Firestone Complete Auto Care Reviews 246

Horrible Customer Service. I went to get an oil change @ Firestone on Carrollton Ave in New Orleans. The customer service agent is very unprofessional. I had an 11am appt. upon my arrival, I was told they were short staffed and if I could reschedule for the following day. He was very unconcerned and never apologized for this inconvenience. This was a scheduled appt. that they approved. They could have at least calIed me back and told me their situation and I would not have made a blank trip.I decided to reschedule and he went into their system and we agreed on a 9am appt. the next morning. Got there the next morning for 9am and was told the very same thing as the day before. His attitude is very nasty, he was very short with me and not concerned but I decided to leave my car there anyway. I never received a call from them saying anything about my car being ready so got to the place @ 2pm (5 hours later) and still had to wait 15 minutes for the guy to put the oil change sticker on the windshield. I don't know how long my car was sitting there when I got to the place. I know an oil change should not have taken 5 hours. I will never return to that location again!!! HORRIBLE CUSTOMER SERVICE

PLEASE DONT WASTE YOUR TIME & MONEY GOING TO FIRESTONE COMPLETE AUTO CARE!!! They ARE RIP OFF and don’t have a clue what they’re doing. If I can give them 0 stars I would.. To make the long story short, I have two issues with my vehicle over the past 2 months. They said it’s was One thing we pay for that & had to take my car right back to them & This happened So far 3 times. I paid $5616.27 to get my car fixed & it still not fixed. We have been very patient as patient as possible. We had to eventually get a rental for a week and also pay an Uber back-and-forth to drop off my car back to them. At this point we’ve been throwing money away. As of right now, March 18 2026 I still don’t have my car. Its been in there for 2 weeks now I yet Got a phone call from them to let me know anything about my car. All I want is for my car to be fixed that all. I don’t Think that’s too much to ask. After paying what I paid for but Instead, I just don’t trust them its that’s simple. I can go on, and on about them but I’ll just stop here. I just highly recommend you DO NOT go here. I would hate to see someone going through what I’m going through now.

Firestone on 9th St and 62nd ave!! Terrible, they had my car for a week. Said I needed a new exhaust, 8500.00! Got the car back broke down again! Took it to another place, said i did not need the exhaust!!!! Just a new fuel pump and spark plugs 2000.00!! Area manager would not help!! Was told regional manager would call me!!! Has been a week and a half!! No return phone call!! They still want to charge me for something that was not needed!! Stay away, they will scam you!!! Not reliable at all!!!

20+ year Firestone customer. Was taking multiple cars to the Gahanna location, who caused me to scrap one of my cars.

I had an accord with 70k miles. I have in writing on the invoices that they checked the wrong mileage by under tens of thousands. Even when I argued saying more work was needed, they pushed back. Then November of 2025 the transmission breaks and I had to scrap the car. A paid off vehicle with 70k miles gone in an instant.

Connected with area manager who gave me false hope, argued with me, and then ghosted me.

The Firestone brand makes me ill, I miss my car, they have cause me and my family financial issues along with pain and suffering.

I picked “12/3/2025” as the date of experience because that’s when I emailed the area manager to tell him the car broke and wanted to connect before I scrapped it - then he just didn’t respond until I kept following up.

AVOID FIRESTONE. My friend paid them to replace the AC compressor 2 years ago. I bought the car from him and that compressor died after just ONE summer with a massive oil leak. A compressor should last YEARS, not one season. Firestone installed a garbage part, took the money, and left the next owner dealing with the mess. This is unacceptable. ZERO stars. Reporting to the BBB.

Ordered a set of 4 tires. Took the day off from work to get these installed only to be told that the delivery driver only delivered 3 tires. Who needs 3 tires when your clearly need 4. The incompetence with this shop is beyond anything I have ever seen or dealt with and I was a mechanic for 21 years. The lady at the front is rude and obnoxious and does not need to be interacting with our servicemembers and veterans. (Schofield Barracks Hawaii) If they allowed negative stars, this place deserves -5.

They were fast and friendly. Always get me right and thanks again John airport rd

It is apparent Firestone does not care about customers. They don’t respond to these reviews. They set revenue expectations for their stores and the managers sell their morals for putting people’s lives at risk due to complete negligence and disregard for people’s hard earned money on repairs they do not fix and lies they tell. The mechanics do not perform thorough checks. My husband had misfires and they said spark plugs and never checked the drivetrain, U-joints; anything else that could be life threatening if it dropped out of the truck while being operated. Apply $1,200 bandaids to a potential complete failure of the truck to drive IS INSANE! You should be ashamed, but you’re not. I will warn as many as I can to steer clear of your unethical business practices.

I took my 2007 Cadi DTS to Firestone on Bannister Rd in KCMO on 09-12-2025 to repair a cracked or broken brake line. Under work order#250453. Prior to 09-12-25 I had the vehicle up a Firestone to check the brakes for a trip out of town. I find it hard to believe that they didn't see any kind of leak during this time. They kept my vehicle for almost a month and I have still been unable to drive the vehicle safely due to the peddle going all the way to the ground. I called the corporate office multiple times requesting a call from the Regional Manager and they never called me back, no once. Perhaps this will prompt them to contact me and get my vehicle back in working condition. I spend way to much money at FIRESTONE over the years for them to treat a customer this way.

They have worked on my car for a couple of years now. But no more. The work they performed was barely ok, but they try and get more out of you by hard selling services you do not need. I have caught them 3 times now trying to do that. I feel bad for the people that are not mechanically smart.

I bought a set of tires from this location last year. One of the tires has a slow leak, and I need to add air to it about once a month. I have stopped by here on three separate occasions and asked them to fix it. However, each time I was asked to come back later, it was because they were short-staffed or too busy at the time. I Will Not do business there again.

My wife had a nail in her tire and needed to get to work, I called and believe it was Anthony who told me to come in. They took care of her right away and she was able to get to work. Anytime I have a need they treat me like first class service - George Santiago

Firestone promoting $50 Gift Card if I booked an online appt -then they make it nearly impossible to figure out how to claim it (and I own a digital tech agency). On top of that the service was terrible. This has brought it back why I stopped going there! I'm not even going to pursue the gift card because I don't ever want to go back.

I change my tires in Firestone 14905 Pacific Ave S, Tacoma, WA 98444. few month later when I have flat tire I am find out all my tire pressure sensors is misplaced .Computer showing right side but flat tire on left side . I make appointment , come over on time . I haven't seen such a nasty attitude towards clients in long time. First representative said Just a second and come back 20 min later after this said just a minute and talk on the phone for 20 minute After this he ask $125.00 for fix a flat tire and replace the sensors from side to side . Normally tire repair in Firestone cost $19.95 but replace wheels from side to side without removing tires is $26.25 for each one? Also why I have to pay for they mistakes? Finally I said OK just do that, he said I have to wait 2-2.5 hours . This is how the Firestone work on 14905 Pacific Ave S, Tacoma, WA 98444 .You schedule appointment come on time wait for a hour before somebody talk to you after this you agree to pay for all previous mistakes and have to wait for another 2.5 hours. Perfect service !!!

I visited Firestone Complete Auto Care at 3650 Stine Rd, Bakersfield, on Nov. 5, 2025 for a routine alignment. The vehicle was in perfect condition. After the service it returned with the ABS, brake system and traction control lights on and I was told to drive it 20 miles.
While driving on Hwy 99 the brakes completely failed — a life-threatening situation. The next morning I had to tow it to Lexus where they found major ECU/electrical damage likely caused by the shop’s work.
Extremely disappointed and alarmed by this gross negligence. I cannot recommend this location.

Crooks. Thieves. Conmen. There's a coupon for a $39.99 full synthetic oil change on their website. I clicked to use the coupon, then clicked through to make an appointment at that specific location; this coupon is literally the only reason I went there for my oil change. When I arrived, I said that I had the $39.99 coupon; the guy said he would apply it. An hour later, when I returned for pickup, my bill was over $90. The guy at the register (not the previous guy) said the coupon was only for traditional oil. Nope! Showed him the coupon. He went and spoke to the manager, returned, said, "If you read the fine print, you'll see it's at select locations." I asked to speak to the manager myself (apologizing profusely for being "that guy"), who told me they wouldn't honor the coupon and offered to discount down to $76, still nearly double the advertised price. Absolute scumbag business practices. Go literally anywhere else.

There techs are not educated or just don’t give a damn. I swapped out 2021 pen dodgers ram rebel tires and wheels to my 2019 ram rebel. I don’t know what the confusion was but you can definitely change tpms sensors from my year vehicle to the 2021 s I got from my cousin brand new never drove on. I paid 250 dollars plus tax and the next day TPMs sensor came back on. They now want to charge me an additional fee of $120 a tire for new ones. It’s a simple reset. I asked questions to no reply. Very rude. Where I’m from this problem would have been solved in 10 minutes. NYC. Bunch of lazy slacker mechanics that don’t know nothing. Save your money and go to mannys tires. Anyway I’m tired of Florida and the tednecks down here. Going back up north where people know what they’re doing. Eff fire stone. They suck

))No-no=no. I give them two 00 -ZEROS, which means SHIT HOUSE, NOT AUTO REPAIR SHOP.THEY ARE CROCKS. They will destroy certain parts on your car and than tell you that you have to change them and for the price that will hurt you badly. I will file law suit very soon and I will teach them that commercial crime doesn't pay, but hurt Be smart and just stay away from that shop.

018430
Firestone Complete Auto Care
854 LEE RD
ORLANDO, FL
Call 407.645.2515
As one of my friend John N from Eagles Lockhart Aerie ,#3643 suggested based on my dashboard, I should check the Car Engine ...so since this happened on September 27th 2025.... I visited on September 28th, 2025.
Work Order # 210394
MARLIN did Outstanding work... The value is great, since they did not charge a cent, as suggested by founder ...integrity matters ...he said there is nothing to charge.
Really Appreciate MARLIN, this is the location. He can multi-task ...always terribly busy person. Highly multi-tasking person.

Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademark: #5030763
US Trademark #SN 98620494:
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy “Be Truthful,Honest and Fair"

This review pertains to the location in El Cajon California

My fifth time at this location
Today Mark and his team checked all the boxes and beyond for a 5 stars service experience
These areas are
1) Respect to customers
2) Kind and a high level of courtesy on the phone
My wife commented about Marks phone ethics as a very nice respectful man.
3) Customer satisfaction. Always advises the customer of all issues and nothing hidden
4) Professionalism. Very consistent positive attitude with complete honesty
Please promote or provide a pay raise immediately.
Across the board pay raises to all.

Satisfied customer