Made an online purchase in January with estimated dispatch time of 12 weeks. It has now been 18 weeks, the order is still not dispatched and customer service line remains unresponsive. Tried contactin... See more
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See what reviewers are saying
I bought six Vio chairs online back in April. Since then, I have emailed them at least 13 times for an update, plus tried messaging on their website and calling several times. Weeks after my f... See more
I recently bought an electric Fire Suite from this company. It turned out the product in their warehouse was damaged so they advised me of this and offered me an ex-Showroom model at a reduced price,... See more
Always great service at Co Interiors, I bought a dining table recently and the guys were great. I buy for myself and clients too, and it’s always great service and nothing is too much trouble. Items a... See more
Company details
Written by the company
Stylish Furniture for every home. Shop our products ranging from sofas, chairs, tables, lighting, accessories and more. We have the latest trends created by our interior specialist. Get a statement pieces or something to fit the purpose. Lets start liv...
Contact info
Newcastle upon Tyne, United Kingdom
- www.fireandco.co.uk
2.7
Poor
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
Great service. Very helpful and friendly. Amazing products.
May 17, 2023
Unprompted review
Please avoid
Please avoid! Total lack of communication and impossible to get answers and replies to questions. As a result the wrong size bed was delivered. Further I had paid for a 'white glove' delivery service that was not fulfilled. Reason given was that the quote had been given at the time of order (for an item with 8 week lead time) and when the item was finally due to be delivered I was told the quote was no longer valid.
Another item arrived arrived damaged and I was told that I had missed the 7 day window to report it (totally invented as not part of the small print).
March 15, 2023
Unprompted review
Reply from Co interiors
Annika,
Thanks for your review, it seems you've mis-communicated much of it however so here is the clarification needed. We'd like to point out the flaws, as all the details don't align with our version below.
1) Firstly, to address the lack of communication you mention. We have had endless calls with you, and there are huge email threads of us communicating with you. Unsure to what level of communication you require.
2) It was unfortunate that you went ahead and ordered an incorrect size. We triple checked that this was the one you wanted to go ahead with, also the price difference was dramatic for it to have been carelessly missed. When given options and working with 'Interior Designers' there isn't usually the issue of them not being able to measure what their Client requires in a project. Very worrying and hopefully this doesn't happen often for you at Studio Stodberg.
3) With regards to damages, yes we require them to be reported immediately 7 days is a push. If our courier system shows you've had delivery and are reporting damage outside of this window of course it looks suspicious and in just. Our terms and conditions say all damages must be reported straight away..
4) Courier quote, yes at the time of quote you were given a price. Months down the line that quite was not paid for, hence it changing upon being re-quoted, due to the rise in courier fees across the UK. Of course if you'd have paid for the quote at the time, we might have decided to cover the additional costs for you.
Having had issues trying to get payments from you also, we have decided to remove your trade account.
Take care!
Family business and you can tell, the service is great
I bought a few pieces including a corner sofa (the shake) dinning table and chairs. Was over the moon, with quality and the service. In store the guys have been so help and the fact that its a family business is great. We now pop in all the time and will definitely get more pieces, I already have my eye on a bed. Thanks to Amy-Amelia’s for all your help see you soon
April 1, 2023
Unprompted review
Reply from Co interiors
Happy to hear you like our family run business, we take pride in every aspect of it and appreciate when it's noticed. We are absolute lovers of The shake sofa too! It's such a versatile piece, and can be really sustainable if you love the sofa and want to just change your covers too! A real good investment you've made there. Thank you
Co Interiors
This company based in South Shields (also calling itself Plaster Piece and Fire and Co) has got to be the worst company I've had the misfortune to deal with.
Initially, after looking at their impressive store we decided to buy a very expensive (for us) electric fire. It was mid winter and very cold.
The item we paid for (£499) was promised within one week then failed to arrive week after week (five in total), excuses and refusal to refund my money at the store seemed to be a common tactic here. Only after contacting their company director/chair and owner by Instagram to demand my money back did this actually happen, but under protest.
There was no apology and no reasonable reason for refusing my refund.
Stressed out by this, we did eventually manage to find the same fire much cheaper elsewhere so a good result in the end.
So be warned if in doubt, Don't!
I never will.
Further, after receiving their reply here which is both interesting, untrue and never even discussed.
I look forward to hearing from their quoted "legal team"
"Happy sailing Alex" what's that all about?
So much for customer service.
March 2, 2023
Unprompted review
Reply from Co interiors
Hello Again Alexander Renwick!
As you are well aware, you've been reported to the police for harassment, to our staff members and their families. Under no circumstance must you enter the showroom again, or come onto our land as advised by the Police when you were warned many months ago.
We are indeed part of the Plasterpiece group, that have several businesses aligning within that.
The fact that you've reviewed us so long after the incident, is very telling. You must have been brewing on this for months as this was all seemingly concluded a long time ago and a refund was issued.
This has now been passed over to our legal team, due to further harassment and deformation of character.
Listed are all the reasons why you were not offered a refund;
1) You ordered a made to order product, which has an estimated lead time of 4 weeks. So, we were not out of the expected lead time, you just decided you didn't want to wait any longer.
2) Made-to-order pieces cannot be returned or refunded, as clearly stated around the showroom
3) The reason you wanted to return the product was, you stated you'd measured your own space at home incorrectly. You reconfirmed this via telephone and in person.
4) Another crucial point, you ordered your goods from Fire outlet not Co Interiors as you were made aware at the time of purchase.
Surprisingly you've now stated above, you found the fire cheaper elsewhere, when in actual fact the issue was said to be the good wouldn't fit. Now it seems to be linked to the cost, you never mentioned this at the time, as we would have done our best to price match this for you. Therefore, there was no need to go about the whole situation as you did and are continuing to do.
Hope this is clear clarification for you, Happy Sailing Alex!
Our legal team will be in touch.
Great product customer service not so great
Delivery was over 6 weeks late and had ro chase customer service a-lot but lovely product when it arrived
May 3, 2023
Unprompted review
Reply from Co interiors
Thank you for taking the time to share your experience with us. We are truly sorry that we didn't meet your expectations regarding the delivery time and communication.
We understand how frustrating it is when things don't go as planned, and we apologise for any inconvenience caused. We take full responsibility for the delay and lack of communication and will take immediate steps to ensure this doesn't happen again.
We would like to make it right for you. Could we get your order number, and we will do everything we can to resolve the issue first thing tomorrow morning
Once again, we apologise for the inconvenience and appreciate your feedback, which will help us improve our service.
Sincerely,
Co interiors
My go-to for great furniture
My go-to for great furniture. Always have an excellent selection of on trend pieces plus something a little bit unique. The showroom is lovely and staff are always very helpful.
April 18, 2023
Unprompted review
Reply from Co interiors
Thank you so much for your kind review, we love having regular customers. We go out of our way to find pieces that are a little different and boast plenty of character. Glad you love our brand
Excellent and efficient service
Excellent and efficient service. Quick response to queries regarding delivery dates. Impressive.
November 18, 2022
Unprompted review
Reply from Co interiors
Hey thanks for your review. It means a lot !!!
Great customer service
Great customer service, went above and beyond!
Ordered multiple items and the whole process could not have gone better!
October 13, 2022
Unprompted review
Reply from Co interiors
Thanks for your lovely review
5 star service!!
November 19, 2022
Unprompted review
Reply from Co interiors
Thanks for your review. Hope to see you again soon.
Excellent experience when I visited…
Excellent experience when I visited here, I really enjoyed browsing and was over the moon with the purchases I made! The staff were so helpful and gave me all their attention. I highly recommend them and would encourage anyone to visit them.
November 12, 2022
Unprompted review
Reply from Co interiors
Thanks for your lovely review. See you again soon !!!
Great customer service
Great customer service, furnishing our new home online could have been a worry but the Co-interiors team are so knowledgeable and reassuring; they’ve made a potentially stressful and difficult task as easy and smooth as it can be. And their products are great quality. We will be back!
November 18, 2022
Unprompted review
Reply from Co interiors
Thanks, hope you enjoy your pieces. Can't wait to see some pictures. Especially the sofa... Thanks again
Super happy
With every purchase I’ve received Ive been super happy. My most recent has been a beautiful natural wood coffee table- it’s beautiful and finishes off my room wonderfully.
October 27, 2022
Unprompted review
Reply from Co interiors
Thanks for your review... See you again soon
Helping us from start to finish
The knowledge that the staff held helped us from the initial concept to realism of our dream lounge. Well deserved and hope to return soon
November 12, 2022
Unprompted review
Reply from Co interiors
Thanks see you soon
Lovely sofa exactly as I wanted
Lovely sofa exactly as I wanted.
Fully reccomend 5 stars
November 17, 2022
Unprompted review
Reply from Co interiors
Gald you love it!!!
Inaccurate listing
They listed Americano cups as Cappuccino cups so I was sent mugs that were too small. I am still waiting to get my returns info
November 11, 2022
Reply from Co interiors
Hey so sorry to hear this, we will look straight into this and get it sorted ASAP.
5 star customer service
5 star customer service. They went above and beyond. Communication was absolutely superb! Highly recommend this company! Thank you Amy for all your help from the bottom of my heart.
November 10, 2022
Reply from Co interiors
Thanks for your lovely review
5* service from start to finish!!!.
5* service from start to finish!!!.
I emailed to ask for product advice and was grateful for Amy's response and for her being so helpful with guidance on designing my room. she was not wrong the pieces look great!!! I will most definitely be back for Amys design advice again.
August 30, 2022
Unprompted review
Reply from Co interiors
Thanks for your lovely review
I’d highly recommend Fire and Co
I’d highly recommend Fire and Co. Lots of experience and knowledge, and a great selection of products. They have played a big part of deciding on furnishings for our restaurant and bar space. Great service start to finish. A very happy customer.
September 22, 2022
Unprompted review
Reply from Co interiors
Thanks for your review. Look forward to working with you again soon!!!
The delivery was delayed for 2 to 3…
The delivery was delayed for 2 to 3 weeks and the top of the table has a few scratches when it was delivered.
September 20, 2022
Reply from Co interiors
Sorry to hear about the delay for your delivery. The item was dispactced within the allocted time of 4 days, we have seen this item was in stock with our courier and we will investgate why it took so long. The item has a textured stone affect finish. Please send images across to hello@fireandco.co.uk and we will see if we can help further, thank you
Dining table and chairs over the moon
Ordered a Pebs dinning table and the kay chairs. They warned me that the lead time has been a little longer due to them being handmade but it was 3 weeks early and both amazing. Thanks again will defiantly be ordering again !!!
August 30, 2022
Unprompted review
Reply from Co interiors
Thanks for your review
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