First Tech - Cornell Road Reviews 187

TrustScore 5 out of 5

4.9

5860 Northeast Cornell Road, 97124 Hillsboro, OR, US


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Rated 5 out of 5 stars

Alana Tate is awesome! She was knowledgeable, efficient and advised me on updating my account of 47 years to make it a lot more efficient. I am so happy now to have overdraft protection which she high... See more

Company replied

Rated 5 out of 5 stars

Ray at the Cornell branch was very helpful in letting me know what I could do when I was inquiring about loan options. He explained the interest rates and payment plan options well and led me in the r... See more

Company replied

Rated 5 out of 5 stars

Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more

Company replied

Rated 5 out of 5 stars

We called in needing help and assuming it would be just another stressful and frustrating call to a corporate office. However, Jose answered and walked us through the steps of how to resolve it. He w... See more

Company replied


Company details

  1. Federal Credit Union
  2. Car Finance and Loan Company
  3. Credit Union
  4. Financial Institution
  5. Financial Planner
  6. Mortgage Lender

About First Tech - Cornell Road

Written by the company

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Not-for-profit, member-owned, and committed to your financial wellbeing.

First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.

Why choose First Tech?

  • One of the largest credit unions in the country
  • Money.com’s Best Credit Unions for three years running (2022-2024)
  • 2022 American Banker Best Customer Experience (4th in the nation)
  • A CNN Best Home Improvement Loan pick for fast funding (February 2024)
  • Best Health Savings Accounts by Forbes (February 2024)
  • Best Small Personal Loans for fast funding by CNN (February 2024)
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Convenience

Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.

Innovation

First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.

Advocacy

As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.

Service

Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.

Security

First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.

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About us
Community commitment
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Contact info

  • 5860 Northeast Cornell Road, 97124, Hillsboro, OR, United States

  • +1 855-855-8805

4.9

Excellent

TrustScore 5 out of 5

187 reviews

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Rated 5 out of 5 stars

I called the 1-800 number for First…

I called the 1-800 number for First Tech and got a real person within seconds. The support person walked through my question very efficiently and we got to the bottom of my issue after some going back and forth. I am a Guardian and was unable to login using my own login. Then when we solved my issue, she made a suggestion on my account to get me a higher interest rate by changing my checking accounts to First Rewards Checking. Great interaction. I was very pleased and was able to get on with my day. Thank you First Tech! ~ Heather B.

October 14, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Velle Galutera was very helpful with…

Velle Galutera was very helpful with giving information about my inquiry on car loan.

October 9, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Queenie was a great help through the…

Queenie was a great help through the process of getting my first credit card. I really appreciate all her inside into everything.

September 22, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Marie Hensley

Marie Hensley provided excellent customer service. She was extremely knowledgeable of the credit unions products and my questions were answered honestly.

October 7, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with - everything in one place.

October 7, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

New application for CC

Chris was extremely professional and helpful. Thank you very much again for your time and help.

October 6, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Excellent experience with Hashim

Hashim helped us transfer our accounts; the experience was smooth and hassle free. He was friendly, knowledgeable, and efficient. Excellent experience all around.

October 3, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Mike did a great job of answering our…

Mike did a great job of answering our questions in a clear and concise manner. In addition he caught some things with our accounts that was extremely important to funds management in case of incapacitation. We really appreciated his thoroughness and time spent in resolving our issues.

October 2, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Great Banker

Janel went above and beyond to helps us get all of our accounts organized and cleaned up, even before taking care of what we came in for. She was a good at communication, organized, Friendly, and knew what she was doing. She helps us pick the correct route in our accounts.

September 30, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 1 out of 5 stars

If you’re not going to have the drive…

If you’re not going to have the drive through teller as an option have more tellers at the front. There were only two tellers working l. There was one person in a room doing nothing and another helping someone and the person that welcomes people helping someone and the manager not helping anyone. The line is now out the door. There is no sense of urgency to help members.

Rachel the person who helped me said come on over not I can help you now . She did thank me for waiting. But you need more help for simple transactions that cannot be completed by atms

September 30, 2025
Unprompted review
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Reply from First Tech - Cornell Road

We’re sorry to hear about your experience, but the feedback is appreciated Katrina. Your comments will be shared with leadership and we'll review your concerns and follow up with you. Thank you!

Rated 5 out of 5 stars

Excellent service

Excellent service. Both questions answered and situation taken care of

September 29, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Divya helped me to replace accounts and…

Divya helped me to replace my accounts after a Scammer nearly tricked me into giving HIM access to my accounts that contained nearly $25,000 to buy a new car. Her kind and patient help in closing my compromised accounts and opening new accounts was a huge relief. Well, well done.

September 28, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Mike was invaluable and patient

Mike was invaluable and patient. I accomplished more than what I had called in for.

September 25, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 5 out of 5 stars

Good service

Easy to work with

September 24, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Investment help

Queenie was very helpful with a variety of ba king needs. She discussed options and helped us pick the best ones for our goals. Very professional and personal at the same time!

September 19, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Lydia was so kind and helpful

September 17, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

They pay attention

All of the folks at First Tech were great as they helped me set up a CD ladder. At first, I didn't think we would be able to do it, as I had specific requirements that didn't fit with the current First Tech offerings. Leah, a First Tech financial services rep, listened to my needs and agreed that the products I was looking at didn't quite meet my requirements, but asked if she could look into it and get back to me. Leah brought Christopher Ray into the discussion, who, in no time flat, listened to the problem, identified a solution that exactly met my needs, and completed the necessary paperwork. No muss or fuss, and no upsell, just great service.

September 10, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

Đivya best banker

I’m a premier member and I like services but today I sat with Divya she was mind blowing she helped to do ladder certificate which was really best and one of the most knowledgeable banker

September 9, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 5 out of 5 stars

My appointments have been outstanding…

My appointments have been outstanding with my visits with Velle Galutera!
Her happy demeanor at each visit is contagious. She goes out of her way to be helpful at each & every visit!
Glad to still be a First Tech client because of people like her!
Nancy Bentley

September 8, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Thank you for your fantastic review! We're thrilled to hear that you had an enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!

Rated 4 out of 5 stars

RMD Scheduling and follow through

After 5 years and through COVID, my RMD was finally taken out on time. I did have to ask for some additional information, but hopefully this will be the last year I need to ask about it until I need to change my withholdings! Started in 2019 with my first RMD and went fine. Then COVID hit and unbeknownst to me, no RMDs were taken during 2020. Next 4 years were issues.

September 3, 2025
Unprompted review
First Tech - Cornell Road logo

Reply from First Tech - Cornell Road

Trudy, we wish your experience could have been better and appreciate you taking the time to share it. If you email socialreviews@firsttechfed.com with your contact info and a summary of the issue, we can review and follow up with you about your specific experience. Thank you!

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