Not quite 5* this but no fault of F.E. Logs usual top quality. Unfortunately in this instance it took M&H Carriers almost three weeks to transport the logs from Arbroath to Gairloch. The reason I wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Third time ordering from you folks (delivering to Isle of Skye) and once again great and densely packed split hardwood delivered to the driveway. Well wrapped on sturdy pallet too so sat thru a week o... See more
Company replied
Made an order for some firewood as my wife is obsessed with the log burner we had fitted at the beginning of December and I can't keep up with the demand of wood! Delivered within a week and I c... See more
Company replied
We have been using firewood express for a number of years and have always been very satisfied with the wood. This time around there was an issue with the quality of logs provided. After a quick email,... See more
Company replied
Company details
Information provided by various external sources
Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.
Contact info
Newton Of Boysack Farm, DD11 4PT, Arbroath, United Kingdom
- 01241890207
- info@firewood-express.co.uk
- www.firewood-express.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
Delivery was on time and deposited were…
Delivery was on time and deposited were requested, a bit too many very small pieces in the pack for my liking as they burn rather quickly but apart from that looks good, time will tell when burning them.... Thanks 👍
March 19, 2026
Reply from Firewood Express UK
Glad to hear everything went well with your delivery. We are sorry to hear about the small pieces you received and hope it did not cause to much inconvenience. We appreciate you taking the time to leave a review.
Becky
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its very much appreciated.
Becky
Great Firewood
Great Firewood, very clean , have been getting supplied for last 3 years and they are super consistant and deliver when they say they will.
As an OAP, I really appreciate the discount that they give to offset our governments removal of the Winter Fuel Allowance. Top company highly recommend.
March 27, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a lovely review and thank you for your continued custom.
Becky
Hardwood nets
Received 2 large nets of hardwood. Fantastic wood, perfectly seasoned and dry, (Beach this order, previously Birch - both great burning).
Competitive price, and delivered as arranged.
Highly recommend.
March 23, 2026
Reply from Firewood Express UK
Thank you for your very kind review, glad to hear everything went well with your order.
Becky
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Prompt delivery with helpful delivery…
Prompt delivery with helpful delivery driver. Competative price especially during heating fuel price rises.
March 25, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a kind review.
Becky
Great service…
Very helpful regarding day/ time of delivery.
Easy to order and delivered close to target date as specified
March 12, 2026
Reply from Firewood Express UK
We are happy to hear everything went well with your order. We appreciate you taking the time to leave a review.
Becky
Your driver very kindly took his van…
Your driver very kindly took his van over my cattle grip before offloading the sticks.
March 23, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a review, I will pass your compliments onto the delivery company.
Becky
Excellent service.
March 11, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Great service ,excellent dry 🪵 wood
March 23, 2026
Reply from Firewood Express UK
Glad to hear you happy with the logs. Thank you for taking the time to leave a review.
Becky
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Great all round service 👍👍👍👍
Ordering was straight forward
Price included delivery
Arrived a day earlier
The driver managed to get both pallets up our gravel driveway. Really appreciated that
And all for a good price
Will definitely be buying from them again . Thanks
March 19, 2026
Reply from Firewood Express UK
Happy to hear everything went smoothly with your order and appreciate you taking the time to leave a kind review.
We look forward to your next order with us!
Becky
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Customer service is excellent
Customer service is excellent. Always very helpful if you have a problem with your order. Delivery service was really good. Quality of the the wood is excellent.
March 17, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a lovely review, its very much appreciated.
Becky
Logs oversize
It should be emphasized that the 14in.logs are split for industrial furnaces. The request for domestic sizes was totally ignored again.At least 25% will have to be split again.
March 20, 2026
Good wood
Fast, accurate delivery even though I’m in the Highlands of Scotland. Good quality wood in a big sturdy bag thing. The courier company was excellent as well.
March 13, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a review. Glad to hear everything went well with your order.
Becky
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.