Mozilla Firefox browser is supposed to be trustworthy open and honest -- so why then do they recruit you to their browser, switching from Chrome, with the promised of a free 50gb VPN - tempting but... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
The Firefox Web Browser is the faster, more secure, and fully customizable way to surf the web.
Contact info
Another update mess
As usual a new update changes settings that didn't need changing. Not such a big deal in itself if you can change them back if desired. But now all searches default to the address bar and nothing can be done from the main search box which is now just a waste of space with no way to reverse it. So I'm done. I'm going with bing, or edge, or Opera. Anything but Firefox. They've messed me around once too often.
June 2021 Update is AWFUL
June 2021 Update is AWFUL! The icons on the New Tab Page look like they were designed by a 13 year-old. It also screwed up the format on my search bar. A mentally-deficient toddler could have done a better job designing this update.
too often they change stuff that works
Every so often they would go and change the appearance of the app entirely, often for the worse. And there is no option whatsoever to keep the old looks. currently I struggle with the new interface because its too big and now my bookmark dropdown menu wont even fit on the screen.
They've disabled automatic login…
They've disabled automatic login filling on certain sites just like their rivals Google. What a joke!!!
This applies even to top security sites as well!
From a good browser to an absolutely…
From a good browser to an absolutely trash browser, lagging and crashing keeps occuring, sometimes they also refreshed the whole browser and deleted all my datas, caches and cookies.
Firefox has become a joke
Firefox has become a joke, forced updates and/or update notifications that you cannot turn off. Who do they think they are? And they're now on Update # EIGHTY-SEVEN?!?! - a new version EVERY MONTH!
Too much hassle, good-bye after 10 (previously) loyal years.
Firefox was my favourite but now they are in negativ dive
Working many years with pleasure on Firefox.It was simple and independent, not belonging to Microsoft, Apple,Google and so on. Since about one year ago, I followed the advices from Firefox to protect me from websites who do not respect my privacy like Google and others. I did and little bit by little bit nothing is working anymore on firefox. I put back my security to standard but is doesn't help. All the time page are not opening at all or only partially. It becomes now so complex
I looked to find help, but as I stay now in France with French IP address, I get everything in French language, even when I fill in English on their website. If you are in China you need to know Chinees language!!!They have now about 10 different logo's and so many sub programs: so very complex Not with 2 feet on the ground but on the ceiling. I cannot follow anymore. Firefox lost completely their track. You cannot get help from them or the community, because you need to understand French. so I need to leave and will try Safari, but completely controlled by Apple. But I cannot contact Firefox, so no choice to leave them.
Until I can move tabs beneath address…
Until I can move tabs beneath address bar only 1 star. I don't mind having to find the option to do it myself, but when there is no choice and Firefox claims to be customisable, then 1 star.
Firefox has reduced me to tears
Shocked to turn on my computer today to find that Firefox has been radically changed, without any prior warning. Have lost valuable work time trying in vain to get the previous version back and to restore Google as my default search engine and get the Firefox one to work properly. Have been reduced to tears and very distressed because I relied on my son for help with such matters, but sadly he died last year and today has brought home to me just how helpless I am without him. There is no helpline to call, just a useless forum without any answers to the questions I type. Shame on you, Mozilla Firefox - where is your customer service? And how do I opt out of your updates in future? THINK, before you make changes, of how they might impact on people. At least give users some warning and the chance to opt out.
After few minutes just freezes tried…
After few minutes just freezes tried all error shooting
and on several different pcs have to restart pc everytime
i use it a lot and i love it
pdf file options
Have to go into options everyday to change pdf from save to use Adobe - very annoying and inefficient
Long time user saves time and money and moves on
I have been with Firefox as my default browser since it started. Because of a change of bank Mozilla cancelled my subscriptions (Security I guess), the resulting hassle, frustration and getting caught in crap software loops trying to re-etablish my subscriptions has made me not bother, they lose the voluntary contribution as well. The geeks who write the latest sign up software should realize that the users of it are not as they are, users have a life and want to get on with it.
I will not use a browser that censors…
I will not use a browser that censors content its creators politically disagree with. Uninstalled and will be using a new browser from now on. You are an evil upon this world for seeking to silence people you disagree with. Shame on you.
Will not use a browser that is…
Will not use a browser that is political.
Mozilla shows it's communist roots
Today Mozilla has united with the communist news networks against our president, and our people. Do you really think your data is safe in the hands of communists?
Forcing another update in less than…
Forcing another update in less than week! If I wanted a head ache I would have installed Chrome. Time to find another browser!
I like privacy
I like privacy
This is the only privacy-first brother that i know. Company behind Firefox do a lot for the internet in general. Sad to know that situaiton is going worse for them
Update this year just sucks...
Update this year just sucks.... Building on previous good work has been completely lost 🤦
I will never use Firefox again
I will never use Firefox again unless I have to. You can't search for anything without getting an explicit result of some sort. See ya Firefox, Chrome is way better.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








