ORDER NUMBER 66828. WHAT IS THE STATUS OF MY ORDER??? On April 10 2026 I ordered (1) 530036098 Poulan Throttle Lockout @ $14.39, and (1) 530010845 Poulan Jonsered Fuel Gas cap @ $15.99. My credit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
🚫 Unreliable Seller – Still No Refund! Відгук: I returned my order on October 2, 2025, according to the law. The seller — FOP Vitkovskyi Vladyslav Dmytrovych (online stores FIX PARTS and ALLPA... See more
Company replied
Great place to buy OEM parts The parcel came well packed, however it did take around 2 weeks to arrive as the part was coming from the manufacture. The inside plastic that is meant to seal the part s... See more
Company replied
Staff are knowledgable and helpful. Items are genuine, and they sent me the latest version of the parts i need. Thank you fixparts! Will be ordering in the future again. For philippine customers,... See more
Company replied
Company details
Written by the company
We have 8+ year experience engaged in the sale of auto parts for cars, trucks, as well as special equipment and motorcycles. We are here to offer you the best shopping experience through superior product selection and best service.
Contact info
Rēzeknes 5B, LV-1073, Riga, Latvia
- +371 20320022
- sales@fixparts-online.com
- www.fixparts-online.com
3.0
Average
315 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clips for Mercedes
Had all the parts I needed and sendt it quick and easy
July 2, 2020
Unprompted review
Reply from AUTOMOTIVE PARTS - FIXPARTS-ONLINE.COM
Thank you!
A very reliable supplier of parts for…
A very reliable supplier of parts for my classic mercedes
July 2, 2020
Unprompted review
Reply from AUTOMOTIVE PARTS - FIXPARTS-ONLINE.COM
Hi, Peter
I’m so happy to hear you are pleased with Fixparts-Online. We strive to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer; it’s people like you that inspire us.
We appreciate you.
Thank you again!
Seller does not have all spare parts in stock
Seller does not have all the spare parts in stock and does not make this transparent on the website. So u might end up ordering sth they can not deliver. Also pricing is not so competetive as 21 % VAT Tax is added at check out only + huge delivery costs. In my case it would be cheaper and less headache to buy it a Mercedes.
June 11, 2020
Unprompted review
Reply from AUTOMOTIVE PARTS - FIXPARTS-ONLINE.COM
Hi Martina,
I am sorry that you had a bad experience with us. I want to iterate on all the issues you've mentioned and what we are currently doing about them:
1. Adding 21% VAT on checkout
As we are trading globally, we have to consider every customer who might buy from us. Depending on the country, EU rules dictate when we should add VAT. Countries that are outside of the EU don't need to pay VAT, and one of our initial decisions was not to factor it into our prices. Recently we've discovered that this behaviour confuses some of our customers, that will see VAT on the checkout page.
Our engineers are currently working to take into account each country and adapt prices based where customers are. Soon this problem will be solved, and you will see correct prices on the product page itself.
Updated: we now show correct prices that include VAT on the product page, so you always have an accurate price while browsing our stock.
2. Parts that we don't have in stock
Our stock includes more than 4M parts. We work with dealers to serve all of those parts to customers in the best possible way. Unfortunately, OEM part dealers do not have systems and the ability to give online availability for the available stock. We can only get provisional inventory at specific times. When an order comes in, we manually request the availability of each car part. This request has to be validated by a human. If any of the pieces were returned as no longer in stock or discontinued, we remove it from our website so that it won't be visible for the next customer.
3. Delivery costs
We have a variety of shipping methods available. Our shipping rates depend on the weight and country of delivery and how quick we can surface each part from the dealer's warehouses. In the current situation with COVID-19, it is hard to keep prices and times at the level it was before the global pandemic. When the world gets back to normal, we tend to re-review our shipping methods and partners.
Updated: we've added additional shipping method, that is significantly cheaper, but takes a bit longer to ship.
I know that my answers won't solve your immediate concerns, but we want to be transparent as possible and will be glad to see you as a customer in future.
Stay safe!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.