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Firestormgames Reviews 

11,579
•
TrustScore 5 out of 5

4.9

Game Store
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Review summary

Created with AI, based on recent reviews

Considering 741 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices, often finding them competitive or the best available for a wide range of products. People frequently highlight the fast and efficient delivery service, with many orders arriving promptly or even next day, often well-packaged and in perfect condition. Reviewers also appreciate the overall great service, noting easy ordering processes, clear communication, and helpful staff. However, some customers also noted difficulties in obtaining specific or new release items, with some popular products being hard to acquire or frequently out of stock.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

Product

Clients share positive opinions on product, highlighting a great selection, competitive prices, and the... See more

Order

Reviewers mention positive feedback about order experiences, often highlighting the speed and efficiency of... See more

Service

Customers had positive experiences with service, frequently highlighting the fast and efficient delivery,... See more

Price

Users describe positive interactions with price, consistently highlighting competitive and excellent pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a game published in 2024 that is now extremely rare. The game was excellently priced. Seller communication was great all round. Well packaged in cardboard, bubble wrap and black plastic the... See more

Rated 5 out of 5 stars

Great store! Staff are very friendly. One of the better stocked stores. Participate in One Piece locals - the ticketing system is simple and there's a good crowd supported by Firestorm. Have also had... See more

Rated 5 out of 5 stars

The price on this expansive set was very competitive. Ordering was simple and delivery arrived within the time specified. The box (quite large) was a bit battered and the contents scattered but intac... See more

Rated 5 out of 5 stars

Excellent service - my order was picked and shipped the same day, it arrived via Royal Mail two days later. My order was well packaged and exactly what I expected. I received email confirmation of my... See more

Company details

  1. Game Store

Written by the company

We are an independent tabletop games retailer with over 15 years of experience. We have 6 stores based in Cardiff, Newport, Bridgend and Merthyr Tydfil in South Wales, Swindon and Gloucester. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Bridgend and Merthyr are high street store as are Swindon and Gloucester. All stores have designated organised play space. All six stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!

Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(11,579)

753 reviews in the last 12 months

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Rated 5 out of 5 stars

Swift as the wind

My order was resolved and delivered within 48 hours.
dispite my ordered items being across both stores.

Really happy at the speed and cost for my Items.

March 30, 2026

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