First time calling the customer service line I was on hold for 1.5 hours then there was a message stating the department I was on hold for was closed for the day and to try back the next day. The seco... See more
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TALKED TO SALESMAN RASHIDI PRINGLE ON 4-30-26 ABOUT MERCHANT SERVICES AND THE COST OF THE PLAN THAT I WOULD NEED; ONE BEING THAT I COULD USE THE FLEX 4 DEVICE THAT I ALREADY OWNED, ANOTHER BEING ONLIN... See more
We asked in December 2019 to cancel paper statements and not charge us a monthly fee. We have called and checked multiple times over this period. Now, almost 4 years on, the case is not resolved - the... See more
Company replied
POS system is amazing with tools both for reporting and efficiency of service. HOWEVER..... upon requesting to change legal entity of our systems ( mentioned to our sales rep this would need to h... See more
Company replied
Company details
Written by the company
Clover is a unified payment and POS solution provider backed by Fiserv. Clover offers everything from pure acquiring through to custom designed hardware to create a frictionless experience for businesses and their customers across all channels, be they mobile wallets to online transactions and phone-based orders. Clover’s open commerce platform is designed to integrate with legacy systems and existing workflow, which is why so many businesses globally have put Clover at the heart of their business.
Contact info
United Kingdom
- www.fiserv.com
2.0
Poor
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is of the highest…
The customer service is of the highest standard I have experienced. Derek (Philbin) Senior Business Consultant has always responded quickly, to and messages or enquiries I have made and always brought them to a satisfactory conclusion. Even responding to my SOS messages on a Sunday, when working at an event. Can't fail them. Very happy
August 4, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Mark,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Derek.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Maria has been brilliant throughout…
Maria has been brilliant throughout this whole process : she arranged excellent deals and kept me informed throughout. Such a lovely lady too !
August 1, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Caroline,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Maria.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
We had our local rep Mike over to help…
We had our local rep Mike over to help set up card machines for two of our sites, we have never had a more helpful and reliable service! Mike is always more than happy to help and no problem too small, he made the change over process really smooth and easy for us! Thankyou from all of us here at Myldan!
August 4, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Phoebe,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mike.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great company cheap rates great machine…
Great company cheap rates great machine and Robbie is always there to help
August 3, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello DRMR Health Fitness Lifestyle,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Robbie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Gavin has set up past business for me &…
Gavin has set up past business for me & I have always had a very good experience with him. Always at the other end of the phone & honestly couldn't be more helpful
August 3, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Aimee,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Gavin.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Colin comes to the rescue
Colin was initially patient with us and then delivered an excellent deal, service and product. We are very pleased with the savings we have made, we are a Social Club, but more so, we are pleased with the new Till, it has solved so many problems for us.
July 26, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Andy,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Colin.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Very good service
Very good service , Lewis was prompt and very clear on the service he provided!
Highly recommend !
July 28, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Luke,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Lewis.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Charlotte was very helpful
Charlotte was very helpful, It was the first time I needed a card machine, she made it very easy to do, very easy to understand and done all the work for me, she made sure I was up and running, not just a case of sell you it then avoid contact. Customer service was fantastic, thank you again Charlotte
June 1, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello David,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Charlotte.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great service
Great service, whenever something happens they are always quick to answer the phones & even the sales rep helps you with software issues.
July 1, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello EGZXN,
Thank you for leaving a 5 Star review, it is really appreciated.
Thank you for choosing Clover UK.
Great customer service
Was a really easy and great experience setting up our account.
Mr Parker helps us from start to finish and made our set up pain free
Great customer experience and fantastic customer service
July 27, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Julia,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mr Parker.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Excellent Service
Very smooth transition from previous supplier, very efficient. Mike Prince has offered an exceptional service and always quick to assist with queries.
July 5, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Shirley Golf Club,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Mike.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great machine low prices and Robbie’s…
Great machine low prices and Robbie’s always on hand to help
July 20, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Rohan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Robbie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
I am currently using their card machine…
I am currently using their card machine in my salon, super quick and easy to use! Julie was amazing at going over the details customer service was excellent. Highly recommend
July 19, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Gemma,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Julie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Neil provided an amazing service
Neil provided an amazing service. Once again simplifying the processes. Totally 5 star and highly recommend
June 29, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Susan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Neil.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great experience with Jamie
Great experience with Jamie
Great experience with Jamie! He knows he’s stuff! no pressure and he explained the process very clearly. Highly recommend.
June 5, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Ryan,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Jamie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Exceptional service from David
Exceptional service from David. I arranged a visit to see if I could save on my card charges. David went through all the information explaining everything in detail, he worked out he could save me 50% on average on my bills. I was very happy with everything and signed up. David arranged to come back in person himself to set up the new machine with me and my staff. This was extremely helpful, and a huge benefit. Great service
June 28, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Shelly,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto David.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Great experience all round with Jamie
Great experience all round with Jamie! He really knows he’s stuff! There was no pressure and he explained the process very clearly. Highly recommend.
April 14, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Craig,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Jamie.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Had a terrible experience I would never…
Had a terrible experience I would never recommend to anyone use it they never solve my problems since I complain many times all they do just ignore
June 16, 2023
Unprompted review
Reply from Fiserv in EMEA
Hi Sanjeev,
We're sorry to read your review and hear that you have had issues. We try to ensure the best level of service to all our clients and can only apologise that you have not received this from us.
This has been escalated to the relevant department who will be in contact as soon as possible.
The Clover UK Team
I have to that steve is absolutely…
I have to that steve is absolutely brilliant, he is so helpful and helpd me with any tech issues immediately. If i could give more stars then I would happily.
Kelly
June 12, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Kelly,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Steve.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
Good customer service
I would like to thank Adam Clayton for assisting us in getting the card machine and providing answer to our queries. Adam was very helpful. I am happy with the service.
May 12, 2023
Unprompted review
Reply from Fiserv in EMEA
Hello Deepak,
Thank you for leaving feedback on our page, we really appreciate it.
It's great to hear about your experience and we will make sure to pass this onto Adam.
Please do not hesitate to get in touch if you have any further queries.
Thank you for choosing Clover UK
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