Fit2Run-The Runner's Superstore Reviews 

Zero customer service wish I had read these reviews before ordering . Ordered sneakers 1/3/2024 have been asking for status updates for 2 days phones don’t work , no one responds to multiple emails or texts . This is definitely a scam website . I disputed my credit card hopefully they go out of business !

Placed an order on 12/27/23, no tracking number, nobody answers the phone, this company is a scam!!

Ordered on 12/22/23. Still trying to see where my shoes are. The website is not working when I enter my order number to see what is going on with my order. I have been on hold for 3 hours only to be sent to a voicemail but never receive a call back. I have emailed and texted with no response. i have issued a complaint with my credit card and ordered the shoes from another company. Fit 2 Run needs put out of business.

Ordered shoes on 12/28/23. They at least emailed me to say they were out of stock and asked if I would like a different pair or a refund. I immediately asked for a refund. Then I heard nothing for over a week. I followed up to ask for confirmation of a refund and another week went by without a response. I just issued a dispute with my CC company to get my money back. Horrible customer service. Their website still lists the shoes in stock.

Bought a pair of OC shoes. Three days later I tried to return them to the store after having a painful experience with my right foot being gouged by the sewing defect in the back of the heel. When I tried to return them I was told there was nothing they could do to remedy the problem since I wore them.. How do you decipher discomfort unless they're worn? I had to pay a membership fee to exchange the shoes which should not be required in the first place. This is bogus. I will never return and I will tell my friends!

Terrible, really non existing customer service for online orders. Ive chased them for weeks via phone, text , email and they never answer. Paid for express shipping to my house and they shipped to a store far from me. The only reason I was able to find out if because the store manager called and asked if that order was mine. Store manager by the way was great and went out of his way to get me my shoes. Once I opened my order , I noticed they shipped the wrong size , I verified my order and it is indeed correct . Will never buy again from them .

15 days after order and still no tracking. I EMAILED them with no response. On hold on the phone over 30 mins with no response. AVOID THIS COMPANY AT ALL COSTS!

I have repeatedly text messaged and emailed this company requesting what the status of my order that was purchased over 21 days ago... and yet nothing. Friday I was told that I would have my confirmation by either that day or Saturday... yet nothing

Do not order online from this store. After 10 days and no shipping email, I reached out and through text was told the first fulfillment center was out of stock so they moved it to another and I'll get a tracking email shortly. What came was a cancelation email and a refund cause they were out of stock. This was for a christmas present. Had I known, I would have ordered from somewhere else. Terrible first experience, will never use again.

Many bad reviews here sound like my story, but people sure are demanding...
I ordered on Black Friday. I made a mistake with the shipping address and scrambled to contact them before shipment. Emailed, texted, called, and even went to a store. After 2.5 weeks I got a shipping confirmation to the bad address. My heart sank, but later that day I got a timely email that it had been corrected. Shoes arrived 12/21.
Suggested that they take the time to review communication -- at least any containing an order number. Slow is better than not getting an item. Also, don't say 7-10 days to shipment date if it'll be more.
I love how the shoe box is wrapped instead of put inside another box. Extra star!

purchased online product was delivered to the wrong address. Tried contacting the company by text, phone, email, no return call or response. Terrible customer service will never purchase product through fit to run again.Paid full price online. Your company could care less about customers. After attempting to communicate with fit 2 run since Dec 12I stopped payment through my credit card today.

If I could put a zero, I would. Horrible customer service. I have spent hours trying to get a hold of customer service. I have also sent a text and an email. DO NOT Order from this company! They charged my credit card right away, but no contact since then. They said they would send an email when the item ships and tracking info would be included. I got nothing. Their customer service is disgusting!

Ordered sneakers for Xmas online 12/8, and paid for fedex 2 day delivery. On 12/20 still no update on shipping , got in touch by text and they wrote:

The fulfillment center that was assigned your order has rejected the item due to it being out of stock. I will be issuing the full refund to your original form of payment.
-- Fit2Run Ecommerce

They would have never contacted me unless I inquired. Terrible company. Do not trust or buy from.

I placed and paid for the order online. I waited for 7 days before sending an email checking on the status of the order. I received a replying stating that the shoe was out of stock and they issued me a refund. I would have purchsed the shoe elsewhere had I known it was out of stock. They should have informed me right away that the shoe wasn't available. I wish I had checked the reviews before ordering. The only reason I am putting 1 star is because they were quick to reply and cancel the order after I inquired about the order.

Stupid website. At check-out, the site keeps telling me that I have insufficient funds on my card when I have way more than the petty $99 that the shoes cost.. and the shipping is supposed to be free. Stupid idiot system.

This website/store is a scam. They did not provide tracking information and when you go and check on their website, you will always get an error: our website is experiencing technical difficulties. I've disputed all charges with my credit card company

They did not get back to me on the status of my order even though I tried 3 times, finally after 3 weeks I worked with my credit card company to file a dispute and then they got back saying they accept the dispute and the item was not in stock, I do not recommend anyone use fit2run

NIGHTMARE! I ordered tennis shoes $ 175.67 and NEVER received my shoes. After the fact, I learnt this is FIT 2Run ONLINE is total scam for years and no one stops them!!!! I’m old and I lost my money…. I’ve called endless hours, text and emailed CRICKETS
EVIL SCAMMERS DO NOT ORDER
🛑someone close this website 🛑🛑🛑‼️🛑‼️🛑‼️🛑‼️

They deserve ZERO stars. Placed online order on 11/28 received email confirmation of order but order never shipped. I have emailed, texted and called and NO ONE answers you at any of their forms of contact. I waited on the phone for 2-1/2 HOURS today and No One ever answered. This is a SCAM Of A Company and if your smart you won’t buy from them. I only wish I had checked the reviews before I ordered. I will not make this mistake again. You would think that the owners would care about the tons and (I mean tons) of negative reviews everywhere but obviously they don’t care.

DO NOT BUY FROM Fit2Run! All of the below reviews are true. I placed an order on 11/28 and have still not received it on 12/11. I've called customer service and sat on hold for 30 minutes twice, texted their customer service per their website instructions with no response after 3 texts, emailed 2 support emails with no replies and finally drove to my local store in Palm Beach Gardens and spoke with the manager who tried to help me and after waiting 3 days, she could not get through to her company either for an update. I am going to dispute through my credit card company now and will make sure I tell everyone I know to avoid these crooks at all cost.