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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's layout, finding it fast and easy to use, with some highlighting the convenience of text betting. Several users also praise the customer service for being excellent, responsive, and staffed by knowledgeable individuals. The withdrawal process is frequently mentioned as quick and seamless, with payments often processed within an hour. However, some people were dissatisfied with various aspects. A few customers reported issues with delayed high-value withdrawals, leading to account closures. Others noted that odds were often lower compared to competitors and that the company had removed loyalty schemes, impacting bonuses. There were also complaints about the customer service being unhelpful in specific situations, such as issues with free spins or unhonored bets, and some experienced difficulties in receiving withdrawal funds or had their accounts suspended mid-session.

What people talk about most

Website

Customers had ambiguous experiences with the website. While some reviewers praised it as a "brilliant site"... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and prompt... See more

Payment

Consumers find payment experiences to be ambiguous. While some reviewers report very fast withdrawals, with... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the excellent and professional... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick replies from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This bookie used to be great but greed has taken over I am afraid, their customer service is still excellent but with no bonuses I have taken most of my business elsewhere. Such a shame as I like Fitz... See more

Rated 3 out of 5 stars

The lads who take the bets on the phone are sound however 1 weekend of winning at darts betting and I am limited to £23 on an odds on bet. Odds aren't even great compared to 365 but like the telepho... See more

Rated 4 out of 5 stars

Brilliant site, with excellent customer service - you can even get hold of someone on the phone. Rare old fashioned bookies with no stupid gimmicks.

Rated 4 out of 5 stars

I have used Fitzdares for years and it was my go to bookie week in week out- could not fault it, honest, decent and ran properly- but six months ago they completely got rid of any loyalty scheme and d... See more


Company details

  1. Online Sports Betting Vendor
  2. Betting Agency
  3. Bookmaker
  4. Casino
  5. Gambling Service
  6. Online Casino or Bookmaker

Written by the company

Founded in 1882, Fitzdares has established itself as the only bookmaker that offers a truly personal betting experience. Clients can place bets via an app, website, live chat, SMS, email, and telephone. This multi-channel approach is serviced by a team of sports-mad brokers, who take pride in building genuine relationships with members. In 2024, Fitzdares was named ‘Independent Bookmaker of the Year,’ a testament to its bespoke service that sets it apart from competitors. All members are monitored by a dedicated safer gambling team to ensure a secure and enjoyable betting experience. Fitzdares also hosts monthly events across the sporting calendar, with The Fitzdares Club providing members with homes in the Cotswolds, Windsor Racecourse, The Cheltenham Festival, and most recently at Craven Cottage, home of Fulham FC.


Contact info

3.0

Average

TrustScore 3 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have just recently joined Fitzdares…

I have just recently joined Fitzdares Casino and have had a wonderful experience both on horse racing and casino.
They are a very professional company paying good odds and good returns on slots.
I won a substantial amount of money and they credited my account next day and no fuss.
Would highly recommend this casino site.
Regards Jeff abbotale1

March 2, 2024
Unprompted review
Rated 1 out of 5 stars

Would not recommend this site

I closed my account as you hardly get many wins and when you do it's little ones hardly any big wins there are hardly any bonuses considering the amount put on (not saying want big wins all the time but occasionally would be nice) when I closed my account there was no sorry to hear that or anything just account be closed as requested would not recommend this site at all

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Not even worth 1 star

Not even worth 1 star, winning on these slots is nothing like other sites, it’s disgraceful, definitely not about luck at all. Must have spent about £500, only to be told I wasn’t eligible for the 10% bonus, not that it mattered I obviously wasn’t going to win with that anyway. AVOID AT ALL COSTS!!!

February 26, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this site !

Do not use this site !! Awful customer service that alex on the chat is RUDE was told couldn’t receive my free bet as 24 hours has passed lies….. my advice to any one wanting a new betting site is use different one I’ve gambled for many years and this is in the top 5 of my worse sites !!!! I will be leaving review on every type social media and review sites as I can ….. slow payouts and even worse customer service well done alex you’ve just listed your shear holders a good few customer.

February 4, 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT use this BAD site !

Do NOT use this conning
online casino/sports betting site !
A few times now after placing several bets and not winning anything it'll suddenly drop my bet and refuse placement of it and guess what !?
It's goes straight to a bonus round which i placed my bet on !

February 4, 2024
Unprompted review
Rated 1 out of 5 stars

Fitxdares make yoh laugh by sponsorship…

Fitzdares make you laugh by sponsorship in big meetings they are ran by a set of roques, won 1200 pound off 150 quid instead of paying out they closed my account down n give me my 150 quid back and there own customer service team review them to get there ratings up

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Slot games never do anything

Slot games never do anything! RTP is not right! Suppose to have fun with slots but there's nothing fun about playing here, might aswel just post them cash and skip playing as it will send you into a deep sleep 😴

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

It’s a fix

The site is a complete sham. If you watch your bank instead of the game you can see if you are going to win even before the reels stop. The worst site I have played, please heed my advice.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

I played on this site many times for…

I played on this site many times for weeks now. I’m amazed that you never win here . Slots are the worsts. If you spent 1k you might get back 200 at the best scenario
Very slow Withdraws. You have to wait 3-4 days.

December 10, 2023
Unprompted review
Rated 4 out of 5 stars

Asking for personal information

Recently opened account and so far so good, returned winnings to bank very quickly also got my £50 free bet and 10 spins the next day but then I got a message asking for personal sensitive documents ie. Copy of driving licence and registered bank card which I didn't mind BUT then informed me they may want bank statements and also where I get my money from and this is a DEFINITE NO NO NEVER GOING TO HAPPEN.
But I will give them the benefit of doubt and stay with them until they ask for this information but REFERENCE THE GAMBLING COMMISSION THEY ARE KILLING THE FUN AND ARE A TOTAL WASTE OF TIME.

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE OVER £700 worth of blank spins…

TERRIBLE OVER £700 worth of blank spins on the slots WOW how is that possible never ever seen before ???? Messaged them straight away and I Closed my account
Just another bent website steer clear

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Avoid this company!!
I joined even tho I’m on gamstop. It allowed me. After I won; they suspended my account.
They rang me asking how much I’d be happy to spend. I told them and as I’d hit that they were putting a limit on. They did not and continued to let me deposit a lot then blocked my account.
Disgusting.

October 29, 2023
Unprompted review
Rated 1 out of 5 stars

I really wish I read the reviews…

I really wish I read the reviews beforehand. I’ve sent a letter to my local mp as these sites need shutting down. No way on earth is it fair play I can take a loss but never to get anything is absurd. I really think all the bad review ppl need to get together and set up a site top 5 worst betting sites people need to be warned they are being scammed.

October 27, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would,wish I…

If I could give no stars I would,wish I would of read reviews before joining,absolute load of rubbish £270 down the drain,I play on a few sites so I should of known better,I’ll stick to the fair sites,this is not one I’d strongly advise against joining,well I had to add to this review,carried on depositing and I must say won really big and they pay out the fastest I’ve ever seen,so my apologies,let’s hope my lucky streak continues

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

Conmen at there work

I self excluded from gambling 5 years ago and have never had an account with this lot and just the other day they tried to access my bank and take money from it ,beyond me how they got my details the rats

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

This site is very dodgy. Takes hundreds of pounds to get a bonus, then its full of dead spins. Never known anything like it. Doesn't matter what game you play, the win spins are non existent. Save your money and go else where. I've now closed my account. They need looking in to big time!!

September 30, 2023
Unprompted review

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