Not quite 5* this but no fault of F.E. Logs usual top quality. Unfortunately in this instance it took M&H Carriers almost three weeks to transport the logs from Arbroath to Gairloch. The reason I wa... See more
Company replied
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Review summary
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Reviews shaping this summary
Third time ordering from you folks (delivering to Isle of Skye) and once again great and densely packed split hardwood delivered to the driveway. Well wrapped on sturdy pallet too so sat thru a week o... See more
Company replied
Made an order for some firewood as my wife is obsessed with the log burner we had fitted at the beginning of December and I can't keep up with the demand of wood! Delivered within a week and I c... See more
Company replied
We have been using firewood express for a number of years and have always been very satisfied with the wood. This time around there was an issue with the quality of logs provided. After a quick email,... See more
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Company details
Information provided by various external sources
Firewood Express UK deliver a variety of firewood products and pack sizes to homes across the UK. Customers can order and pay on the website from the comfort of their own home. They can select their own delivery day. We offer a no quibble money back guarantee.
Contact info
Newton Of Boysack Farm, DD11 4PT, Arbroath, United Kingdom
- 01241890207
- info@firewood-express.co.uk
- www.firewood-express.co.uk
4.9
Excellent
3K reviews
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Replied to 25% of negative reviews
Typically replies within 1 month
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Will definitely be a repeat customer
The order was easy to place,communication was good and very reasonable delivery time. The delivery arrived as arranged and have to say the driver from PC Howard was great, placing the pallet on the drive to make unloading easier.
The wood was super easy to stack in our wood stores and we were well impressed when having a fire the other night. Wood burnt as described and heat was great.
We will without doubt be purchasing our wood from here in future and have made recommendations to friends.
March 25, 2026
Unprompted review
Reply from Firewood Express UK
We are happy to hear everything went well with your order and delivery and appreciate you leaving a lovely review.
We look forward to your next delivery!
Becky
Quality kiln dried logs
Easy to order from website, delivery free and prompt, logs dry and very clean, good value for money.
What more can I say other than thank you Firewood Express.
March 12, 2026
Reply from Firewood Express UK
Glad to hear everything went smoothly with your order. Thank you for taking the time to leave a kind review.
Becky
Lots of small broken wood in with 10"…
Lots of small broken wood in with 10" logs , poor volume of stackable logs
March 9, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Reply from Firewood Express UK
Thank you, we appreciate you leaving a kind review.
Becky
Excellent Sales& Service Many Thanks
February 17, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a kind review, its much appreciated.
Becky
On time dry as a bone good 10 inch logs…
On time dry as a bone good 10 inch logs truck driver had power pallet truck Happy Days
February 26, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
As always, excellent service.
As always, an excellent service from purchase to delivery. Easy to order (and with a discount), delivered as per arrangements together with the use of a fantastic haulage company (great driver / delivery service). Quality product at a great price. Just great - thank you.
February 23, 2026
Reply from Firewood Express UK
We are happy to hear that you had a good experience throughout your ordering/delivery process. We appreciate you taking the time to leave a lovely review.
Becky
Getting expensive, cheaper to buy locally.
Ordered firewood last year and it arrived on time and was of very good quality. However, the price had increased enormously from the year before making it more viable to buy firewood locally this year.
September 15, 2025
Great service as usual
February 24, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
No complaint about your product
No complaint about your product, first class. The problem was with the delivery firm, Owens. They sent out a young driver who said that it was his first day on the job. He only had an old hydraulic fork truck which couldn’t lift the pallet over the low kerb into our yard. Yours was the fifth delivery we’ve had of pallet wood and all the others had no trouble. Anyway he drove off leaving the logs half way out into the road on a blind bend. Luckily my nephew came with his tractor and fork lift and saved what could have been a bad outcome.
February 11, 2026
Reply from Firewood Express UK
We are sorry to hear about the issue with your delivery. We will pass this on to the delivery company and hopefully this can be resolved for any future deliveries.
We appreciate you bringing this to our attention.
Apologies again.
Becky
Reply from Firewood Express UK
Happy to hear everything went well with your order, we appreciate you leaving a review.
Becky
Reply from Firewood Express UK
Thank you for taking the time to leave a review, its much appreciated.
Becky
Best Value Softwood Logs
February 17, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
Excellent as usual
Excellent as usual. Have bought many times now. Can’t fault the company, or the product that they supply.
February 9, 2026
Reply from Firewood Express UK
Thank you for your continued custom and taking the time to leave kind review, its much appreciated.
Becky
Great price and free delivery
Great price and free delivery. Quality logs. Friendly serv ice.
February 20, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a review.
Becky
It was delivered on time
It was delivered on time, came wrapped so could decide when to unpack (no rain).
Good size logs and burn well.
It would have been good if they could come in smaller van so they could get up my driveway as I had to unpack and move twice.
February 20, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review.
Becky
Another decent load of firewood
Ease of ordering, availability of delivery slots and a decent product. I have ordered from Firewood Express a number of times and I know what to expect. The logs are the same basic lenght but vary in width which is ideal for getting a fire going and maintaining it.
February 20, 2026
Reply from Firewood Express UK
Thank you for taking the time to leave a review and your continued custom, its greatly appreciated.
Becky
Wood delivery is always on time and…
Wood delivery is always on time and sometimes early. Very good service.
February 19, 2026
Reply from Firewood Express UK
We appreciate you taking the time to leave a kind review.
Becky
Reply from Firewood Express UK
Thank you for your kind words, its greatly appreciated.
Becky
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