Fit2Run-The Runner's Superstore Reviews 

The absolute worst company to do business online. Items never ship and returns to the store are dependent on a store manager or asst. manager sending an email to corporate with the returned item's information. Plus the store cannot issue any paperwork confirming the return.
Update: After a conversation with Fit2Run's Corporate eCommerce people the replacement shoes were overnighted to me and the refund was issued.

I ordered a shoe to be overnighted a week ago. I’ve placed a dozen phone calls and three emails since then. Still don’t have the shoe.

Scam. I ordered shoes on January 27th. After a week without receiving a shipping notification, I called to see if they could tell me when they might ship. Surprisingly, I was able to speak to someone immediately who looked into things and found that my shoes were no longer in stock. When I asked why they hadn’t let me know this she responded by saying there was some kind of a glitch in the site that is showing things as in stock when they aren’t. I told her I wanted a refund. She said I should see it within a few days. After I hung up, I got an email apologizing that my shoes weren’t in stock and asking me if I’d like a replacement or a refund. WTH. So I respond back that I want a refund. That email was rejected. So I decided to wait to see if the refund posted to my account, but it hasn’t yet. That was on Feb 3. It’s now the 14th. I just tried to call and sat on hold for 5 minutes before I decided to not waste anymore of my time with this company. I just disputed the charge with my CC company. I should have read reviews before I purchased. Stay away from them.

I ordered tennis shoes and was charged immediately. I did not receive a confirmation number or email. I tried to look up my order online and then the website says they are down and will be up and running soon. I then went to google and looked at the reviews on this site and called my cc company right away to dispute the charge. I wish I would have looked this up before the order. Do not order from them online it is a scam.
Although I still have not received any contact from them and are unable to get a hold of anyone and unable to see a confirmation number or order number, the shoes did come in the mail today. I am questioning if they are authentic. I ordered another pair from a trusted company and will compare them when they arrive.

DON'T ORDER ANYTHING ONLINE!! NOTHING BUT A NIGHTMARE! I tried to order a pair of sneakers online. they gave me a confirmation of purchase but never a tracking number? there is no way to contact them with customer service. I never got the sneakers. I tried calling the stores down in Florida and they couldn't help. so I called my bank to get a refund!! Nothing but a waste of time!! SHAME ON YOU FIT2RUN!!

Clean store, nice variety. We had a problem applying our Club Points but instead of giving up or referring us online Ashley at UTC Mall in Sarasota Florida took the time to help us solve the problem so we were able to order the shoes we wanted. A million thanks.

Took advantage of their Jan 1 20% off sale and it fell into the abyss. The credit card was charged but no confirmation was ever sent and customer service was non-existent. I gave them a week to return emails, calls, and text messages but they did not. So I disouted the charge with my card issuer and got credit issued before the end of the day. I did receive one order lst year in good time but it appears they have fallen apart.

placed order 1/26/24 received 2/3/24 correct item nib, Tried emailing/calling with no luck so was skeptical after seeing these reviews but dont worry the item will arrive

I’m pretty sure any good review are fake ones! Our order was cancelled and still charged like many others have stated. Can’t get in touch with anyone. We just disputed the charges. Save yourself the headache and avoid ordering from this site. If it’s too good to be true, it probably is! It has to be a scam because surely customer service could not be this terrible if it was legit!

I ordered 4 pairs of sneakers from this online site on 12/26/23. I read the bad reviews after already purchasing my order. I will completely agree with the other reviews in that their customer service is nonexistent. I could not get ahold to them to check the status of my order via phone call nor text. Their site I believe says that orders ship within 3-10 business days to allow for processing. That is completely not true. My shoes didn't ship until 1/13, but I will say that the site is not a scam. I received 3 out of 4 pairs of shoes, all of which were correct and in new great condition. One pair was out of stock. They canceled that pair and refunded it around the same date of 1/13. Though they shipped my shoes via Fedex 2day shipping, I didn't receive all of them until 1/23/2024 so basically a month after I ordered them. There was snow and ice so packages everywhere were delayed due to winter weather. I did receive tracking numbers for all shoes. I was fine with this because I was in no rush to receive the shoes and I got them at a GREAT discount.

If you choose to order from them, just know that customer service is basically impossible to get ahold of (unless you go to their store in person) and that it may take roughly a month to receive your order. If you receive an incorrect item, you may get stuck with it because there's no customer service to fix the issue.

All in all, I'm just happy I received my shoes at all. I would buy from them again as long as the item is at a GREAT discount. If an item is full price or barely marked down, I would buy from somewhere else and not risk the long waiting and shipping time and nonexistent customer service.

Mine is the same story you'll read on every other 1-star review. No product was ever received after 30 days. No email has ever been returned. No text message ever returned. On hold with customer service for an hour with no answer.

Terrible customer service. Ordered a Garmin watch as a Christmas present and a short time later they cancelled my order. Then I got a shipping notification for a replacement, but it wasn’t the same watch and I emailed to say I no longer needed it. I returned the watch and got a shipping label email, but I wanf the several hundred dollar refund. I have emailed 6 times with no response. Terribly incompetent.

I never got my purchase and now can’t get ahold of anyone through email, text or call- I was so scammed

Never received my order. I contacted the company numerous times with no response. I never received tracking information but eventually got an email asking me to rate my order that I never received. Ridiculous and unprofessional. They owe me a refund.

Wish I read the reviews before ordering my shoes. Placed an order on 1/6/2024 and after 13 days still no status. Tried emailing and calling. No response to my email and hung up after waiting over 45 minutes for a customer service rep. Logged in to check order status and got a lame message, "Whoops, you caught us with our shoes untied, we'll be back up and running soon." Horrible way to run a business.

Ordered two items 12/16 for Christmas; only received one of the items. Tried to cancel the other item and submitted online requests several times after January 2, 2024. I received no response. I just received the order on January 14, 2024 and now have to pay to return it. I have no idea if Fit2Run will issue a refund. Terrible, or nonexistent, customer service, at least for online orders.

Awful. Zero customer service. No response to emails. They ask for a call back number when waiting for service and then say they cannot call that number. Wondered if this was a sham company.

Same issue that others mentioned. Ordered shoes on 1/3 and have received no updates. Used the text feature to contact them with no response. Sent an email also with no response. Filed a dispute with my credit card company to get my money back

Fit2run has good prices but their online business is horrible at best. I had an order that showed shipped with a tracking number and for a week it just showed a label created. I tried contacting their customer service number and it was a recorded message saying they prefer to communicate by text message. Never heard back. The reason for the 3 stars instead of 1 is that the tracking number showed it was created at the Bradenton, Florida store. I contacted that store directly and the store manager "Jeff" worked through the issues and eventually got my order shipped. Contact the store directly and hopefully, you get better results if you are having an issue. Jeff did a great job! This company sounds like a good company but just grew into the online business before they had the infrastructure in place to handle it.

Zero Customer Great prices but you can’t talk to anyone they will not return your call and will NOT Return Email I have bought 2 pairs and this 2nd pair is my last pair I will pay Zappos more because of their customer service DO NOT BUY FROM THESE PEOPLE !