

I visited Finlayson shop at Forum Helsinki with my son on Friday this week. I didn’t plan to buy anything but see if there’s something meets my interest then I’d but it. I didn’t like the shopkeeper lady from the old generation who gives intimidating vibe, right at the first time I entered the shop, someone who never learns that foreign-looked customers are high-spending market segment according to research in Finland, so please set a proper gesture or treatment towards it, while working at an international brand company.

The shopkeeper watched my boy and told him not to go closer to the display with certain tone (surprised but understood that it’s quite fragile, fine). She let us checking around.
I went to the cashier, she asked about the apron that once was kept in my hand which I put back & didn’t buy at last (she saw me holding it), for I bought an elephant softy for my boy as the exchange with higher price than the apron. She showed intimidating expression & kept staring at my bag which I put it on the cashier table in front of her. I could feel that she was suspicious that I STOLE the apron which I didn’t execute buying it for I didn’t like it anyway. If I would have stolen it, why would I dare to put my bag in front of her eyes?

After she managed to observe over me with her intimidating sight, her eyes landed on my other bag and then asked why I had a Finlayson duvet cover in my other bag? She thought I had stolen it from there too! She should have known her own store’s arrangement well, where the spot for same duvet cover put in there. The duvet cover I was taking with me was bought from Iso Omena branch earlier time. That kind of duvet, in her store are put/displayed on the very high rack & I definitely will have needed a ladder or her help to reach it from up there.
I kept calm during the tense cashier drama as I didn’t want to terrify my boy.

I came back 2 minutes later to the store after finally found the duvet’s receipt & showed her the receipt from Iso Omena to prove to her that I’m not a thief. She really looked into it!
She said “thing’s clear now”, no apologies or nice sayings having known that she’s wrong after what she threw around on me.

Is it in Finlayson or according to her, we are forced to each time buy the item that we hold in our hand?
Particularly here, was she suspicious that I stole the apron for only €12 because that we are foreign looking persons?
There was another foreign customer who came just because she saw me in there, the person doesn’t look relax either with her explaining in those arrogant gestures.

I took quite long texts, time & energy right here because I’ve felt harassed & my mood was blown up for whole day because of this incident. So Finlayson could also improve their workers’ manner to be more pleasant, because in this era, customer experience is the thing that can survive a company to last long and social media is a very impactful tool! I have been using Finlayson products a lot for 15+ years and this incident has really put me down.

Very mixed experience. 3/4 products arrived fast (in few days, even though it was a Black Friday order), packaged nicely, and were of expected quality.

1/4 products didn't arrive at all. Order status online just said "waiting for the product to arrive". When I asked about it after 12 days, I got a notification of refund the following day - but no explanation of what had happened.

It's good that refund arrived fast, but if they had run out of the product (I assume?), why was I able to buy it? Or why didn't they inform me if such an error was made? Or at least, why no reply to my query with an explanation, and at minimum an apology?

Got my goods that I ordered on time. Quality is just amazing

An update from my order that has no idea where is that. Over the week I have contacted Finlayson from any possible way, instagram, Facebook, emails (2 different emails) , phone calls (3 different numbers). All the phone numbers are not reachable and none of the emails concerning my order were replied.

So i gave up on them and I emailed them to cancel my order (can not deal with horrible customer service any longer). So this is what I got from them

"Asiakaspalvelu (Finlayson)

Dec 16, 14:31 EET

Pyynnöt #49012, #48621 suljettiin ja yhdistettiin tähän pyyntöön."
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Jup, no dear customer. Sorry for the delay or bla bla bla. No information about the order and No idea if the order is already canceled as there is no confirmation of cancelation.

So here we go, we are going to report this to konsumentverket and to police if by the end of this week we don't get our package or does not hear from them regarding the cancelation.

I have never had any issues in Sweden buying online but this company totally blow me up. I don't understand how this company still exists with this horrible customer service.

Stay away from this company.