Alana Tate is awesome! She was knowledgeable, efficient and advised me on updating my account of 47 years to make it a lot more efficient. I am so happy now to have overdraft protection which she high... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ray at the Cornell branch was very helpful in letting me know what I could do when I was inquiring about loan options. He explained the interest rates and payment plan options well and led me in the r... See more
Company replied
Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more
Company replied
We called in needing help and assuming it would be just another stressful and frustrating call to a corporate office. However, Jose answered and walked us through the steps of how to resolve it. He w... See more
Company replied
Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Cornell Road
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
5860 Northeast Cornell Road, 97124, Hillsboro, OR, United States
- +1 855-855-8805
4.9
Excellent
187 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional customer support.
Speaking with Michael, I felt like a true VIP. He answered any request and questions I had, providing options and suggestions. Very professional.
January 6, 2026
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Amazing customer service
Erin was AMAZING! Great help! Amazing service and I will always be reaching out to him when I have questions or concerns. Cannot express how satisfied I am with the customer service.
December 31, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
I've been with First Tech for over 30…
I've been with First Tech for over 30 years, just recently retired and was needing professional advise on how to consolidate all my accounts. I met with Hashim told him what I needed, he immediately had me meet with Jason who then setup an appt for me to meet with Chad. I was so impressed and grateful for how professional, knowledgeable and friendly all of them are. Thank you and I appreciate you. Wishing everyone a wonderful New Year 2026!
December 17, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Chai was a great representative and I…
Chai was a great representative and I could feel comfortable talking to him
December 19, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Excellent customer service
First of all, I am a senior citizen. I am the authorized representative on an account for my disabled son who continues to talk in the background and doesn’t let me concentrate on the topic I called regarding his account. She was amazing, kind, patient with us both. You hired an excellent representative.
December 15, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Great Bank!
Queenie was very helpful and friendly. Answered my questions, very Happy with my experience at First Tech today.
December 11, 2025
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Hashim Hunaidi for excellent customer…
Hashim Hunaidi for excellent customer service @ First tech.
December 11, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Hashim Hunaidi and Michelle Rice were…
Hashim Hunaidi and Michelle Rice were fantastic in helping me with a potential fraud alert to my debit account. I cant thank them enough for the prompt and very proffesional help in solving this issue.
December 11, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Response to banking inquiry
The credit union customer representative was immediately available and professional, able to discuss my banking needs. With the information, I was able to make a critical banking/investment decision by hearing the bank could handle my request. The bank is one of the largest credit unions in the US and has offices across the US. They are forward thinkers
November 28, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Hashim and Queenie are amazing!
Both Hashim and Queenie provided excellent service! They patiently answered all of our questions, and took care of everything on the same visit. We were very happy and would recommend them to anyone.
November 19, 2025
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Excellent Customer service!
Customer service by Queenie and Hashim were excellent! They were knowledgeable, friendly and looked out for our best interest! The whole experience was very great! Looking forward to working with them in the future.
November 19, 2025
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Karen did a great job
November 18, 2025
Unprompted review
Reply from First Tech - Cornell Road
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
First Tech Federal Credit Union outstanding experience
I recently had the pleasure of interacting with Chris Ray, a representative from First Tech Federal Credit Union, and I can confidently say it was an outstanding experience. He was incredibly knowledgeable and took the time to understand my needs, offering tailored recommendations that were spot on.
His communication was clear, and he didn’t mind explaining concepts to me multiple times until I completely understood them. I appreciated his willingness to go the extra mile to ensure I was satisfied with my financial decisions. I left the interaction feeling valued and secure about my investment.
If you are in need of financial guidance, I highly recommend contacting Chris.
November 3, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Response to questions was easy to…
Response to questions was easy to understand. Explained alternatives. Good follow through on requested changes.
November 12, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Teshia Nelson from First Tech Credit…
Teshia Nelson from First Tech Credit Union in Hillsboro, Oregon, went above and beyond to ensure my checking and savings accounts were set up for maximum financial benefit. Her clear communication, attention to detail, and genuine care for her clients made the entire process seamless. I'm incredibly grateful for her help and would wholeheartedly recommend her to others!
November 6, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Ms Phu's excellent service.
Ms. Phu was very helpful in resolving all the problems I had with the banking fraud incident I had last week. She also set up a new account to transfer my old account to the new one and was able to get into my online banking once everything was cleared a processed. I was very impressed with the service I got.
November 5, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Great service
My premier banking rep (Hashim) is great - knowledgeable and always efficiently gets things completed.
November 3, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Velle is amazing person that support…
Velle is amazing person that support all of my family today getting auto loan and 1% discount. And credit card for my parents with no international transaction fee:)
October 23, 2025
Unprompted review
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Reply from First Tech - Cornell Road
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.