Fit2Run-The Runner's Superstore Reviews 

Scam! Placed several orders within days and later received emails that all items are out of stock. Waiting to see whether credit has been given. Can’t reach anyone and system to track orders is always down.

Don’t waste your time with this company you will never get your shoes and can’t get them on the phone

I purchased a pair of Women's Asics TriNoosa 15 on July 17th. They arrived on my doorstep July 19th. At the time of purchase, Fit2Run gave me an additional $10 off the already reduced price. The Asics tag was in the box but cut off from the shoes hence the reason for the 4 instead of 5 stars. I did not see all the negative reviews until after my purchase but my own experience with this company was a positive one.

Ordered shoes for delivery to my home. They were delivered to the wrong address. They did not respond to several requests to correct the delivery which was not received. No response. Avoid this retailer!

They deserve less than one. They told me that they will send the sneakers in 3-4 business days and it’s already passed a week and no updates. I was about to cancel it but they told me the above truth and nothing happened just to keep the purchase . I called them back and they told me to call FedEx. I called FedEx and couldn’t speak to anyone as there was no status on the delivery. It’s still in Orlando.
It’s the worst experience and they are damn cold not trying to help.

I know there are a lot of bad reviews here and wanted to share mine, which actually turned out pretty decent. Ordered a pair of ON's at a great price then came across all these reviews and got nervous so I emailed asking about the order. A couple days later I still hadn't gotten a response so I called the customer service number. After a short hold I got a friendly rep who assured me that the order had been received and was being processed. 6 days after I ordered, I received my tracking email. 10 days after I ordered, I received the shoes. A bit on the longer side, yes. But for the price, I was happy. Good experience.

SCAM! DONT ORDER FROM THEM!

Scam website. Ordered shoes and told 2-3 days to process. No news 3 days later. Emailed 3 times and called twice with no response over 10 days. Filed a chargeback on the 11th day. The next day they refunded minus a $10 refund fee. Scammers.

Ordered shoes on June 6th and have received no updates although they charged my credit card. Tried contacting them by both phone and email and have received no response. Seems like a scam website to me. Notified my bank and am trying to get a refund but so far no luck.

I️ have ordered shoes online from Fit2Run twice now and both times the shoes have been at a great discounted price, have arrived on time and in new condition just as advertised. I️ will continue to order shoes from them and recommend them to others.
I️ wear a large size shoe. Most stores only carry a few in my size and they sell out quickly, so I️ order shoes online often.

This company is borderline stealing. They allow you to purchase items that they don't even have in stock with no plans of ever having them in stock. A normal company wouldn't charge you until your product was verified, not Fit2run. Bill is probably rolling over in his grave. His son would rather use that money to travel then reinvest it back into the company to fix it.

Absolutely abysmal customer service. Placed an order in store so that I could use my club points which wouldn't work online. I've had absolutely no update in 2 weeks and the store was unhelpful and couldn't care less. They don't respond to emails or texts, and I've currently been on hold with their phone number for a half hour. Really disappointing as I've purchased shoes in store without an issue and this nonsense is making me never want to go there again.

I bought from fit2run, and then I read this reviews and man I was scared!! I waited 1 day after I made the purchase, then I called them, I used the phone number of the headquarters to get CS. They told my order was in and it was being prepared at the moment. Next day the tracking was sent and I was delivered the day after. Maybe they're getting better at this now. Anyway I wanted to share my experience, to let people know. Prices are good, shipping was fast and carefully wrapped.

Just got my running shoes for a great price. Wanted to get a pair of Gel Nimbus 24 since they have changed them so much in latest versions. Shipped to me for free. They emailed me when they were shipped. Will order again from them.

Order placed item never received-
placed order 4-2, and got the order confirmation email. Thats it. No shoes. no follow up email with order status. I tried to look it up online and got the "whoops" page. I tried emailing them, calling them and left a message, and texted them with no response. Finally today I got a response that "I am in line for a refund ad the item is out of stock" I "should" get my refund in 7 business days. What a headache- Its not worth my time. I will not waste my time buying from here again.

Placed order, site says 2-3 business days shipping lead time. Three weeks later no shoes. Needed for a trip. Sent an email - no reponse, called and left message, no response. Call generated an automated text message asking what issue is, messaged 3 xs, no reponse. DO NOT PURCHASE FROM THIS COMPANY. Charged my card but never shipped - had to dispute with credit card company.

Order placed, never shipped. No response from customer service. Do not recommend this site

As others have experienced. Made an order, got a confirmation, credit card was charged, no shoes sent. No response to repeated emails and contacts through their website. They should not be allowed to sell items over the internet. I will have to file a complaint with my credit card company to get my money back.

I ordered a pair of brooks glycerin drip running shoes March 10th 23, they have never been sent and they refuse to give me a refund and the owner blames it on low in stock and system errors, this company doesn’t even deserve a 1 star review, be prepared to never receive your order or a refund when buying from unfit to be in business

Six days just to slap on a shipping label and have FedEx pick up. (Order placed 21 May... looked up in my Fedex app to see label created 27May.) And that's after calling twice to ask the status of my order. Who knows how long it'll take to get here. They may be a great local running store... but they are awful for online orders.