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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the website and user experience, citing issues with updates causing loss of data like bookmarks and tabs, and a general lack of control over the browser's behavior. Consumers also reported problems with the app, including difficulty deleting it and significant memory usage. However, some customers also noted positive aspects, such as good customization options, user-friendly features, and useful extensions. A few people found the browser to be reliable, speedy, and customizable, especially when kept free of unnecessary extensions.

What people talk about most

Website

Consumers find website to be negative. Many users express frustration with the browser's inability to restore... See more

User experience

People report negative experiences with user experience. Many reviewers express frustration with updates that... See more

Application

Customers consistently note negative experiences with the app. Many reviewers report significant issues after... See more

Product

Users describe ambiguous interactions with the product. Some reviewers express strong dissatisfaction,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Mozilla Firefox browser is supposed to be trustworthy open and honest -- so why then do they recruit you to their browser, switching from Chrome, with the promised of a free 50gb VPN - tempting but... See more

Rated 1 out of 5 stars

Mozilla had the opportunity to really take market share from Chrome. Instead it chose to waste its potential on silly politics and infuriating UX decisions (e.g. why would you force your users to rest... See more

Rated 1 out of 5 stars

Firefox is bs browser they take money to hide results. They omit information so you can't find it. If you download it as an app and try to delete it, it doesn't actually delete its hides in the backgr... See more


Company details

  1. Search Engine Company
  2. DNS Provider
  3. Media Company
  4. Software Company
  5. Software Vendor
  6. Web Hosting Company

Information provided by various external sources

The Firefox Web Browser is the faster, more secure, and fully customizable way to surf the web.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Apparently is sucking more recourses…

Apparently is sucking more recourses than it's competitors and malfunctions in some cases. Now they started to push leftists agenda with lgbtiqia+ spamming our email inbox with such immoral nonsense. Moxilla Firefox is dead for me.
Shame on them

August 22, 2022
Unprompted review
Rated 1 out of 5 stars

Awful now. Used to be great.

Used to be great and I used nothing else, but now it is total rubbish. It sucks all of the RAM from my pc and it freezes so I have to physically switch pc off and restart as there is no resource to restart otherwise, yes 99%. One tab only and as soon as I open firefox it goes in 3 seconds to over 5GB RAM usage. Ther is no excuse for that. If you look up the problem on their site it says it needs that usage and tries to blame the user. Utter nonsense. I'm off to use Google Chrome now. So much better. Firefox's days are numbered.

August 10, 2022
Unprompted review
Rated 3 out of 5 stars

I have been using FireFox for years…

I have been using FireFox for years with little problems, now it does seem to take over my system. I also purchased their VPN and it started wiping out my registry files and things just stop working. I am at a point of deleting everything from Mozillia, but will call their Customer Support first and come back with an update.

July 19, 2022
Unprompted review
Rated 2 out of 5 stars

Firefox was the 'bees knees' but not anymore

Firefox used to be the 'bees knees' but not anymore.

Mozilla now uses users as guinea pigs, with the various trash thats found in 'about config' settings under 'experimental..!

I stopped Firefox updating for THAT very reason - forget asking them inb their forum, the only way to do it is by configuring Crap cleaner do to it in the tools tab. You gotta' show hidding files in folder options and point Crap Cleaner to a hidden folder in Program data, seek out Mozilla Updates and you get a up date folder, and Update lock, delete the folder and update lock.... you can delete the Mozilla folder and it's entire content. You have to let Crap Cleaner do this at every start up or everytime you open Firefox.

The two files are loaded as soon as you open Firefox.... even with the internet disconnected if you don't you gert updated.

To run salt in their wounds you need to STOP all their telemetry feedback activity.

mental'...!.

July 1, 2022
Unprompted review
Rated 1 out of 5 stars

Speelin FAIL

So, Let's think of basics here. Spelling and integrated Apps. As of 2022 Firefox is not compatible English(GB), UK English fails to work with WhatsApp. No end of trying to add dictionnaires and reboots on PC's just DONT work...I used to use this as developer for testing work but no more

June 26, 2022
Unprompted review
Rated 4 out of 5 stars

Browser diversity is important but...

Firefox is a great browser and if you're coming from chrome or a chromium-based browser (opra, edge, brave, etc) then it should be mostly the same and smooth experience. IMO though mozilla has gotten a bit spookier so if you want privacy you may need to configure it.

May 30, 2022
Unprompted review
Rated 1 out of 5 stars

Infuriating

Infuriating. Logs me out of all my accounts. Wouldn't be so bad but it doesn't let me log back into them even when I give the correct passwords. Ditching it again, which means all my bookmarks go with it as well. It says I can reload them but this is also unreliable.
Used to be good, I used to donate, but no more, it wastes too much of my time.

May 27, 2022
Unprompted review
Rated 1 out of 5 stars

Firefox Nearly impossible to block pop-ups on android mobile devices

Firefox has made it incredibly hard to block pop-ups on Android mobile devices. There is supposedly a convoluted way to do it, by typing in about:config but on a moto g7, it shows a lock and tells you its not valid, and leads nowhere. To not have an easily accessible menu button to block pop-ups is crazy, and an incredibly bad design flaw. I give firefox minus stars. And am deleting this useless browser.

January 14, 2022
Unprompted review
Rated 3 out of 5 stars

firefox de lo mejor - a lo peor

firefox de lo mejor - a lo peor

firefox de lo mejor - a lo peor....muy muy pesado.espia.intento usar versiones portables.bastante universal con videos y complementos y muchas utilidades......pero le compro google y le quiere destruir....cansado de advertencias......."Gah. Your tab just crashed.""We're Sorry.....Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts."

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

Dont trust it

Dont trust it, there is back doors. Every time I post something about Native issue's, among other things on you tube that might go against the main stream views... firefox mysteriously crashes AFTER I have closed it.... every time.
I am the guy who created " Made by Gamers for Gamers " concept, so I know a thing or two about computers.... all that nice high end computer gaming hardware.... I created the concept.

December 23, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely poor experience

Extremely poor experience. Constantly crashes with moderate use. Report faults every time, never received any response or explanation of these constant failures

November 30, 2021
Unprompted review
Rated 1 out of 5 stars

irefox updated in the background

irefox updated in the background. I was in the middle of a class and it would let me continue and had to restart, Promised to take me right back where I was. It didnt. 2 hours of class poof !! Up in smoke. then it brought up a webpage with viruses and scams on it. Namely facebook twitter and other trash I never ever asked for. That should be my choice not theirs. Evidently they have joined the metaverse

November 20, 2021
Unprompted review
Rated 2 out of 5 stars

Since the 94.0.1 upgrade

Since the 94.0.1 upgrade, web pages take forever to load or won't load at all. It seams that if you have more than 3 tabs open then this occurs. Yes I have changed the proxy settings according to the help page but that only helped opening 3 tabs, after that it does not work.

November 8, 2021
Unprompted review
Rated 2 out of 5 stars

getting commercial

While ago was possibble to deactivate all comm startup s**t through CCleaner, doesn't work now, real pitty. Shame on you FF!

November 4, 2021
Unprompted review
Rated 1 out of 5 stars

Scam through Firefox

Scam through Firefox. I have contacted them but no response. Thank God this only cost me £1.50 but should not be allowed. (I have .jpg file dated 3rd October showing details of the offer which just took over my screen whilst using firefox.

October 27, 2021
Unprompted review

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