Great speaking to Rebecca on Sales, she went through my order to make sure i got what i required, and then followed up after i placed the order, hopefully the delivery and installation wont take too... See more
Company replied
13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ Northampton, GB
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Great speaking to Rebecca on Sales, she went through my order to make sure i got what i required, and then followed up after i placed the order, hopefully the delivery and installation wont take too... See more
Company replied
I recently purchased a rowing machine from Fitness Superstore, and I’ve been genuinely impressed from start to finish. Leon was knowledgeable, patient, and took the time to explain different models wi... See more
Company replied
Fitness Superstore have a comprehensive range of products both online and instore. When so much business is ONLY done on line it was refreshing that when I had issues of my own making (I ordered the w... See more
Company replied
Big shout out to Dean and Dan for installing my multi gym and cross trainer! They arrived on time, couldn’t have been more helpful, installing everything very efficiently and took away all packaging.... See more
Company replied
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Written by the company

13 Gatelodge Close, Round Spinney Industrial Estate, NN3 8RJ, Northampton, United Kingdom
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I recently purchased fitness equipment from Fitness Superstore and was very impressed with the whole experience. I arrived at the depot late in the day after travelling from work, but the staff were incredibly accommodating and made me feel welcome despite the late hour. They were knowledgeable, friendly, and happy to answer my questions without any pressure to buy. The equipment is excellent quality, and the level of customer service exceeded my expectations. I wouldn't hesitate to recommend Fitness Superstore to anyone looking for reliable fitness equipment backed by first-class service.

Reply from Fitness Superstore - Northampton
Hugh was extremely helpful in making our decision over which exercise bike to purchase.
Have provided an expert opinion and allowed us the time to make our choice.
Many thanks Hugh

Reply from Fitness Superstore - Northampton
Can't rate the service Fitness Superstore gave us highly enough. We were looking to buy flooring for our gym and Leon Hogan mapped out our floor area to confirm the number of tiles we would need and interconnecting clips. The floor went down so easily and looks great. Leon was spot on with the quantity of floor tiles and clips too. Whilst we were at the store Leon noticed us taking interest in the NÜOBELL-2-32Kg Dumbbells and Body Power TITAN Power Rack and gave us a quote for these products. We have already been back and bought the 2-32Kg Dumbbells and expect to go back for the Body Power TITAN Power Rack very soon. A mention too for the great service we received at the collection point. The guy was so quick and helpful.

Reply from Fitness Superstore - Northampton
Leon was extremely knowledgeable, and was able to help me choose a treadmill that suited my needs. Had all my random questions answered too! Great service

Reply from Fitness Superstore - Northampton
I preordered my items (kettlebells).
I was kept up to date and my order was delivered really quickly, thanks to all involved...

Reply from Fitness Superstore - Northampton
Warm, welcoming, helpful and no hard sell. Excellent range; excellent experience.

Reply from Fitness Superstore - Northampton
Leon was very helpful and informative. I’d spoken to him on the phone earlier, he was polite and advised the model I was interested in was on display and I’d be able to try it out. Both my wife and I tried it and we both felt comfortable using it.Leon explained how to set it up and how to fold it away. When we ordered it we were advised delivery would be tomorrow.

Reply from Fitness Superstore - Northampton
Big shout out to Dean and Dan for installing my multi gym and cross trainer! They arrived on time, couldn’t have been more helpful, installing everything very efficiently and took away all packaging. Great advice around ongoing maintenance too - absolutely brilliant service - thanks both!

Reply from Fitness Superstore - Northampton
Jordan Chester was very helpful at the Northampton showroom. Although we pretty much knew the exercise bike we wanted, he explained some options. The range of equipment in the showroom was amazing!
There was a mixup over collection of our old bike but this was handled well by the staff & overall I'm very happy with the service provided.

Reply from Fitness Superstore - Northampton

Reply from Fitness Superstore - Northampton
After seven years, I revisited the Northampton branch and had another great experience. Jordan, helpful staff member, provided excellent knowledge without any pushy sales tactics.
We tried the indoor bike and Jordan explained everything clearly, even offering a discount. The place is great with a wide variety of machines to try and feel out. The staff is friendly too.

Reply from Fitness Superstore - Northampton

Reply from Fitness Superstore - Northampton
Jordan clearly knows his stuff and was a big help - what I like about Fitness Superstore is the staff are on hand to help but there is NO pushy sales pitch, so you’re free to take your time and work out what suits you best. I’d recommend visiting instore as they have a wide selection of kit 👍

Reply from Fitness Superstore - Northampton
Very nice and helpful woman at the front desk, clear instructions when choosing click and collect.

Reply from Fitness Superstore - Northampton
Great value and excellent experience all round. Max was very helpful and knowledgeable throughout the whole process.

Reply from Fitness Superstore - Northampton
Fantastic range of products at competitive prices, been using this company for 20+ years, excellent all round service.

Reply from Fitness Superstore - Northampton
Another great experience with Fitness Superstore in Northampton.
I’ve been a customer for many years and have never had a bad experience. I visited this morning to look at some additional cardio equipment for my home gym and was welcomed by Richard, who was very knowledgeable, helpful and not at all pushy.
He answered all my questions, and after leaving to consider my options, I contacted him later in the day to place my order. He was very quick to reply and made the whole process easy from start to finish.
Highly recommended.

Reply from Fitness Superstore - Northampton
Very helpful in helping me find the right piece of equipment for me and knowledgeable about the products. Very friendly and would recommend.

Reply from Fitness Superstore - Northampton
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