Firmusheat Reviews 

After alot of difficulty at the end of my contract I finally got an agreement for £29.99. The following day I received the contract which had increased to the payment to £34.99! Rang them only to be told there was a waiting time of over 9 HOURS!. Had an exchange with their Bot who told me case was being referred to a adviser but after waiting and waiting I left a message asking them to call me. Still waiting. If you dont have a lot of time on your hands, perhaps Firmus is not for you.

Recently we had a fault with our boiler, and this resulted in us having no hot water. No problems we thought we have an annual maintenance and service contact with a reputable (so we thought) supplier, and we called them out. Long story short they let us down and I will review them elsewhere.

After contacting 2-3 other suppliers and on getting a recommendation from third parties we called upon FirmusHeat. We contacted them over the weekend, and they visited us with 24 hours the following week. We explain the background and share the paperwork & report that the other party had provided. Upon reviewing the documents and inspecting the boiler and all components they advised that they did not understand the advice we had received and would be able to rectify the problem very quickly. Some of the recommended works by the original party were not necessary and this was confirmed but we agreed with both suppliers to ensure longevity and ensure that there were no future problems to implement them and pay for the additional works.

The day following the visit to our house a full and detailed report and quotation was provided which we approved and 24 hours later on a Saturday, they arrived at our house and undertook the works that took only about 3 hours. After 2 months of having no hot water other than by expensively running the immersion heater we were up and running. Two days after the works had been completed a full report together with pictures was provided to us as we had requested. Complete transparency and a thoroughly professional service. It is so nice to come across a company and Steve Thorpe in particular who do what they say they will do, quickly, cleanly and professional. We would have no problem recommending them to others and we will now be switching our boiler maintenance & service cover to them.