Third time using this company, all staff are helpful, efficient, not push or sales-y at all make you feel really comfortable and always get the best price. Great delivery, easy to book in collections... See more
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Review summary
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Reviews shaping this summary
Exceptional seamless service from start to finish. The staff were so helpful answering any questions or concerns put to them. The processes were straight forward and we received our new car within... See more
I had Nick (Tynan) looking after me. He was excellent from start to finish ensuring I was kept in the loop at every stage and making sure everything went smoothly. Even following hold ups in the p... See more
I, like many car owners, get very frustrated with dealerships as they are staffed by inexperienced and selfish salespeople who don’t listen to what customers want! So when I made my enquiry wit... See more
Company details
About First Vehicle Leasing
Written by the company
With over 20 years experience - whether it's for business or personal use, we will tailor a low cost and flexible car leasing package that is just right for you and your budget!
We've made a cheap car lease easy and accessible to everyone, visit our web site and see for yourself just how competitive we are.
Our budget-based search facility makes hunting down the most competitive lease deals simply child's play - just select your budget price-range and there you have it - you won't find a better price anywhere! And you can get a direct price by using our instant quotation facility - nothing could be simpler.
Best UK Car Leasing Deals for Personal and Business contracts
Written by the company
- Promise 1: The best deal.
- A great deal. We negotiate with manufacturers and dealers daily to secure vehicles at prices others simply can't match. Try us.
- Promise 2: The best service.
- We know cars, and we have a large team of experts at the end of the phone ready to help you, with an average of over ten years of experience.
- Promise 3: No sales pressure.
- We recognise that an enquiry is just that. It is not an invitation to harass you with phone calls or 'buy now' emails. We don't need to push people into doing business with us. We have been in business since 1999 because we respect our customers' privacy.
Contact info
Enterprise House, Drumpellier Business Park, Glasgow Road, ML5 1EL, Coatbridge, United Kingdom
- 0800 298 2030
- crm@fvl.co.uk
- www.firstvehicleleasing.co.uk
4.7
Excellent
820 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 24 hours
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I found the customer service was really good
I found the customer service was really good and any of the questions that were asked were given straight away or they were investigated and came back promptly.
February 20, 2026
Difficulty pricing car.
Received 3 quotes from the company, each time they weren't able to honour the quote they had sent me . Eventually did order a car but then had issues getting the lease agreement. Representatives weren't able to assist.
January 9, 2026
Reply from First Vehicle Leasing
Hi Mark
I'm really sorry you did not have a good experience with us. I'd be really interested to get some more detailed feedback on what went wrong with your order so I can look into it and try to fix anything that we're not doing well enough.
Could you drop me a line at crm@fvl.co.uk and we can arrange a call to discuss?
Duncan
Karl Shakespear top man....
I feel fortunate to have dealt with Karl Shakespear. Although I’ve decided to see out the remainder of my PCP agreement on this occasion, I will definitely be returning in the future. He was both hands on and, without doubt, one of the best salespeople I’ve dealt with. Open and transparent from the start, and provided all the right information to help me make an informed decision.
Karl was approachable, easy to speak to, and extremely knowledgeable about the process from beginning to end. His professionalism and guidance made the experience straightforward and positive throughout.
February 17, 2026
Unprompted review
Wonderful customer services
Wonderful customer services, someone always available to help! Jack specifically really helpful. Our second lease with this company would defo reccommend!
February 12, 2026
Unprompted review
Happy first time car leaser
I'm a first time car leaser and FVL made the process really straightforward for me. Reece Barratt handled my offer and couldn't have been more helpful. The website and online contract arrangement all worked really well. Would recommend FVL.
February 5, 2026
Brilliant service
From starts to finish everything was smooth. Spoke to various people but Reece was first point of contact at sale stage. Every single person was polite and friendly. Gave me regular updates and they just took over. I plan to use them again once my current vehicles term ends simply because of the great service and easy process.
February 11, 2026
Excellent service
I have been kept fully informed during the whole of the ordering process. The team have always been available to answer all my queries and have responded with answers promptly. My van was delivered on time on the day arranged and I was notified of the time. The delivery driver was very polite and friendly. Everyone has been really helpful and the emails received have been very useful. They fully explain everything regarding the lease and the portal to log onto is simple and straight forward to use. It has been a pleasure, thank you
February 8, 2026
Professional helpful service
I found FVL through a search on leasing.com when shopping for a car lease. I've never leased a car before but FVL made the process straightforward. Reece Barratt dealt with my arrangement and couldn't have been more helpful. I was pleased with the VFM provided too. Would use them again.
February 3, 2026
Unprompted review
Great service
From start to finish communication and commitment to my requirements was excellent. Thank you Peter Sherry.
February 4, 2026
Excellent company
Excellent company. We dealt with Chris Peart for our Polestar 4, and the process was a breeze. Could not recommend them more for a hassle-free and delightful experience.
January 31, 2026
First time but not the last time
This was my first experience in using FVL. I used them because firstly the general overall reviews were positive and the pricing was very competitive. Georgina was a delight to work with - she was always open and honest in her communication with me. Unfortunately I missed out on the first car, due to the dealer not providing the spec anymore but in the end I ended up with a much better Spec Hyundai at a similar price. The process was easy and clear to follow. I would use FVL again - and if you do ask for Georgina !
February 1, 2026
Truly professional and personalised service!
From start to finish when we collected the car, these guys are just so good. Great and timely communications, and a real personalised service, I couldn't recommend them highly enough!
January 30, 2026
Everything!!!!
January 24, 2026
Great service from start to finish
Great service from start to finish, car turned up before the indicated date and was delivered to my door without any fuss.
December 27, 2025
Unprompted review
Awful
Awful. Customer service and general management of lease was awful. Mislead and had to chase constantly for an update. I was mislead to believe car would arrive within desired time frame to hear 4 weeks after this date they didnt know where the car was, contrary to initial information they gave me. I ended up cancelling lease and went with a different company that was amazing and complete opposite!
I would not recommend. Caused a lot of hassle, stress and loss in wages.
January 10, 2026
Unprompted review
Reply from First Vehicle Leasing
Hi Rachael
I'm really sorry you had a bad experience with us. I can see that we were badly let down by our supplier who initially told us the car was in stock, then that it would arrive before the end of December, then could not give us any information at one point. Despite the fact we were passing on this information to you as we got it, I completely understand how how frustrating and annoying this must have been.
I apologise things did not go as they should and we are reviewing our relationship with this supplier given how they let us down in this instance.
Should you want to discuss this further, please get in touch - crm@fvl.co.uk
Duncan
Great Company
Great service from beginning to end Leeanne was really helpful i would definitely recommend this company
January 18, 2026
Excellent service and value for money
Great communication and speed of service throughout the whole process.
This is my first lease vehicle and was given very concise and easy to follow guidance for the each step.
January 14, 2026
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