Fitness Superstore - Sheffield Reviews 

126
TrustScore 5 out of 5

4.9

Unit L, Meadowhall Retail Park, S9 2YZ Sheffield, England, GB


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Rated 5 out of 5 stars

Great advice from a very knowledgeable member of staff called Justin. Spent plenty of time with me exploring what I wanted from a Treadmill and advised accordingly. Great experience.

Company replied

Rated 5 out of 5 stars

The staff are knowledgeable about thier products. Friendly service. I'm disabled and usually feel out of place when being in gyms and fitness stores. Staff helped me find the products that I could use... See more

Company replied

Rated 5 out of 5 stars

I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more

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Rated 5 out of 5 stars

Been looking for kettlebells so decided to pop into Fitness Superstore in Sheffield. Was served by Justin, he was very helpful and guided me to ensure I chose the correct type of kettlebell based on m... See more

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Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service
  3. Fitness Equipment Wholesaler
  4. Indoor Cycling
  5. Sporting Goods Store

About Fitness Superstore - Sheffield

Written by the company

Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment. Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
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Fitness Superstore

Written by the company

Next Day Delivery
At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
Never Beaten on Price
At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
Stores Nationwide
We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.

Contact info

  • Unit L, Meadowhall Retail Park, S9 2YZ, Sheffield, England, United Kingdom

  • 01145535884

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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4.9

All reviews

(126)

3,090 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

I went in initially and spoke to about Jack looking for some equipment for my home gym, he was so helpful and gave us lots of brilliant information. When we returned again Justin helped us sort out suitable flooring and matting for the home gym. With all this advice we decided to follow through and purchase from fitness superstore. Justin priced up the best options for us very quickly and we sorted everything that day. Great service all round from the Sheffield store.

April 28, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Sophie,

We're happy to hear about the great service you received while setting up your home gym. We appreciate you choosing us, and we're glad our team could provide helpful information. Thank you for your positive feedback!

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great selection of products to try

Great selection of products to try.
Rebecca platts was very helpful and a pleasure to deal with.

April 29, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Craig,

We're delighted you found a great selection and that our team member Rebecca was so helpful. We appreciate you taking the time to share your positive experience!

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Treadmill purcase

I wanted to purchase a new treadmill and Justin from the Sheffield store was very knowledgeable and helpful. He took time to understand what was important for me and then made suggestions as to which treadmills would be best suited to my needs. Excellent and friendly service

April 23, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Emma Hewitt,

We're happy to hear that you found our store manager Justin in the Sheffield store to be so helpful and knowledgeable. We appreciate you mentioning the excellent and friendly service you received while choosing the right treadmill for your needs.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Shop is packed with gym equipment and…

Shop is packed with gym equipment and accessories that You can try to use. The young gentleman was very friendly and extremely helpful. Customer service was top level, straight away provided with the product I was looking for. I strongly recommend to visit shop You will have professional advice given regarding fitness equipment ect.

April 28, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

PIOTR SOBOLAK,

We're happy to hear that you found our shop well-equipped and our staff helpful. It's great to know that you received top-level customer service and professional advice. We appreciate your recommendation!

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Top nottwas my second visit to by my…

This was my second visit to buy my equipment travelling from Derby and it was worth the trip the two J’s Justin and Jack top notch I will make another visit to complete my mini gym
Thanks both

April 15, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Martin Lewis,

We're happy to hear that your second visit was worthwhile! We appreciate you traveling from Derby to complete your mini gym. We look forward to your next visit and thank you for your positive feedback.

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Excellent customer service!

Customer service from Rebecca Platts at the Sheffield branch was next to none. She was very helpful and informative, and assisted the entire way through the process.

April 25, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Mr Joshua Fairest,

We're happy to hear that you had such a positive experience at the Sheffield branch. We appreciate your highlighting how informative and helpful Rebecca's service was throughout the entire process. Thank you for your feedback.

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Customer service on point

Customer service on point. Had a nice conversation and very knowledgeable staff. We asked what was able to be taken away on the day and what was for the order delivery process. Was also told all machines were able to be tested before purchasing. Amazing shopping day.

April 25, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Laura Glazebrook,

We're glad you enjoyed your shopping day! It's great to hear that our staff's knowledge and assistance with the purchasing process were helpful. We appreciate your positive feedback.

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Justin in Sheffield was fantastic today…

Justin in Sheffield was fantastic today gave brilliant advice and guidance along with explaining everything in great detail for such novices, we were very happy and delighted with the customer service provided even after we left the store with numerous calls not being an issue making the whole process feel smooth and easy along with friendly service and we would definitely recommend your services to others. Thanks again Justin

April 24, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Dannii,

We're delighted to hear about the exceptional advice and guidance you received at our Sheffield store. It's great that the detailed explanations and friendly service made your experience smooth and easy. We appreciate you recommending our services!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

I've been back into the Sheffield…

I've been back into the Sheffield Fitness Superstore AGAIN for my next bit of kit (a dipping belt) and the service was as usual great, this time from Melanie. I'm sure I'll be back soon for even more kit. Highly recommend this store to anyone wanting fitness equipment at good prices and great customer service. Definitely FIVE STARS again.

April 23, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Kaye Mann,

We're happy to hear that you consistently receive great service at our Sheffield store, this time from Melanie! We appreciate your continued patronage and recommendation. We look forward to assisting you with your future fitness equipment needs.

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Bicep Bar Dilemma

I came in to buy a bicep bar for my partner. don't really know much about stuff like this so went to the store to speak to staff directly. Rebecca was amazing and very helpful in telling me different sizes, it was something that hadn’t even crossed my mind, thank you so much for the help!

April 14, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Ash,

We're glad you enjoyed your experience in our store. It's great to hear that our team member Rebecca was so helpful in guiding you to find the perfect item for your partner. We appreciate you taking the time to leave us this positive feedback!

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Helpful and knows their stuff

Needed some new resistance bands for rehab and Rebecca in Sheffield was really helpful. Gave me all the info I needed about the level of resistance I needed and was really knowledgeable about it. They all know their stuff

April 11, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Sam Cliff,

We're happy to hear that you found the assistance you needed for your rehab bands. We appreciate you mentioning the team member Rebecca who provided such knowledgeable support. Thank you!

Kind Regards
Justin (store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Our visit to the Sheffield store

Our visit to the Sheffield store was a good experience. We were able to test the equipment before order. We purchased a Schwinn spinning bike. We was assisted by Rebecca who provided knowledgeable details of the options and was not pushy in anyway leaving us to test and make our own minds up. We are very happy with the whole experience and the bike is great thank you Rebecca

April 4, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Dear AR,

We're happy you had a good experience at the Sheffield store and were able to test the equipment. It's great to hear that the assistance provided by Rebecca was helpful and informative, allowing you to choose the perfect spinning bike. We appreciate your positive feedback.

Kind Regards
Justin (Sheffield store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Sole LCR recumbent cycle.

Justin the store manager provided excellent service and was very knowledgeable about the different bikes I enquired about. I would recommend this store to anyone wanting to purchase fitness equipment.

April 20, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Dear Tony,

We're happy to hear you received excellent service from Justin and found him to be knowledgeable. We appreciate your recommendation and thank you for your positive feedback!

Kind Regards
Justin (Sheffield store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Jack and Justin were extremely helpful…

Jack and Justin were extremely helpful insightful and made the buying process extremely easy
Great to have the in-store in person experience and also be able to shop online
5stars welldone

April 20, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Ryan,

We're happy to hear that our team members Jack & Justin were helpful and made your buying process easy! It's great you enjoyed both the in-store and online experience. We appreciate your positive feedback and look forward to seeing you back in the Sheffield showroom again soon.

Kind Regards
Justin (Store Manager)
Fitness Superstore Sheffield Team

Rated 5 out of 5 stars

I was having problem with paying on the…

I was having problem with paying on the online website and I seem to have paid more than once. Melanie Sambrook assured me this was not the case and sent me a link to make the payment. It was informative and quick and I was assured that I will get the product and the payment will only go out once. She also kept an eye on it with a follow up email to reassure me.

April 19, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Sajit Sahadevan,

We're happy to hear that you had a positive experience. We appreciate you bringing the payment issue to our attention. It's great to know that the information and support provided by Melanie was helpful and reassuring, and we appreciate the follow-up. Thank you for your feedback.

Kind Regards
Justin (Sheffield Store Manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Great company & really friendly/helpful…

Great company & really friendly/helpful sales team at the Meadowhall site, Sheffield.
Thanks again.

March 11, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Morgan Electro-Tech,

We're happy to hear that you had a positive experience with our sales team at the Sheffield Meadowhall retail park showroom! We appreciate your kind words and thank you for your feedback.

Kind Regards
Justin (Sheffield store manager)
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly, honest with a good sence of hummar

April 1, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Dear Tracy Thorpe,

We are happy to hear that you found our team helpful, friendly, and honest. We appreciate you taking the time to share your experience with us.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Really helpful and welcoming.

I called before I went to make sure the treadmill I would like to see was available and spoke to Jack who was very helpful. When we got there Jack greeted us and was a great help in showing and explaining the treadmill I had picked. Before I went I was a bit nervous as I do not know much about treadmills and fitness and dident want to be confused by someone giving me a lot of technical information but Jack kept the information very easy to understand and I dident feel uncomfortable asking questions, we had a good chat as he sorted the order and we felt at ease the whole time. Thank you for making everyone feel welcome 😊

March 11, 2026
Unprompted review
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Reply from Fitness Superstore - Sheffield

Dear Sarah Walker,

We're happy to hear that you felt comfortable during your visit. It's great to know that our team member Jack was helpful and made the treadmill information easy to understand. Thank you for your positive feedback and we hope you enjoy using your new equipment!

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Excellent customer service on both the…

Excellent customer service on both the purchase and return (due to me buying the wrong product). Friendly and helpful

March 30, 2026
Unprompted review
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Dear Angus Powell,

We're happy to hear that you found our team friendly and helpful during your purchase and return. We appreciate you taking the time to share your positive experience despite the need to return the item.

Kind Regards
Fitness Superstore Trust Pilot Team

Rated 5 out of 5 stars

Very helpful & friendly, no pressure…

Very helpful & friendly. Lots of info about the spin bike I was interested in. Didn’t feel pressured at all.
I did drive to the store to try before you buy & was happy with the outcome.
Delivery was 5star & I love my Matrix spin bike at home.

March 19, 2026
Fitness Superstore - Sheffield logo

Reply from Fitness Superstore - Sheffield

Dear Jo York,

We're happy to hear that you found our team helpful and informative! We're so glad you felt comfortable during your visit and love your new Matrix spin bike. Thank you for sharing your positive experience and the 5-star delivery feedback!

Kind Regards
Fitness Superstore Trust Pilot Team

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