Fitness Superstore - Sheffield Reviews 

93
TrustScore 5 out of 5

4.8

Unit L, Meadowhall Retail Park, S9 2YZ Sheffield, England, GB


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Rated 5 out of 5 stars

had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened... See more

Company replied

Rated 5 out of 5 stars

Lots of stock to look at in store so you can try before you buy. When I needed some help the staff were very helpful but not pushy. I dealt with Jack at the Sheffield store, he gave us all the in... See more

Company replied

Rated 5 out of 5 stars

Justin at Fitness Superstore was amazing. He didn’t attempt to sell me anything but gave exceptional advice on the products that suited myself and my partners needs. We purchased a bike a running mach... See more

Company replied

Rated 5 out of 5 stars

The manager was very helpful in helping us choose the equipment we wanted with an understanding of the space we had. I’m glad we could try before we bought so we knew the equipment was right for us... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Indoor Cycling
  5. Sporting Goods Store

About Fitness Superstore - Sheffield

Written by the company

Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment. Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE

Fitness Superstore

Written by the company

Next Day Delivery
At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
Never Beaten on Price
At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
Stores Nationwide
We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.

Contact info

  • Unit L, Meadowhall Retail Park, S9 2YZ, Sheffield, England, United Kingdom

  • 01145535884

4.8

Excellent

TrustScore 5 out of 5

93 reviews

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4.8

All reviews

(93)

3,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Justin was a great help

Justin was a great help, top service 👍

July 24, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Marc,

We're so happy to hear that our team member provided such great service! We appreciate your kind words and positive feedback.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

had an excellent experience thanks to…

had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened carefully to what I needed, offered clear and practical advice, and never made me feel rushed or pressured.

July 25, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Mahdi Ismail,

We're delighted to hear about your excellent experience. It's wonderful that our team member was knowledgeable, patient, and genuinely committed to helping you. We appreciate you highlighting how carefully your needs were listened to and the clear, practical advice you received without feeling rushed.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Excellent experience

An amazing experience again would definitely recommend so helpful and great gear

July 17, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Timothy,

We're delighted to hear you had another amazing experience with us! We appreciate your recommendation and are glad you found our team helpful and our gear great.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Kettlebells

Went in and bought myself some Kettebells. Rebecca was more than helpful with me. If the rest of the staff are this helpful and friendly - I’ll sure be coming back in the future. I recommend!

July 17, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Ashley Baker,

We're so happy to hear you had such a positive experience with us and found our team member helpful. We truly appreciate your kind words and look forward to welcoming you back!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

friendly staff very approachable…

friendly staff very approachable equipment looks great

July 23, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Darren ,

We are so glad to hear that you found our staff friendly and approachable. It's also wonderful to know that you're impressed with our equipment. Thank you for your positive feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great customer service from…

Great customer service from knowledgeable people with a good choice of fitness equipment.

June 3, 2026
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Reply from Fitness Superstore - Sheffield

Roger Littlewood,

We're happy to hear you received great customer service from our knowledgeable team and found a good choice of fitness equipment. We appreciate your feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Jack was very knowledgeable and…

Jack was very knowledgeable and helpfull deserves 5 stars.

July 20, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Stephen,

We are so pleased to hear about your positive experience and that Jack provided such a knowledgeable and helpful service. We appreciate your kind words.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

We tried all the upright bikes in the…

We tried all the upright bikes in the showroom. Jack was kind, very cheerful and answered all our questions thoughtfully. He listened to what we required and really helped us make the right choice of bike for our needs. We purchased a Matrix upright bike and we are very happy with it. Thanks to Jack for patiently guiding us through the various options. He was very helpful.

July 5, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

M Haigh,

We're so pleased to hear about your excellent experience in our showroom. It's wonderful that our team member was kind, cheerful, and thoughtfully answered all your questions, helping you make the right choice. We're glad you're very happy with your purchase.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Justin was very helpful and quick 💪💪

July 17, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Max Gordon,

We're so happy to hear that our team member provided such helpful and quick service! We appreciate your kind words.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Lots of stock to look at in store so…

Lots of stock to look at in store so you can try before you buy.
When I needed some help the staff were very helpful but not pushy.
I dealt with Jack at the Sheffield store, he gave us all the info we needed and was very professional.
Our order (an exercise bike) was delivered today as requested and assembled by the guys on arrival as promised. The delivery guys contacted us the day before and on the day on deliver to let us know their ETA.
They were great, they cleaned up and took al the boxes and wrappings away with them.
I'd definitely recommend and I'll use them again.

July 14, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Glen Bevis,

We're delighted to hear you had such a positive experience in our store and with our team. It's wonderful to know that the delivery and assembly of your exercise bike went smoothly and professionally. We appreciate your recommendation and look forward to serving you again!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Monty,

We are delighted to hear that you found our service to be both fast and efficient. Your positive feedback is greatly appreciated, and we thank you for taking the time to share your experience.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Very good

Very good, we were greeted politely when entering the store and left to look around. When information / assistance was requested Rebecca was very knowledgeable and helpful.
Delivery was prompt (next day).
We will use fitness superstore again.

July 4, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Ian,

We're happy to hear that you had such a positive experience in our store and found our team knowledgeable and helpful. We appreciate your feedback regarding the prompt delivery and look forward to assisting you again.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Peaceful and smooth store experience

The vibe of the store and staff was very zen.
We came in for some Hex weights and a stand, and had a look at the other equipment whilst there.
Store was super clean and Rebecca was very approachable and friendly.

July 5, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Scott O,

We're delighted to hear you enjoyed the calm atmosphere of our store and found our team member Rebecca approachable and friendly. We're glad you had a positive experience while looking for your weights and stand.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Justin at Fitness Superstore was Exceptional

Justin at Fitness Superstore was amazing. He didn’t attempt to sell me anything but gave exceptional advice on the products that suited myself and my partners needs. We purchased a bike a running machine weights and a bench. We are both very happy with our purchases and will be returning for a few more bits. I would have no hesitation in recommending the store. Well done on a great service.

June 25, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Timothy Fraser,

We're delighted to hear about your positive experience and that you received exceptional advice tailored to your needs. It's wonderful that you're happy with your purchases and plan to return. Thank you for your kind recommendation!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great in store service in Sheffield

Great in store service in Sheffield. Justin explained everything very well and helped us decide the best equipment for our home gym

June 29, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

We're delighted to hear you had such a positive in-store experience and that our team member provided excellent explanations, helping you choose the best equipment for your home gym. Thank you for your feedback!

Kind Regards
Fitness Superstore Trust Pilot Tea

Rated 5 out of 5 stars

Replacing a 20 year old treadmill

I was surprised to find a human on the website Chat on a Friday evening. Rebecca was that human, she was extremely helpful and knowledgeable. I needed to get a very old Life Fitness running machine taken away and replaced with a new one. Rebecca looked after me throughout the entire process. A totally satisfactory buying experience.

June 16, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Graham Clark,

We are so pleased you had such a positive buying experience with us, especially regarding the helpfulness and knowledge of our team. It's wonderful that we could assist you throughout the process.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

We visited Fitness Superstore in…

We visited Fitness Superstore in Sheffield because we wanted to understand more about treadmills before we purchased one. I would thoroughly recommend their service. We discussed all the available options with Jack, and he was knowledgeable, informative, clear and friendly. He spent time with us and helped us to purchase a treadmill that was right for us. I’ve been using the machine for the last couple of weeks and it is just what I wanted. I’m glad I visited the store because it’s only when you try out the machines and seek advice about all the different functionality and specifications that you can make the right decision.

June 23, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Julia Jones,

We're delighted to hear about your positive experience at our store! We're glad our team could provide knowledgeable and helpful assistance, guiding you to the perfect treadmill. Enjoy your new machine!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Fantastic service and help when needed

The manager was very helpful in helping us choose the equipment we wanted with an understanding of the space we had.
I’m glad we could try before we bought so we knew the equipment was right for us without the heavy sales tactics we’ve experienced elsewhere.
We opted for delivery and build service which was worth every penny and less stress for us!!

June 11, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Gina Rayner,

We're so pleased to hear that our team was helpful in selecting the right equipment for your space. It's wonderful that you appreciated the opportunity to try before buying and found our delivery and build service to be worthwhile. Thank you for your positive feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great experience from beginning to the…

Great experience from beginning to the end . Love the equipment

June 12, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Dear Neil,

We're so glad you enjoyed your experience and love our equipment! Thank you for your wonderful feedback.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great customer service with jack

Great customer service with jack

June 12, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Laura Rossi,

We are so glad you had a great experience!

Kind Regards
Fitness Superstore Trust Pilot Team

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