Delivery of 3 and 2 sofas, which was on time and we were kept informed. Steve and Gary were outstanding, very professional, polite and friendly and most importantly respectful of our property. Cov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent, good quality Furniture Store. The Customer Service is outstanding at this price point. The Delivery Team are very efficient & ensure your home is respected. They lay out rugs and wea... See more
Company replied
Fishpools is by far the best destination for furniture of all types. Two aspects combine to make the experience perfect. Firstly the size and range of products is amazing, secondly their knowledge... See more
Company replied
Wow are we pleased not only with our 2 beautiful armchairs … the service we have had from Fishpools is 110% ! From the salesperson to delivery was more than excellent ! 2 very friendly caring deli... See more
Company replied
Company details
About Fishpools
Written by the company
Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London.
With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.
CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.
INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.
ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.
Contact info
115 High Street, EN8 7AL, Waltham Cross, United Kingdom
- 01992 636465
- info@fishpools.co.uk
- www.fishpools.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Sofa’s were delivered today
My Sofa’s were delivered today. There was great communication on the day of delivery. Both delivery guys were very efficient and explained the cleaning kit. Very friendly and worked fast to install the sofa’s, even during the heatwave. Definitely will be purchasing more from fishpools
July 9, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that your sofas were delivered smoothly and that you were kept well informed throughout the day. It’s great to know that our delivery team were friendly, efficient and took the time to explain the cleaning kit, while working quickly to install your sofas despite the heatwave.
Thank you for your kind words and for choosing Fishpools. We look forward to welcoming you back again in the future.
Kind regards,
Fishpools
Mark arrived half an hour early which…
Mark arrived half an hour early which suited me. They were very efficient and quickly assembled my furniture and took away all the packaging in the lorry.. Left the furniture where I indicated and I was all straight within half an hour of their arrival….well done.
July 10, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that Mark and the team arrived early at a time that suited you and provided such an efficient service. It’s great to know that your furniture was assembled quickly, positioned exactly where you wanted it, and that all the packaging was taken away, leaving everything ready for you to enjoy.
We’ll be sure to pass on your kind comments to Mark and the team. Thank you for taking the time to share your experience.
Kind regards,
Fishpools
Always an excellent service
Always an excellent service, very considerate of the surroundings with all the necessary precautions of floor & door coverings laid out. Both men polite and friendly. Happy customer as always. 😃
July 10, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback and for your continued support.
We’re delighted to hear that you continue to receive an excellent service from our team. It’s great to know that they took every precaution to protect your home with floor and door coverings, and that their polite and friendly approach made your experience another positive one.
We really appreciate your kind comments and are thrilled to have another happy customer. 😃
Kind regards,
Fishpools
On time & very friendly service
July 10, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that your delivery arrived on time and that you received such a friendly service. Your kind comments are very much appreciated.
Kind regards,
Fishpools
Time slot within 2 hours
Time slot within 2 hours
Arrived early
Phoned when they were within 20 mins of arrival
Very careful lifting chair to the bedroom and removed all packaging
Two very polite friendly delivery men
July 10, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that your delivery arrived within the promised time slot and that you appreciated the call letting you know the team were just 20 minutes away. It’s wonderful to know that our delivery team took great care when moving your chair to the bedroom, removed all the packaging, and provided such a friendly and polite service throughout.
Your kind comments are very much appreciated, and we’ll be sure to pass them on to the team.
Kind regards,
Fishpools
Bar stool delivery
Arrived on time, very efficient, 100% pleased with the delivery service
July 10, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that your delivery arrived on time and that our team provided such an efficient service. It’s wonderful to know that you were 100% pleased with your delivery experience. Your kind comments are very much appreciated.
Kind regards,
Fishpools
Efficient and clean delivery
Despite the blazing heat, the lads completed a rather large and heavy delivery of 8 chairs, 4 sideboards, a table and 3 side tables. They put down carpet protectors and removed all the packaging.
July 9, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team provided such a great service, especially in the blazing heat. It’s wonderful to know they handled your large delivery with care, protected your carpets throughout, and removed all the packaging before they left.
We really appreciate you taking the time to recognise their hard work and will be sure to pass on your kind comments to the team.
Kind regards,
Fishpools
Excellent and polite delivery men
July 9, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your feedback.
We’re delighted to hear that our delivery team provided an excellent and polite service. Your kind comments are very much appreciated, and we’ll be sure to share them with the team.
Kind regards,
Fishpools
Lovely service throughout whole experience
Excellent service from Steve in showroom, dispatch customer services and Dave and partner in delivery team. Friendly and accommodating. Highly recommend.
July 9, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that you received excellent service throughout your experience with Fishpools. It’s great to know that Steve in the showroom, our Dispatch and Customer Services teams, and Dave and his delivery partner all provided such friendly and accommodating service. We’ll be sure to pass on your kind comments to everyone involved.
Kind regards,
Fishpools
Excellent delivery team and beautiful furniture
Excellent delivery team! Many thanks for their precious help! The furniture looks beautiful and is a great addition to our garden!
July 9, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you had such a positive experience with our delivery team and that you’re so pleased with your new garden furniture. It’s wonderful to know it looks beautiful and is a great addition to your garden. We’ll be sure to pass on your kind comments to the team.
Kind regards,
Fishpools
Excellent service from start to finish
Excellent service from start to finish. Quality of the purchase is great and we were kept informed of delivery timescales/dates. Darrin and his colleague carefully brought our recliners into the house and set everything up in the room of our choice.
July 8, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your wonderful feedback.
We’re delighted to hear that you received excellent service from start to finish and that you’re so pleased with the quality of your purchase. It’s great to know that you were kept well informed throughout the delivery process and that Darrin and his colleague carefully delivered and set up your recliners in the room of your choice. We’ll be sure to pass on your kind comments to them.
Kind regards,
Fishpools
Delivery was perfect …
Information about delivery was very good in fact they arrived early which was a bonus. Friendly delivery men who where polite and respectful made the whole delivery easy. Can't say thank you enough.
July 7, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you were kept well informed about your delivery and that the team even arrived earlier than expected. It’s wonderful to know that our delivery team were friendly, polite and respectful, making the whole experience easy and enjoyable for you.
Thank you for your kind words – they are very much appreciated, and we’ll be sure to pass them on to the team.
Kind regards,
Fishpools
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team were friendly, efficient and arrived exactly on time. Your kind comments are very much appreciated, and we’re pleased you had such a positive experience.
Kind regards,
Fishpools
The furniture was 6 weeks late
The furniture was 6 weeks late, and I was not informed of the delay until I contacted Fishpools, the delivery men were efficient, however when they left I discovered that they had broken one of my garden pots, disappointed that they did not let me know!
Hence the low score
Thank you so much for your reply, and for contacting me, it is very much appreciated.
Kind regards
Roma Avrili
June 4, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your feedback.
We’re sorry to hear that your furniture arrived later than expected and that you were not informed of the delay proactively. We also apologise for the damage to your garden pot and appreciate your disappointment that this was not brought to your attention at the time of delivery.
As a gesture of goodwill, we have already arranged a refund for the damaged pot. We hope this demonstrates our commitment to resolving the matter and providing the best possible service. We also appreciate you acknowledging the efficiency of our delivery team despite these issues.
Kind regards,
Fishpools
The delivery guys kept us upto date…
The delivery guys kept us upto date with times, took alot of care with the furniture and looked after our carpets with protection cover could not have asked for nicer people
July 7, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team kept you updated throughout the delivery process and took such great care with both your furniture and your home. It’s wonderful to know they protected your carpets and that their friendly, helpful approach made such a positive impression.
We really appreciate your kind comments and will be sure to pass them on to the team.
Kind regards,
Fishpools
Very impressed
The delivery arrived as arranged. The men were efficient, polite and curtious. They showed us the electrics working on the suite. They respected our property whilst here and we were very impressed.
July 7, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that your delivery arrived as arranged and that our team were efficient, polite and courteous throughout. It’s great to know they took the time to demonstrate the electrical functions of your suite and treated your home with care and respect. We’re so pleased that you were impressed with the service.
Kind regards,
Fishpools
Great delivery team
Great delivery team. Delivered to position and kindly assembled. Highly recommend Steve and team.
July 7, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback and recommendation.
We’re delighted to hear that Steve and the team provided such a great delivery service, positioning and assembling your furniture with care. We’ll be sure to pass on your kind comments to them.
Kind regards,
Fishpools
Great delivery very professional I…
Great delivery very professional I couldn’t be happier
July 2, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that you were so pleased with your delivery and that our team provided such a professional service. It’s wonderful to know that you couldn’t be happier with your experience.
Kind regards,
Fishpools
Very professional friendly delivery…
Very professional friendly delivery drivers who did an outstanding job.
June 30, 2026
Unprompted review
Reply from Fishpools
Hi,
Thank you for your lovely feedback.
We’re delighted to hear that our delivery team were professional, friendly and did such an outstanding job. Your kind comments are very much appreciated, and we’ll be sure to pass them on to the team.
Kind regards,
Fishpools
Great service
Great service, from sales to the delivery crew, so from purchase through to be seated on the sofa. Just the right amount of communication, the sales guy David did a great job, not to pushy, answered all queries in a timely manner, resolved one invoicing error with minimum of fuss. When the sofa was delivered the level of protection and care was outstanding, so give the delivery guys a pat on the back too. Would recommend
July 3, 2026
Unprompted review
Reply from Fishpools
Thank you for your positive review, we hope to see you shop with us again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.