had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened... See more
Company replied
Lots of stock to look at in store so you can try before you buy. When I needed some help the staff were very helpful but not pushy. I dealt with Jack at the Sheffield store, he gave us all the in... See more
Company replied
Justin at Fitness Superstore was amazing. He didn’t attempt to sell me anything but gave exceptional advice on the products that suited myself and my partners needs. We purchased a bike a running mach... See more
Company replied
The manager was very helpful in helping us choose the equipment we wanted with an understanding of the space we had. I’m glad we could try before we bought so we knew the equipment was right for us... See more
Company replied
Written by the company
Written by the company

Unit L, Meadowhall Retail Park, S9 2YZ, Sheffield, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Fitness Superstore - Sheffield
had an excellent experience thanks to Justin’s outstanding service. He was knowledgeable, patient, and genuinely committed to helping me make the right choice. What stood out most was how he listened carefully to what I needed, offered clear and practical advice, and never made me feel rushed or pressured.

Reply from Fitness Superstore - Sheffield
An amazing experience again would definitely recommend so helpful and great gear

Reply from Fitness Superstore - Sheffield
Went in and bought myself some Kettebells. Rebecca was more than helpful with me. If the rest of the staff are this helpful and friendly - I’ll sure be coming back in the future. I recommend!

Reply from Fitness Superstore - Sheffield
friendly staff very approachable equipment looks great

Reply from Fitness Superstore - Sheffield
Great customer service from knowledgeable people with a good choice of fitness equipment.

Reply from Fitness Superstore - Sheffield
Jack was very knowledgeable and helpfull deserves 5 stars.

Reply from Fitness Superstore - Sheffield
We tried all the upright bikes in the showroom. Jack was kind, very cheerful and answered all our questions thoughtfully. He listened to what we required and really helped us make the right choice of bike for our needs. We purchased a Matrix upright bike and we are very happy with it. Thanks to Jack for patiently guiding us through the various options. He was very helpful.

Reply from Fitness Superstore - Sheffield

Reply from Fitness Superstore - Sheffield
Lots of stock to look at in store so you can try before you buy.
When I needed some help the staff were very helpful but not pushy.
I dealt with Jack at the Sheffield store, he gave us all the info we needed and was very professional.
Our order (an exercise bike) was delivered today as requested and assembled by the guys on arrival as promised. The delivery guys contacted us the day before and on the day on deliver to let us know their ETA.
They were great, they cleaned up and took al the boxes and wrappings away with them.
I'd definitely recommend and I'll use them again.

Reply from Fitness Superstore - Sheffield
Very good, we were greeted politely when entering the store and left to look around. When information / assistance was requested Rebecca was very knowledgeable and helpful.
Delivery was prompt (next day).
We will use fitness superstore again.

Reply from Fitness Superstore - Sheffield
The vibe of the store and staff was very zen.
We came in for some Hex weights and a stand, and had a look at the other equipment whilst there.
Store was super clean and Rebecca was very approachable and friendly.

Reply from Fitness Superstore - Sheffield
Justin at Fitness Superstore was amazing. He didn’t attempt to sell me anything but gave exceptional advice on the products that suited myself and my partners needs. We purchased a bike a running machine weights and a bench. We are both very happy with our purchases and will be returning for a few more bits. I would have no hesitation in recommending the store. Well done on a great service.

Reply from Fitness Superstore - Sheffield
Great in store service in Sheffield. Justin explained everything very well and helped us decide the best equipment for our home gym

Reply from Fitness Superstore - Sheffield
I was surprised to find a human on the website Chat on a Friday evening. Rebecca was that human, she was extremely helpful and knowledgeable. I needed to get a very old Life Fitness running machine taken away and replaced with a new one. Rebecca looked after me throughout the entire process. A totally satisfactory buying experience.

Reply from Fitness Superstore - Sheffield
We visited Fitness Superstore in Sheffield because we wanted to understand more about treadmills before we purchased one. I would thoroughly recommend their service. We discussed all the available options with Jack, and he was knowledgeable, informative, clear and friendly. He spent time with us and helped us to purchase a treadmill that was right for us. I’ve been using the machine for the last couple of weeks and it is just what I wanted. I’m glad I visited the store because it’s only when you try out the machines and seek advice about all the different functionality and specifications that you can make the right decision.

Reply from Fitness Superstore - Sheffield
The manager was very helpful in helping us choose the equipment we wanted with an understanding of the space we had.
I’m glad we could try before we bought so we knew the equipment was right for us without the heavy sales tactics we’ve experienced elsewhere.
We opted for delivery and build service which was worth every penny and less stress for us!!

Reply from Fitness Superstore - Sheffield
Great experience from beginning to the end . Love the equipment

Reply from Fitness Superstore - Sheffield

Reply from Fitness Superstore - Sheffield
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.