Fitness Superstore - Northampton Reviews 

148
TrustScore 5 out of 5

4.8

13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ Northampton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Many thanks to Leon in the store and Richard on the phone - both very helpful and extremely efficient. Gave good advice and had a sensible understanding of what was needed.

Company replied

Rated 5 out of 5 stars

Big shout out to Dean and Dan for installing my multi gym and cross trainer! They arrived on time, couldn’t have been more helpful, installing everything very efficiently and took away all packaging.... See more

Company replied

Rated 5 out of 5 stars

Can't rate the service Fitness Superstore gave us highly enough. We were looking to buy flooring for our gym and Leon Hogan mapped out our floor area to confirm the number of tiles we would need and i... See more

Company replied

Rated 5 out of 5 stars

After seven years, I revisited the Northampton branch and had another great experience. Jordan, helpful staff member, provided excellent knowledge without any pushy sales tactics. We tried the indo... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Indoor Cycling
  5. Sporting Goods Store

About Fitness Superstore - Northampton

Written by the company

Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment. Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE

Fitness Superstore

Written by the company

Next Day Delivery
At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
Never Beaten on Price
At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
Stores Nationwide
We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.

Contact info

  • 13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ, Northampton, United Kingdom

  • 01604 673030

4.8

Excellent

TrustScore 5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(148)

3,081 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many thanks to Leon in the store and…

Many thanks to Leon in the store and Richard on the phone - both very helpful and extremely efficient. Gave good advice and had a sensible understanding of what was needed.

August 5, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Edward Whitley,

We're delighted to hear that our team members provided such helpful and efficient service both over the phone and in store. It's great to know that you received good advice and that we understood your requirements.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

BODY POWER MULTI-FUNCTION SMITH MACHINE WITH HALF RACK AND DUAL ADJUSTABLE PULLEY

GREAT BIT OF KIT FOR OUR WORKS GYM-GOOD CUSTOMER CONTACT BY NORTON-FITTING TEAM OF IAN AND LEE WERE EFFICIENT ,PROFESSIONAL AND PERSONABLE--EXCELLENT OVERALL SERVICE-THANKS

August 6, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear COLIN,

We're delighted to hear you're pleased with the equipment for your works gym and the excellent overall service. We appreciate your positive feedback regarding the contact and the efficiency, professionalism, and personability of the fitting team.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

EZ bars.

Order straight forward. Goods delivered on time and well packaged.

July 28, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Rob,

We are delighted to hear that your order process was straightforward and that your goods arrived on time and well-packaged. We appreciate your positive feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great service

Great service , great staff , easy to collect

July 28, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear David Thomas,

We're so happy to hear you had a great experience with our service and staff, and that collection was easy for you. We appreciate your positive feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Ordered a spin bike and it was a great…

Ordered a spin bike and it was a great price and was delivered within 3 working days. Good product and good service

August 3, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Stephen,

We are so pleased to hear you are happy with your spin bike and our service. We appreciate you taking the time to share your positive experience!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Prompt and hassle free supply of part…

Prompt and hassle free supply of part for my rowing machine

July 27, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Samuel John Gibson,

We're happy to hear that we could provide a prompt and hassle-free supply for your rowing machine. We appreciate your positive feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Top service from Max

Top service from a very helpful chap called Max. Knowledgeable and efficient. I purchased a Treadmill.

August 1, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Nonhosonno,

We are so glad to hear about your positive experience with our team member. We appreciate you sharing your kind words.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Excellent Service and Great Quality Equipment

I recently purchased fitness equipment from Fitness Superstore and was very impressed with the whole experience. I arrived at the depot late in the day after travelling from work, but the staff were incredibly accommodating and made me feel welcome despite the late hour. They were knowledgeable, friendly, and happy to answer my questions without any pressure to buy. The equipment is excellent quality, and the level of customer service exceeded my expectations. I wouldn't hesitate to recommend Fitness Superstore to anyone looking for reliable fitness equipment backed by first-class service.

July 22, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Paul,

We're thrilled to hear about your positive experience with us! It's wonderful to know that our team was accommodating and knowledgeable, even late in the day. We're delighted that the equipment and service exceeded your expectations, and we truly appreciate your recommendation.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Mrs Denise Morris,

We're delighted to hear that your order arrived quickly and that the item was exactly as you expected. Thank you for your positive feedback.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Hugh was extremely helpful in making…


Hugh was extremely helpful in making our decision over which exercise bike to purchase.
Have provided an expert opinion and allowed us the time to make our choice.
Many thanks Hugh

July 25, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Ian Linney,

We are so pleased to hear that our team member provided such helpful and expert advice, allowing you the time to make an informed decision on your purchase. We appreciate your kind words!

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Easy to use

Easy to use, prompt delivery.

July 23, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Cliff Saunders,

We are so pleased to hear that you found our service easy to use and that your delivery was prompt. Your positive feedback is greatly appreciated.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Can't rate the service Highly Enough

Can't rate the service Fitness Superstore gave us highly enough. We were looking to buy flooring for our gym and Leon Hogan mapped out our floor area to confirm the number of tiles we would need and interconnecting clips. The floor went down so easily and looks great. Leon was spot on with the quantity of floor tiles and clips too. Whilst we were at the store Leon noticed us taking interest in the NÜOBELL-2-32Kg Dumbbells and Body Power TITAN Power Rack and gave us a quote for these products. We have already been back and bought the 2-32Kg Dumbbells and expect to go back for the Body Power TITAN Power Rack very soon. A mention too for the great service we received at the collection point. The guy was so quick and helpful.

July 22, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear John Morgan,

We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team was able to assist you in finding the perfect flooring and that you're happy with how it looks. We're also thrilled that you've already returned for the dumbbells and plan to come back for the power rack. We appreciate your kind words about our collection point service too!

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Leon was extremely knowledgeable

Leon was extremely knowledgeable, and was able to help me choose a treadmill that suited my needs. Had all my random questions answered too! Great service

July 24, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Jaki Kelly,

We're delighted to hear that our team member was extremely knowledgeable and helped you choose the perfect treadmill. We appreciate you highlighting their ability to answer all your questions.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

I preordered my items (kettlebells).

I preordered my items (kettlebells).
I was kept up to date and my order was delivered really quickly, thanks to all involved...

July 17, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Uncle Crabtoe,

We're delighted to hear that your preorder experience was a positive one and that you received your kettlebells so quickly. We truly appreciate your kind words!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Excellent

Warm, welcoming, helpful and no hard sell. Excellent range; excellent experience.

July 19, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Andrew Miff Smith,

We're delighted to hear that you found our team warm, welcoming, and helpful, and that you appreciated our excellent range. We're glad you had such a positive experience.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Leon was very helpful and informative

Leon was very helpful and informative. I’d spoken to him on the phone earlier, he was polite and advised the model I was interested in was on display and I’d be able to try it out. Both my wife and I tried it and we both felt comfortable using it.Leon explained how to set it up and how to fold it away. When we ordered it we were advised delivery would be tomorrow.

July 13, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Jennifer Roberts,

We're so pleased to hear about your positive experience with Leon. It's wonderful that you found him helpful and informative, and that you both felt comfortable with your chosen model. We appreciate you sharing your feedback!

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Big shout out to Dean and Dan for…

Big shout out to Dean and Dan for installing my multi gym and cross trainer! They arrived on time, couldn’t have been more helpful, installing everything very efficiently and took away all packaging. Great advice around ongoing maintenance too - absolutely brilliant service - thanks both!

July 10, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Sarah Cotran,

We're so pleased to hear about your excellent experience with the installation of your multi-gym and cross trainer! It's wonderful that our team was helpful, efficient, and provided great maintenance advice. Thank you for your kind words!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great showroom

Jordan Chester was very helpful at the Northampton showroom. Although we pretty much knew the exercise bike we wanted, he explained some options. The range of equipment in the showroom was amazing!
There was a mixup over collection of our old bike but this was handled well by the staff & overall I'm very happy with the service provided.

July 3, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Consumer,

We're so pleased to hear about your positive experience at our Northampton showroom! It's wonderful that our team could assist you in finding the perfect exercise bike and that you enjoyed the range of equipment. We appreciate your understanding regarding the collection mix-up and are glad it was resolved to your satisfaction. Thank you for your kind words about our service.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

Excellent service really happy

Excellent service really happy

July 2, 2026
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear Stephen Hurl ,

We are so happy to hear that you received excellent service from our team. Thank you for your positive feedback; we truly appreciate it.

Kind Regards
Fitness Superstore Northampton

Rated 5 out of 5 stars

After seven years visited and had great experience again.

After seven years, I revisited the Northampton branch and had another great experience. Jordan, helpful staff member, provided excellent knowledge without any pushy sales tactics.

We tried the indoor bike and Jordan explained everything clearly, even offering a discount. The place is great with a wide variety of machines to try and feel out. The staff is friendly too.

June 30, 2026
Unprompted review
Fitness Superstore - Northampton logo

Reply from Fitness Superstore - Northampton

Dear SIMON MALIK,

We're so pleased to hear about your positive experience at our Northampton branch, even after seven years! It's wonderful that our team member provided excellent knowledge without any pressure, and clearly explained everything. We're also glad you enjoyed the wide variety of machines and found our staff friendly. Thank you for your kind words!

Kind Regards
Fitness Superstore Northampton

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look