FirstPort Reviews 22,941

Yvonne is everything we need her to be. Prompt, personable, thoughtful and always caring.

Manager always caring and helpful.

1. HOW HARD IS IT TO GET AN INVOICE FOR SERVICE CHARGES I'VE BEEN ASKING FOR 3 MONTHS!!!
2. THIS IS THE RESDPONSE 14 APRIL: REPLY CASE RESOLVED, AND CLOSED!!!! VERY UNPROFESSIONAL!

3. I am very sorry for the delay in receiving the budget and for any inconvenience this may have caused.
Please be assured that I am currently speaking with our Accounts Team to understand the reason for the delay and to obtain an update as soon as possible. I will keep you informed once we have further information.

4. HOW LONG DOES IT TAKE TO SUBMIT INFORMATION OF SERVICE CHARGES????? LAST ATTEMPT BEFORE I RAISE IT PUBLIC ON TRUST PILOT AGAIN: 30 MINUTES LATER CLOSED THE CASE! TELLLING ME RESOLVED! NOT PROFESSIONAL AT ALL!

5. THIS WAS AROUND 08 APRIL:
Thank you for your patience and understanding.
I am very sorry for the delay in receiving the budget and for any inconvenience this may have caused.
Please be assured that I am currently speaking with our Accounts Team to understand the reason for the delay and to obtain an update as soon as possible. I will keep you informed once we have further information.

6. THIS WAS SENT 02 APRIL:
It continues to baffle me, that First Port, purporting to be the largest management company in the UK, with astronomical service charges, cannot put together a budget by the end of the financial year. Furthermore, now the 02 APRIL, and there is no service charges invoice to be seen on the website. Calling your department, they tell me the invoices have not been sent out as they have not been reconciled or completed. How amazing is that, you increase your service charges every year, without fail, using the obligatory "Rising costs" scenario to justify your increase, yet your service is so abysmal, lackadaisical, and negligent in the way you disrespect that fact the people also have lives to lead, and they also need to factor in charges and costs in their lives, but because you cannot provide invoices, and charges in a timely manner, WE the customers are inconvenienced as a result of your lackadaisical approach to customer service. But on the other side of the coin, I'm sure when a customer does not pay their service charge, you have no hesitation in sending out your statutory threatening demands accompanied by a solitons letter we a client must also pay for. very clever tactics I see! I will again be going on TRUST PILOT to highlight this companies failures in management and administration. It your poor unfortunate managers at local level suffer the abuse and wrath of leaseholders. Really your Ember, French owners need to revamp the structure of this organisation, and create a more efficient British company.

Everaldo has supported me in a couple of emergencies recently

Jo Denvil

Everaldo DiSilva, house manager, is efficient, personable and helpful

Liz, our manager at Windsor Court, is a very professional and caring manager. She keeps us up to date with things we need to know and is very helpful and caring to those who need help at times.

We have an ongoing problem (it's been over 3 years) and are waiting for repairs/ replacement of remote door access etc. after a fire. My home says my problem is solved and will not let me ask any more questions, I was told they had received the insurance money but still not word on dates etc. First Port still taking maintenance fees and no help in sight. As a result of the fire the managers house was "repaired" promptly, the manager at the rime was given temporary accomodation in Woodbridge which she didn't use, she came back to the house, because the damage was vsstly exagerated. Because of our inability to hear and see who is at the door we have to hurry down the stairs, my neighbour has recently been ill and had to put his wife into care because he could not cope with the door, the door itself being a whole other issue. This has been documented before and sent to our MP for the government meeting about FirstPort.

A broken fence in our estate was reported in January. Despite multiple follow-ups, phone calls, and providing photos, the issue was not addressed for several weeks.
At one point, I was informed that the repair had been completed when it had not, which was frustrating and misleading. This resulted in unnecessary time spent chasing updates.
The fence was eventually repaired at the end of March, nearly two months after it was first reported. While the issue is now resolved, the delay and lack of accurate communication made the overall experience very disappointing.

I don’t usually leave reviews, but I had to share how impressed I’ve been with FirstPort’s service.

After a really stressful period trying to get everything sorted for my house sale, Mo stepped in and completely turned things around. From the moment he picked up my case, he was proactive, responsive, and genuinely cared about getting it resolved. He kept me updated, chased things internally, and made sure nothing slipped through the cracks.

Thanks to Mo, what had been dragging on for weeks was finally sorted, and it made a huge difference during an already pressured time.

A real credit to FirstPort – thank you again, Mo!

Yvonne runs the place quietly and confidently. She is kind and thoughtful, we are lucky to have her.

I have had a highly disappointing experience. There are incorrect charges on my account, and attempts to resolve the issue have been unsuccessful. The charges in question actually relate to a time period when first port took over from previous factor.

Despite being advised that a manager would respond within the stated service level timeframes, I have not received any follow-up. Multiple emails have gone unanswered for weeks, even though call handlers repeatedly assured me that the matter would be escalated.

What is most concerning is that, while awaiting a response to my queries, I have received communications threatening legal action. This is entirely inappropriate given that my concerns remain unresolved and have not been addressed. Even had the cheek to state they would be adding an addition charge to our balance for administration... Laughable.

Overall, the lack of communication, failure to meet response commitments, and escalation to threats without engagement are shocking.

Constant mistakes and no apology or compensation.

Avoid.

Hi, I spoke to Courtney and she was incredibly attentive and listened really carefully and responded well- she contacted me on one or two occasions to keep me up to speed with any progress that was being made- I was really, really impressed- she had a very very lovely personality and was very professional at the same time

Yvonne is always very helpful and full of information. She will always offer assistance

Ayshea is always willing to help me and my neighbours and regularly goes the extra mile for us. We couldn’t ask for a better house manager! She makes herself available for us all and is a real asset to us.

Firstport just focus on payments while the level of service doesn’t seem to reflect that.

re FIIRSTPORTREMOVAL OF laundry Rotas
In an uninvited phonecall from a Private Number the Property Manage gave me his assurance that existing Rotas would remain unchanged on 6 April until put to the vote in a properly convened Homeowners meeting with agenda and increased costs of electricity disclosed
When I had received no such written Notice I called FP on-site office of Relief DM to get dates so I could arrange help for my attendance. Relief Manager said next time Property Manager is scheduled to visit is 24th April for routine Property Manager checks of systems
she is behaving as though new Rota Slots are in place so there is total confusion here.
PLEASE confirm times of promised Homeowners meeting and Agenda soonest.
The relief DM has been called to help other sites leaving us with no care today let alone the 24 hour enhanced care required for legal
installation of LD1 smoke alarm which FP has illegally installed without due Section 20 consultation and for which we cannot be charged more than £250 per unit for £100000 of costs to the Freeholder
I look forward to your prompt response
Susan Reed BA Hons FRSA
10 Viscount Court BH5 1AF

Call Mohammed from the Torquay Phone team, very happy to have spoken to him. Helpful and patient.

. This warden controlled facility is excellent.
Kerry at homedene house combines being kind & caring with professional approach. I’m so happy we choose homedene house for a safe place for my mother to live

Service charge doubled from £2500 to £5000 with worse service. Getting ripped off "legally".. They increase their management charge by higher than inflation rate. After all this Credit Control wants £5000 in one payment.

Terrible company, fraudsters, all their statements are all cooked by dodgy accountants.

They keep changing employees because obviously who wants to work for this horrible company?

Only the government can stop them.

Chris is always helpful and willing to put himself out for the good of the residents