FitMyCar Reviews 

Customer service was terrible. Before I ordered, I called to ask if the product I was ordering would protect my X5 bumper when it was parked in a public garage. I was assured it would so I ordered it -- it doesn't ! It took me four calls to get custumer service and one of the recordings send that no one could anser and to call back. I returned the product and still haven't received the credit. Should not be called fit my car because it didn't. Should be called fit to be tied when it comes to customer service

I ordered over 2 weeks ago and it is still sitting in processing. No response when I try to contact customer service. I wish I would of found this site before I ordered!

terrible ecommerce experience, avoid them if possible, they take your money / order then give no updates and take longer than the 15 to 21 working day turn around, so best just not deal with these people.

I placed an order for mats for my 2017 Honda Accord Sport LX. The mats took a very long time to arrive and when they did arrive, they did not fit my car. I contacted FitMyCar and they replaced the mats. The new mats arrived and they fit. I thought everything was in order until a few weeks later when I decided to remove the mats to vacuum my car. When I removed the mats, both plastic grommets (they fit around a rotating "anchor" on the floor that holds the mats in place) fell off. I figured out how to reattach the grommets but now, when I reinstall the mats in my car, the anchor on the floorboard will not turn into the "lock" position. No matter how hard I try, I am unable to use the anchor which holds the mat in place. I contacted FitMyCar about this matter and asked for a refund. They instead offered to send me more plastic pieces which I declined.

If i could leave a minus star rating i would have.
My order was dispatched a month after order and way past xmass.
Their response was too bad nothing we can do. Your order was shipped 25 days after an in stock product was purchased, if you dont like it dont accept the delivery and then apply for a refund after it comes back to us in 6 weeks.
This is the worst service I've ever seen use at your own peril.

Horrible fit on headlight covers, do not follow lines of headlights and do not actually clip snug around the headlights, have scratched up my guards with these fitted, they fit so poorly they look as if they are off another vehicle altogether

The dash Mat felt like hand cut with scissors, no end stitching and so its coming apart already- straight out of the package. Customer service is in overseas, and they are not helpful. Poor quality.

On the 5th of June 2022, I ordered a Dash Mat for my vehicle from this company, as they appeared to have a 'good' reputation. It arrived after the 'standard' post/freight time. Upon opening the package, the Dash Mat looked - at first glance, like most other mats. I removed the 'factory' attached cardboard retail/advertising section, and when walking out to my vehicle in the daylight, I observed that in the 'depressed molded section' of the mat, and predominately on the right-hand side of this, there were numerous 'lumps' in this section of the molding. At first, I thought that these were bits of 'fluff' from the manufacturing process, as I had already removed several. Not to be, these were 'lumps' in the product, and they looked quite ordinary, defective, and very visible. I immediately took photographs, and sent them, with an explanation email to FitMyCar.
To be fair, the mat fitted my vehicle as it should have, and apart from the visible defects, looked good.
Now, this is where it all goes South.
They replied on the 16th of June stating that they did not receive any photographs. I re-sent these, with a request to send me another Dash Mat - 'imperfection free', and that I would return the defective unit. The reply email from them underlines what an unprofessional company these people are. Their response in the first instance was, and I QUOTE - (copied and pasted from their email to me) -'Thank you for writing us back and we are sorry to hear that you were not fully satisfied with the quality/fitment of the dash mat. Kindly note that we advertise fitment guarantee and not imperfection free items.'
So... it will fit, but it could be a piece of crap!?!
Fantastic statement to base your business products on!!!
They then offered me a refund. I then repeated my request for them to send me a replacement unit 'free from any imperfections.'
Again, another outstanding reply - (as copied and pasted from the latest email).
'Unfortunately, as per our specialist the replacement will serve no purpose. Our team have reviewed and found out that a replacement would not solve the issue, hence we will just arrange a refund.'
My opinion, 'Unprofessional Cowboys'. Quantity over quality. I am absolutely Gobsmacked!!!!
I have advised them that I will NOT be returning the defective Dash Mat, and will be giving them as many 'bad reviews' as possible. A refund to me makes them 'feel better'. I just wanted an imperfection free product. Obviously, something that they cannot - or are unwilling to produce!
BE AWARE!!!!!!

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The worst customer service ever dont trust took 8 weeks to recieve a set on floor mats really,they give you the run around then have a fake review site named feefo make it impossible to give negative reviews