Great advice from a very knowledgeable member of staff called Justin. Spent plenty of time with me exploring what I wanted from a Treadmill and advised accordingly. Great experience.
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Great advice from a very knowledgeable member of staff called Justin. Spent plenty of time with me exploring what I wanted from a Treadmill and advised accordingly. Great experience.
Company replied
The staff are knowledgeable about thier products. Friendly service. I'm disabled and usually feel out of place when being in gyms and fitness stores. Staff helped me find the products that I could use... See more
Company replied
I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more
Company replied
Been looking for kettlebells so decided to pop into Fitness Superstore in Sheffield. Was served by Justin, he was very helpful and guided me to ensure I chose the correct type of kettlebell based on m... See more
Company replied
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Unit L, Meadowhall Retail Park, S9 2YZ, Sheffield, England, United Kingdom
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I went in initially and spoke to about Jack looking for some equipment for my home gym, he was so helpful and gave us lots of brilliant information. When we returned again Justin helped us sort out suitable flooring and matting for the home gym. With all this advice we decided to follow through and purchase from fitness superstore. Justin priced up the best options for us very quickly and we sorted everything that day. Great service all round from the Sheffield store.

Reply from Fitness Superstore - Sheffield
Great selection of products to try.
Rebecca platts was very helpful and a pleasure to deal with.

Reply from Fitness Superstore - Sheffield
I wanted to purchase a new treadmill and Justin from the Sheffield store was very knowledgeable and helpful. He took time to understand what was important for me and then made suggestions as to which treadmills would be best suited to my needs. Excellent and friendly service

Reply from Fitness Superstore - Sheffield
Shop is packed with gym equipment and accessories that You can try to use. The young gentleman was very friendly and extremely helpful. Customer service was top level, straight away provided with the product I was looking for. I strongly recommend to visit shop You will have professional advice given regarding fitness equipment ect.

Reply from Fitness Superstore - Sheffield
This was my second visit to buy my equipment travelling from Derby and it was worth the trip the two J’s Justin and Jack top notch I will make another visit to complete my mini gym
Thanks both

Reply from Fitness Superstore - Sheffield
Customer service from Rebecca Platts at the Sheffield branch was next to none. She was very helpful and informative, and assisted the entire way through the process.

Reply from Fitness Superstore - Sheffield
Customer service on point. Had a nice conversation and very knowledgeable staff. We asked what was able to be taken away on the day and what was for the order delivery process. Was also told all machines were able to be tested before purchasing. Amazing shopping day.

Reply from Fitness Superstore - Sheffield
Justin in Sheffield was fantastic today gave brilliant advice and guidance along with explaining everything in great detail for such novices, we were very happy and delighted with the customer service provided even after we left the store with numerous calls not being an issue making the whole process feel smooth and easy along with friendly service and we would definitely recommend your services to others. Thanks again Justin

Reply from Fitness Superstore - Sheffield
I've been back into the Sheffield Fitness Superstore AGAIN for my next bit of kit (a dipping belt) and the service was as usual great, this time from Melanie. I'm sure I'll be back soon for even more kit. Highly recommend this store to anyone wanting fitness equipment at good prices and great customer service. Definitely FIVE STARS again.

Reply from Fitness Superstore - Sheffield
I came in to buy a bicep bar for my partner. don't really know much about stuff like this so went to the store to speak to staff directly. Rebecca was amazing and very helpful in telling me different sizes, it was something that hadn’t even crossed my mind, thank you so much for the help!

Reply from Fitness Superstore - Sheffield
Needed some new resistance bands for rehab and Rebecca in Sheffield was really helpful. Gave me all the info I needed about the level of resistance I needed and was really knowledgeable about it. They all know their stuff

Reply from Fitness Superstore - Sheffield
Our visit to the Sheffield store was a good experience. We were able to test the equipment before order. We purchased a Schwinn spinning bike. We was assisted by Rebecca who provided knowledgeable details of the options and was not pushy in anyway leaving us to test and make our own minds up. We are very happy with the whole experience and the bike is great thank you Rebecca

Reply from Fitness Superstore - Sheffield
Justin the store manager provided excellent service and was very knowledgeable about the different bikes I enquired about. I would recommend this store to anyone wanting to purchase fitness equipment.

Reply from Fitness Superstore - Sheffield
Jack and Justin were extremely helpful insightful and made the buying process extremely easy
Great to have the in-store in person experience and also be able to shop online
5stars welldone

Reply from Fitness Superstore - Sheffield
I was having problem with paying on the online website and I seem to have paid more than once. Melanie Sambrook assured me this was not the case and sent me a link to make the payment. It was informative and quick and I was assured that I will get the product and the payment will only go out once. She also kept an eye on it with a follow up email to reassure me.

Reply from Fitness Superstore - Sheffield
Great company & really friendly/helpful sales team at the Meadowhall site, Sheffield.
Thanks again.

Reply from Fitness Superstore - Sheffield

Reply from Fitness Superstore - Sheffield
I called before I went to make sure the treadmill I would like to see was available and spoke to Jack who was very helpful. When we got there Jack greeted us and was a great help in showing and explaining the treadmill I had picked. Before I went I was a bit nervous as I do not know much about treadmills and fitness and dident want to be confused by someone giving me a lot of technical information but Jack kept the information very easy to understand and I dident feel uncomfortable asking questions, we had a good chat as he sorted the order and we felt at ease the whole time. Thank you for making everyone feel welcome 😊

Reply from Fitness Superstore - Sheffield
Excellent customer service on both the purchase and return (due to me buying the wrong product). Friendly and helpful

Reply from Fitness Superstore - Sheffield
Very helpful & friendly. Lots of info about the spin bike I was interested in. Didn’t feel pressured at all.
I did drive to the store to try before you buy & was happy with the outcome.
Delivery was 5star & I love my Matrix spin bike at home.

Reply from Fitness Superstore - Sheffield
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