FirstPort Reviews 22,941

Rita at Hillcroft Court in Caterham is always on hand to resolve any problems that arise. ( don't mention the wheelie bin debacle which Rita has now sorted 😀)

Alexandra Court is a very well-run place. Tino works hard to make sure everything is as it should be. It’s a great place to live.

Katie of the MHM Team at FirstPort quickly responded to me when I had an issue with my change of address. She swiftly addressed the issue to my satisfaction. Thank you Katie!

Deansmill Court is a great place to live We couldn’t want for a more caring and helpful manager than Harry He really goes the extra mile

The manager, Harry, is so helpful and keeps us informed of everything concerning the building.
There are plenty of social events and it's easy to make friends with fellow residents.

Harry is a great Manager at Deans Mill Court. He is welcoming and extremely helpful to all the residents.

i have just spent along time holding on line to be told that the letter threatening to take me to court was sent in error?

39970010070

just had the second threatening letter today 27.4 2026 adding an adminstation fee and furher to a long telephone call told thatv this was sent in error i view this a harrassement

The person who makes Homespray house fantastic is Mandy. She is a fabulous person looking after everyone’s questions. Nothing is too much trouble. She is a credit to First Port!

Harry is doing a great job.

Our Manager Tino is doing an excellent job,

By far the worst property management company I have to deal with. If you ever get a response, the representative over complicate the process, with an intention of delaying solutions to issues, so it gets passed to the next representative to deal with, and your back to "square one"Never purchase a property that are managed by First Port.

We live in a independent living development in Hessle. We are extremely angry we did not receive our management bill and have now received overdue accounts with a £95 late payment charge. The administration team do not know what they are doing !!! The property manager is amazing trying to help

Courtney over and beyond to help me. Answering the many questions I had. I have to ring First Port quite often and I have to say she has without doubt been the most helpful and kind. I hope she will always answer the phone to me.

Worst management service. Two water shutdowns in 2 years affecting hundreds of people in the building

Tino is a first class site manager , always helpful, pleasure to chat to & keeps everywhere on the site top notch, attends to queries immediately and couldn't ask for better!

Kane from FirstPort said when he answered the phone that he was very helpful! and so it was he sorted out my query with no problems.
I had been on the phone to another service agent who did not seem to understand my question and put me on hold multiple times. She eventually told me what I needed to know but then the phone line went dead without a final resolution.
It is a pity that when calling a service desk you cannot get through the the people you know are efficient.

Sam at First Port is a brilliant development manager. He has got to know all the residents on site and cares about their welfare

Clueless and incompetent company. They keep sending me letters to pay the building insurance that has been paid during completion of purchase. On top of that they are charging me for a month and a half before we actually moving in, tells a lot how good they are at what they are doing.

Last week we received an extortionate estate service charge. So I went back and requested, as is my legal right, various supporting info as to what exactly these costs related to. Asking for a reply in 5 working days. Needless to say I heard nothing, chased again today only to be told to make my request via their portal. We have recently taken over as a RTM of our block due to poor service and now again they are being elusive. And to be frank, the response was rude and dismissive. A formal complaint is on its way….most probably chucked in a dark corner with all their other complaints.