We had already taken delivery of a sofa and arm chair during September 25/February 26. Both times helped by Neil Thomas. So when it came to ordering a corner sofa for our lounge we headed straight... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic store with great selection and really helpful staff. It’s worth driving an hour away. Paul Nicola was especially knowledgeable, patient, and went well out of his way to ensure we found the p... See more
Company replied
Delivery of 3 and 2 sofas, which was on time and we were kept informed. Steve and Gary were outstanding, very professional, polite and friendly and most importantly respectful of our property. Cov... See more
Company replied
Fishpools is by far the best destination for furniture of all types. Two aspects combine to make the experience perfect. Firstly the size and range of products is amazing, secondly their knowledge... See more
Company replied
Company details
About Fishpools
Written by the company
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contact info
115 High Street, EN8 7AL, Waltham Cross, United Kingdom
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient
Very timely and efficient delivery and assembly of furniture by Fishpools. No complaints.
July 16, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your furniture was delivered and assembled in a timely and efficient manner. It’s great to know everything went smoothly and that you were happy with the service you received.
Thank you for choosing Fishpools. We hope you enjoy your new furniture for many years to come.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you received great service, your delivery arrived on time, and that our delivery team were friendly throughout. We’ll be sure to pass your kind comments on to the team, who will really appreciate them.
Thank you for choosing Fishpools, and we hope you enjoy your new furniture.
Kind regards,
Fishpools
1st class delivery could net have done…
1st class delivery could net have done more
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you received a first-class delivery experience and that our team couldn't have done more to help. We’ll be sure to pass your kind comments on to the delivery team, who will really appreciate your feedback.
We hope you enjoy your new furniture, and thank you for choosing Fishpools.
Kind regards,
Fishpools
Two grand guys came spot on the texted…
Two grand guys came spot on the texted delivery time.
Very polite and careful in the removal of the old furniture and the building of the new Parker Knoll suite.
Worked very hard in all this heat and it took them a good hour in total.
New suite looks great.
Thanks guys. Well done. Paul.
July 15, 2026
Unprompted review
Reply from Fishpools
Hi Paul,
Thank you for your wonderful feedback.
We’re delighted to hear that our delivery team arrived exactly at the time advised and provided such a polite and careful service. It’s great to know they took such care when removing your old furniture, assembling your new Parker Knoll suite, and worked so hard despite the heat.
We’re so pleased that you’re happy with your new suite and really appreciate you taking the time to recognise the team’s efforts.
Kind regards,
Fishpools
the delivery arrived at the time quoted…
the delivery arrived at the time quoted . both the delivery men were polite and professional and took away all of the packaging after ensuring that all the chairs were working properly. would recommend Fishpools 100%. highly satisfied with our experience.
July 15, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that your delivery arrived on time and that our delivery team provided such a polite and professional service. It’s great to know they took the time to ensure all of your chairs were working perfectly and cleared away all of the packaging before they left.
Thank you for recommending Fishpools. We’re thrilled that you were so satisfied with your experience, and we hope you enjoy your new chairs for many years to come.
Kind regards,
Fishpools
Professional and courteous
Both Paul and Desmond were very professional and well organised from the moment they arrived. I received a courtesy call beforehand confirming their expected arrival time, which was very helpful.
They replaced the glass carefully and efficiently, leaving the area spotless with no mess whatsoever. Despite the extremely hot weather, they remained friendly, courteous, and focused throughout the job. Before leaving, they made sure I was completely satisfied with the work and that everything had been completed to a high standard.
July 15, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that Paul and Desmond provided such a professional and well-organised service from start to finish. It’s great to know that the courtesy call was helpful, the glass replacement was carried out carefully and efficiently, and that they left everything spotless afterwards. We’re especially pleased that they maintained such a friendly and courteous approach despite the extremely hot weather.
We’ll be sure to pass your kind comments on to Paul and Desmond, who will be thrilled to hear how much you appreciated their hard work. Thank you for taking the time to share your experience.
Kind regards,
Fishpools
Fishpools for Quality Furniture and Excellent Customer Service
We always use Fishpools for our furniture. As a respected family company we trust them for quality products and excellent customer service. We recently visited Fishpools to find two new sofas, they have a huge range to choose from and we like to see and try the furniture rather than ordering online. We particularly liked the Parker Knoll sofas but had a few questions about the different styles. We were helped by David Short who was extremely knowledgeable and answered all our queries. David was very friendly and patient, he did not rush us at all but left us to make our own decision. He ordered fabric samples for us so that we could look at the designs and colours at home. David made the whole experience very enjoyable. We ordered two Parker Knoll sofas and they are being delivered next week. All our experiences with Fishpools have always been positive and seamless.
May 19, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you so much for your wonderful feedback and for your continued loyalty to Fishpools. It means a great deal to us that you trust us for quality furniture and excellent customer service.
We're delighted to hear that you enjoyed choosing your new Parker Knoll sofas and that David Short made the experience so enjoyable. We'll be sure to pass on your kind words to David – we're sure he'll be thrilled to hear that his knowledge, patience, and friendly approach helped you find the perfect sofas without ever feeling rushed.
We hope you love your new sofas when they arrive next week, and we look forward to welcoming you back to Fishpools again in the future.
Kind regards,
Fishpools
The delivery went very well
The delivery went very well, the delivery men were very professional friendly and cleared all the packaging. Definitely will use Fispools again.
July 15, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your delivery went so well and that our delivery team were professional, friendly, and took care of clearing away all of the packaging before they left. It’s great to know they made the experience as smooth and hassle-free as possible.
Thank you for your recommendation. We look forward to welcoming you back to Fishpools again in the future.
Kind regards,
Fishpools
Fantastic Job!
If there were more stars, I would definitely give it. Oh my God, the team were so amazing and friendly. No mess. No fuss. All installation neatly done. Thank you.
July 15, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you so much for your amazing feedback.
We’re absolutely thrilled to hear that you had such a fantastic experience with our delivery team. It's wonderful to know they were friendly, worked efficiently, left everything tidy, and completed the installation so neatly. Comments like yours mean a great deal to us, and we’ll be sure to pass them on to the team.
Thank you again for your kind words. We hope you enjoy your new furniture for many years to come.
Kind regards,
Fishpools
Took care to protect entrance and…floors
Took care to protect entrance and hallway and living room by putting protective mats down. Professional fitted the settees together .
July 15, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team took great care to protect your entrance, hallway and living room by laying protective mats before bringing in your furniture. It’s wonderful to know that they professionally assembled your sofas and provided such a positive delivery experience.
Kind regards,
Fishpools
Bad experience.
I have bought many items from this store but not anymore. My last purchase, £4500 sofa, was damaged on delivery. The delivery man did have the courtesy to tell me he had damaged the sofa which I am grateful for. Parts were then ordered to replace the broken part. Following two subsequent visits by the technician it was still not fixed and I am unable to use, as that’s what the technician told me. Whilst trying to arrange the third visit I mentioned a good will gesture, as I have had to take work leave for the previous visits, but this was shot down immediately. I was told quite rudely the company will never offer this, which surprised me considering previous reviews. So now I am left with an unusable headset and no communication from Fishpools.
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your recent experience.
We appreciate how frustrating it must be when an issue with your furniture has not yet been resolved. Please be assured that our Customer Services team is currently investigating the matter and reviewing the details of your case. They will be in touch with you as soon as possible with an update.
Thank you for your patience while we look into this for you.
Kind regards,
Fishpools
After 2 months of waiting still no delivery
After making an online order and waiting for more than 2 months, at the end i had to cancel it , customer services does not actually care, only 1 person on the phone, so prepare to wait 20-30 min at least. Despite 2 months of wait, at the end they were not sure how or when i would get my delivery. Customer services even did not try to find out nor make any effort to investigate. At the end i lost it and ask to cancel everything , order over 3k, x2 of the items were in stock, but again they were never delivered, most likely the aim was to have 1 delivery only. This is my first and last time dealing with this company, as i see no effort or appreciation in giving them business.
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your feedback. We’re sorry to hear that you chose to cancel your order and that you were disappointed with your experience.
Unfortunately, we experienced delays from one of our suppliers, which affected the availability of your complete order. We appreciate that this was frustrating. As advised in your email confirmation, your order was scheduled to be arranged for delivery from the 11th July. However, before delivery could be booked, you contacted us on the 14th of July requesting that the order be cancelled, and we processed this in line with your wishes.
We understand that delays are disappointing, and while we always aim to keep customers updated and deliver orders as quickly as possible, supplier lead times are occasionally outside of our control. We are sorry that, on this occasion, we were unable to meet your expectations.
Kind regards,
Fishpools
Very friendly and helpful
Very friendly and helpful. Nice early delivery. Thank you would use again and would recommend. Can't wait to come back to you beautiful store and purchased more beautiful items. I would also like to thank the delivery team,very efficient and helpful.
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that you found our team friendly and helpful, and that the early delivery was a welcome surprise. It’s fantastic to know that you would use us again and are already looking forward to visiting our store to find more beautiful items.
We truly appreciate your kind words and look forward to welcoming you back to Fishpools soon.
Kind regards,
Fishpools
Fishpools delivered our new Kitchen…
Fishpools delivered our new Kitchen Bench bright and early this morning. The delivery was excellent, the guys were very polite, tidy and a pleasure to have in the house. They assembled it very quicky and were in and out in minutes.
A very professional job.
Thank you Fishpools
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your new kitchen bench was delivered smoothly and that our delivery team provided such an excellent service. It’s great to know they were polite, tidy and a pleasure to have in your home, and that they assembled your furniture quickly and professionally.
Thank you for taking the time to share your experience. We hope you enjoy your new kitchen bench for many years to come.
Kind regards,
Fishpools
Wow are we pleased not only with our 2…
Wow are we pleased not only with our 2 beautiful armchairs … the service we have had from Fishpools is 110% !
From the salesperson to delivery was more than excellent !
2 very friendly caring delivery gentlemen who were most careful not to damage our home in bring the furniture in . Thank you all at Fishpools 100 % recommend !
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you so much for your wonderful feedback and recommendation.
We’re absolutely delighted to hear how pleased you are with your two beautiful armchairs and that you received such exceptional service from start to finish. It’s fantastic to know that everyone, from our salesperson to our delivery team, made your experience such a positive one. We’re especially pleased that our delivery team took such great care while bringing your furniture into your home.
Your kind words mean a great deal to us, and we truly appreciate your recommendation. We hope you enjoy your new armchairs for many years to come.
Kind regards,
Fishpools
Collection of furniture
It was a collection of furniture, the two gents came and collected. Very fast service
July 14, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that our collection team provided a fast and efficient service. It’s great to know the collection went smoothly, and we appreciate you taking the time to share your experience.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that you found our team efficient, friendly and knowledgeable. Your kind comments are very much appreciated, and we’re pleased you had such a positive experience.
Kind regards,
Fishpools
Rang to ask if they could deliver…
Rang to ask if they could deliver earlier, very polite, covered carpets and removed shoes.
Explained how to use the sofa bed, use cleaning materials and that it is insured.
July 11, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team called ahead to check if an earlier delivery time was convenient for you and that they were polite and considerate throughout. It’s great to know they protected your home by covering your carpets and removing their shoes, and that they took the time to explain how to use your sofa bed, the cleaning materials and your furniture protection.
We’re so pleased you had such a positive experience.
Kind regards,
Fishpools
Delivery of large settee
The delivery men were outstanding (I think it was Steve and Gary) polite, efficient, checked everything was working ok. Very pleased with the outcome
July 11, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team provided such an outstanding service. It’s great to know they were polite, efficient and took the time to check that everything was working correctly before they left. We’ll be sure to pass your kind comments on to Steve and Gary.
We’re so pleased that you were happy with the outcome.
Kind regards,
Fishpools
Great very profesdional
June 3, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that you received a great and very professional service. Your kind comments are very much appreciated.
Kind regards,
Fishpools
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.