Fischer  Reviews 

7,725
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their efficiency and tidiness during installations. Many people appreciate the excellent customer service, noting helpful explanations and clear communication throughout the process. The products themselves are frequently described as high quality, effective, and contributing to energy savings, providing elegant and efficient heating solutions. However, some customers also noted issues with the installation process, including instances of problematic fitting, units burning out, or initial surveys being incorrect. A few other people also felt that communication and follow-up could be improved, citing difficulties in reaching the company, delayed responses, or challenges in getting warranty repairs addressed promptly.

What people talk about most

Service

Customers had positive experiences with service, often praising the professionalism, friendliness, and... See more

Staff

Consumers generally report positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Clients share positive opinions on product, with many expressing delight and satisfaction with their... See more

Quality

People report positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding response rates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have Fischer classic heaters throughout my property. The sales team and fitters are always friendly and quick, come on time and tidy up after themselves. The system, which I put in to replace oil-f... See more

Company replied

Rated 4 out of 5 stars

Installers professional, quick, neat and tidy. Radiators good in looks and quality. Explained usage as well as handing over the necessary booklets. Excellent customer service from telephone c... See more

Company replied

Rated 5 out of 5 stars

We had a aquafficient 6 water heater fitted one week ago ,so far very pleased with the unit .Dan and his mate from Leicester did a fantastic job the plumbing work is a work of art, they worked very h... See more

Company replied

Rated 5 out of 5 stars

Fischer didn’t try to sell me their most expensive product but rather the radiator that best suited my heating needs. Installation went smoothly and the installers were very helpful.

Company replied


Company details

  1. Boiler and Heating Service

Written by the company

Fischer has been manufacturing and supplying electric heating solutions for over 75 years and has installed thousands of electric heating systems in UK homes. We offer a full range of highly efficient electric space and water heating solutions including HeatCore radiators, air source heat pumps, electric boilers, and electric water heating. Did you know that 75% of Fischer customers would recommend us to their friends and family? If you are looking to replace your heating systems with a sustainable alternative, please do get in touch for a chat, or order your free catalogue to browse our products. The Future is Electric, The Future is Fischer.

Why Choose Fischer?

Written by the company

A Lifetime of Service
With Fischer, our excellent customer service does not end at the sale. Our heating products will be with you for many years, and we promise that we will be too.
Guaranteed Warmth and Comfort
We utilise 75 years of German Engineered Quality to provide the best electric heating systems for our customers. Our knowledge and experience means we can guarantee comfort and warmth and we're proud to have installed thousands of heating systems throughout the UK.
Recommended By Customers
Did you know that 75% of Fischer customers would recommend us to family and friends and 80% of customers say their home is better heated with Fischer electric radiators? Results from a recent customer satisfaction survey undertaken in 2021. (Out of 560 responses).

10 Year Manufactures Warranty!

For Complete Peace of Mind

For Complete Peace of Mind
All our electric heaters are supplied with a complete 10 year manufacturers warranty.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(7,725)

561 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Professional Experience. From the sales and contract staff to…

From the sales and contract staff to the engineers who attended site a friendly and professional service.

May 27, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mr Flint,

Thank you for the review and the great feedback regarding your install with us here at Fischer and if you need anything, please feel free to make contact with us and we will gladly help you.

Thank you

Team Fischer

Rated 5 out of 5 stars

Great customer service

Great customer service , Danny rang me back after a mix up with my mobile no and was very helpful in explaining a question I had .

May 28, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Terence,

Thank you for the review regarding the customer service you received from us.

It was a pleasure to help you and if you need anything in the future, please make contact with us

Thank you

Danny Brewin

Rated 5 out of 5 stars

Men who installed the boiler polite…

Men who installed the boiler polite helpful explained how it operates when it was installed

May 28, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mr Bell,


Thank you so much for the review regarding the service that you received from our installers.

Have a great day!

Team Fischer

Rated 5 out of 5 stars

The fitter arrived early was pleasant…

The fitter arrived early was pleasant and polite, got on with the job , could tell he was experienced and knew what he was doing. Cleaned up when finished, explained how it operates.

May 27, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mr Barlow,

Thank you for the review regarding you installtion that you had with us here at Fischer, and please feel free to call if you need any help in the future.

Thank you

Team Fischer

Rated 5 out of 5 stars

Very satisfied

Despite problems the work was carried out to a high standard, everything explained and left clean and tidy.

May 26, 2026
Unprompted review
Fischer  logo

Reply from Fischer

We’re so happy to hear that you have received a great experience from us. Your review has made our day! Our whole team works hard to ensure that we deliver exceptional service time and again.
Thank you for your review, and we hope to serve you again soon.
Yours sincerely
Team Fischer

Rated 5 out of 5 stars

Just a good all round service.

May 22, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mr Cowpland,

Thank you so much for the review and we are glad that you was happy with our service during your installation with us.

Have a great day!

Thank you

Team Fischer

Rated 4 out of 5 stars

On the whole i was satisfied

On the whole i was satisfied with Fischer heat.
I had 2 heater and water heat heater installed which was done in a professional way leaving the site clean and tidy.
I was not informed why the recommended products was best for me. I think that the products are expensive comprepared with local companies .

May 22, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Nicky,

Thank you for the review regarding the efficient and friendly service that you have received from us here at Fischer.

Have a great day!

Team Fischer

Rated 5 out of 5 stars

Amazing product

Amazing product, fantastic team, very happy all round. Provides hot water just when you want it rather than storing in a cylinder and going to waste. Very efficient, no loss of flow, you just pay for what you use. Costs a bit more but definitely worth it. Also fits neatly in the little cupboard under the stairs so a great space saver. Sales team, installers and after sales service from Danny all great, explained everything and very helpful all round.

May 27, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning,

Thank you for posting the review and the feedback regarding you installation and aftercare.

It was a pleasure to assist you and if you need anything in the future, please make contact with me, and I will gladly help you.

Thank you

Danny Brewin

Rated 5 out of 5 stars

Ficsher from start to completion of…

Ficsher from start to completion of installation was superb
Straight forward with no nonsense
Professional service and quality products

Would recommend

Not cheap but quality costs a bit more

Free visit with no hard sell

May 26, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mr Thomson,

Thank you for the review, and we are glad that you are happy with all aspects of your journey with us here at Fischer.

Please feel free to make contact if you need anything.

Thank you

Team Fischer

Rated 5 out of 5 stars

Quick efficient polite salesman and i…

Quick efficient polite salesman and i stalkers. Heating system much better than our old storage heaters

May 11, 2026
Unprompted review
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Reply from Fischer

Good morning Jean,

Thank you so much for the review and please feel free to contact us if you ever need any assistance.


Thank you

Team Fischer

Rated 5 out of 5 stars

Excellent service couldn’t fault

Excellent service couldn’t fault

May 15, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mrs Maddock,

Thank you for taking the time to post a review regarding the excellent service that you received from us.

Please feel free to make contact if you need any assistance and we will gladly help you.

Thank you

Team Fischer

Rated 5 out of 5 stars

every body was so helpful and very…

every body was so helpful and very knowledgeable and the product backs them up

May 20, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Stephen,


Thank you so much for the review regarding the service that you received from us.

Have a great day!

Team Fischer

Rated 5 out of 5 stars

I have recently had room heaters…

I have recently had room heaters installed by Fisher. The removal of water radiators and insulation of the electric heaters was carried out efficiently and neatly. The heaters are excellent, warming rooms to desired temperatures and readily programmable.

May 15, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning, Cav,

Thank you so much for the lovely review regarding your recent installation with us.

Please feel free to contact us if you have any questions

Have a great day!

Team Fischer

Rated 5 out of 5 stars

Fitting of water heater and rads to whole housr

Knowledgable and experienced craftsmen who were very helpful in terms of guidance and whose work was very good and methodical in approach. They also cleaned up after themselves to a very a high standard

May 19, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon,

Thank you for the review and the great feedback regarding your install with us here at Fischer and if you need anything, please feel free to make contact with us and we will gladly help you.

Thank you

Team Fischer

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The installers did a first class job, professionally and with care and attention, the system was then explained to me on completion.

May 18, 2026
Unprompted review
Fischer  logo

Reply from Fischer

We’re so happy to hear that you have received a great experience from us. Your review has made our day! Our whole team works hard to ensure that we deliver exceptional service time and again.
Thank you for your review, and we hope to serve you again soon.
Yours sincerely
Team Fischer

Rated 5 out of 5 stars

Professional and all you can ask for

The start was not up to what I expected, but they stepped up and sorted out the initial problems and were so very helpful

May 12, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mr Lohman,

Thank you for the review and feedback, and please feel free to make contact if you need anything in the future.

Have a great day!

Team Fischer

Rated 1 out of 5 stars

Where do I start

Where do I start; didn't turn up on the agreed date (holiday taken to cover them coming), didn't contact us to say they weren't coming, we had to chase them. Came the next day, installers attitude was very "can't be bothered", no communication between the person who sold me the heaters and the installer, as the installer had no idea heaters were to be removed. Installer fitted one of the units in the wrong place, again due to lack of communication when told, he removed and replaced but did not make good the wall he'd incorrectly added fittings to.
I sent an email regarding this and to date I've had no reply. (5 days so far)
For the amount of money I paid - over £5k I'd suggest to anyone, shop around. They are currently not worth the cash.

May 13, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mr Boswell,


Thank you for taking my call earlier and for the feedback that you provided.

I'm sorry to hear that you experienced issues on the day of your installation, and I offered to make things right and resolve the issues that you have.

Unfortunatly this was politely declined, and if you need any help in the future, please make contact and let me know. Please feel free to call 02081453545 option 5, and ask for me.

Thank you

Danny Brewin

Customer Relations Manager

Rated 5 out of 5 stars

Heated Towel Rail.

Although the two chaps came later in the afternoon than I expected the actual installation didn't take as long as I expected it to. It is a little deeper than I expected and held onto the wall with hooks, again something I wasn't expecting but the towel rail works and the control simple to use so overall I am happy but the real test will come in the winter.

May 18, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mrs Lopez-Rubio,

Thank you for the review and the feedback, and please feel free to contact us in the winter if you need any assistance.

Thank you

Team Fischer

Rated 5 out of 5 stars

Great from start to finish very tidy no…

Great from start to finish very tidy no cleaning up

May 6, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good morning Mr Bruty,

Thank you for the review, and we are glad that you are happy with the install. Please feel free to contact us if you need any help or have any general questions.

Thank you

Team Fischer

Rated 5 out of 5 stars

Excellent efficient service

May 14, 2026
Unprompted review
Fischer  logo

Reply from Fischer

Good afternoon Mr stavert,

Thank you so much for the review and we are glad that you were happy with the installation you have with us here at Fischer.

Have a great Day!

Team Fischer

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