Fishpools Reviews 

7,439
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive product knowledge, making interactions pleasant and informative. The delivery service is frequently highlighted as outstanding, with teams being punctual, respectful of property, and efficient in setting up furniture and removing packaging. Many people are also very satisfied with the quality and wide range of products available. However, some customers reported issues with product durability, such as mattresses developing humps or chairs wearing out prematurely, and felt after-sales service was unhelpful regarding these concerns or when items were damaged during delivery. A few other people also felt that communication regarding delivery dates was poor, leading to delays and a need to constantly chase updates, resulting in disappointment with the aftercare experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, politeness, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the politeness, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the knowledge, skill, and kindness of... See more

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery of 3 and 2 sofas, which was on time and we were kept informed. Steve and Gary were outstanding, very professional, polite and friendly and most importantly respectful of our property. Cov... See more

Company replied

Rated 5 out of 5 stars

An excellent, good quality Furniture Store. The Customer Service is outstanding at this price point. The Delivery Team are very efficient & ensure your home is respected. They lay out rugs and wea... See more

Company replied

Rated 5 out of 5 stars

Fishpools is by far the best destination for furniture of all types. Two aspects combine to make the experience perfect. Firstly the size and range of products is amazing, secondly their knowledge... See more

Company replied

Rated 5 out of 5 stars

Wow are we pleased not only with our 2 beautiful armchairs … the service we have had from Fishpools is 110% ! From the salesperson to delivery was more than excellent ! 2 very friendly caring deli... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden
  5. Office Furniture Store

About Fishpools

Written by the company

Fishpools furniture store in Waltham Cross is one of the largest quality furniture shops in South East England serving Hertfordshire, Essex and London. With an established heritage dating back to 1899 and years’ worth of expertise and knowledge behind us, we are proud of our reputation for great products, incredible value and first-class service.

CUSTOMER FIRST
Our shopkeeper roots mean we always put the customer first. We pride ourselves on our commitment to outstanding service - it’s what has earnt us hundreds of excellent customer reviews.

INSPIRING SHOWROOM
Our inspirational showroom in Waltham Cross is home to stunning displays showcasing our extensive product ranges. Visit us to browse in store and you will receive a warm welcome from our knowledgeable staff who will gladly take you through our beautifully styled and curated room sets.

ON-TREND PRODUCTS
Our buyers travel across the globe to bring you the latest products for your home. We focus on the newest interior trends to ensure you will always find inspiration for every room, both in store and online. From statement furniture pieces to the perfect accessories and finishing touches, we’ve got everything you need to make your house a home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,439)

2,221 reviews in the last 12 months

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Rated 5 out of 5 stars

The delivery guys took great care not…

The delivery guys took great care not to damage my walls and floors and doors and were pleasant and helpful.unfortunately the care package for the leather chairs had not been loaded but I was assured that will arrive next week🤞🏼

July 4, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Delivery went very smoothly

Delivery went very smoothly , both men assembled the furniture and cleared all rubbish very professionally.

July 4, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 1 out of 5 stars

Glass table and matching chairs

I purchased a very expensive glass table and six chairs. After just 3 years four faux leather chairs have worn very badly on front and side and are now an embarrassment. Fishpools said they were out of warranty and are no longer manufactured so replacement to match the table was not possible.
The company representatives were unhelpful which reflected badly on the company or is it standard policy.
The chairs were used by adults only and not by children.
This company should not be relied on to give a fair after service.

June 26, 2026
Unprompted review
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Reply from Fishpools

We're sorry to read that you're disappointed with your dining chairs and with the outcome of your enquiry.

Having reviewed your order, your six dining chairs were delivered in September 2021. When you contacted us, the chairs were over 4 years old and therefore outside the manufacturer's warranty. After assessing the information provided, we were unable to uphold your claim as the condition reported was consistent with the age and use of the chairs rather than a manufacturing fault.

This chair range has also been discontinued, meaning we are unable to supply matching replacements.

While we appreciate this was not the outcome you were hoping for, our decision was made in line with our warranty policy and the assessment of your claim. We reject the suggestion that we do not provide fair after-sales service, as every claim is reviewed individually and fairly based on the available evidence and the applicable warranty terms.

Kind regards,

Fishpools Customer Services

Rated 5 out of 5 stars

Sofa delivery

Desmond and his partner were professional, courteous, and thorough. I was very happy with their work, and I'm delighted with my new sofa. It's fabulous!
Thank you Fishpools.
Sean Lydon - London N10

July 4, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Great service as always from fishpools

Great service as always from fishpools. Call from delivery man 10mins before arrival. Set the furniture exactly where it was wanted.
Very nice delivery men. Happy customer😊

July 3, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Very good communication when the…

Very good communication when the delivery was unavoidably late. Care taken to avoid damage to my property and clear instructions on how to operate the goods.

July 2, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Team were courteous and friendly

Team were courteous and friendly. Clearly knew exactly what to do. Great overall experience.

July 2, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Great delivery on time

Great delivery on time, unpacked my Chairs took all packaging away nice guys thank you Mrs jHeyes

July 3, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 4 out of 5 stars

Very pleasant.

July 2, 2026
Unprompted review
Fishpools logo

Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

My elderly parents were really pleased…

My elderly parents were really pleased with the service provided by the delivery team and are very happy with their new furniture.

July 2, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

The guys who delivered it were lovely

The guys who delivered it were lovely, very polite and respectful. Thank you Paul and Desmond!

July 2, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Very professional and friendly

Very professional laid mats down to protect flooring. Very polite and friendly.

July 1, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Fishpools delivery

The delivery guys did a great job and were very careful when entering our home.. good job

July 2, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

Wow, brilliant

Wow, mark and Neil were so professional, if I could give them 11/10 I would. Highly recommend, and cannot thank them enough

July 1, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

On time and very professional

On time and very professional. Treated my home with care and very respectful. Both of the delivery men were very friendly and a pleasure to have in my home. Fantastic job building the sofa and very clean and tidy.

July 1, 2026
Unprompted review
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Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

Rated 5 out of 5 stars

3 piece suite delivery

Billy and colleague were friendly and professional, sofa unpacked and delivered to our chosen room. Rugs were used to keep everything clean. Lovely stress free delivery.

July 1, 2026
Unprompted review
Fishpools logo

Reply from Fishpools

Thank you for your positive review, we hope to see you shop with us again soon.

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