FJackets.com Reviews 2,201

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the soft and supple leather, and the stylish designs that garner many compliments. The fit is frequently described as perfect, with many appreciating the accurate sizing and tailored feel. Reviewers also commend the excellent customer service, noting the helpfulness, quick responses, and efficient handling of exchanges and returns. Delivery is consistently fast, even for international orders, and products arrive well-packaged and in pristine condition. However, some people were dissatisfied with the quality of certain items, describing them as cheap and not feeling like genuine leather. There were also occasional issues with delivery delays and unexpected charges for taxes or tariffs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction that... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the product's... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and fast shipping, with... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless,... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb cognac jacket for my wife. Such beautiful styling and strikingly attractive colour… both the shade and design hit you in the eye and scream quality. Fits her to a tee as did the red jacket... See more

Rated 5 out of 5 stars

Had two jackets from here now, a blazer type and the tan biker jacket. The blazer I ordered the wrong size initially, return and exchange was quick and easy had loads of compliments. The tan biker ja... See more

Rated 5 out of 5 stars

I ordered my 1st leather jacket from Fjackets & the whole experience was fantastic! I initially ordered a medium which was too big for me so I had to return it for a smaller size & a different styl... See more

Rated 5 out of 5 stars

Couldn't be happier with my experience with F Jackets! Seriously. The prices are outstanding, the options are great and their customer service is out of this world. Being that the suit shipped from ov... See more


Company details

  1. Outerwear Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Over 55,000+ happy customers trust FJackets. Explore our official brand for the latest leather outerwear for men and women.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Love the leather jackets

Love the leather jackets, they are great. I have purchased several and very pleased with everyone, the fit, the color, the feel. They are just great and I highly recommend them. You want be sorry. JIM

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful wool coat

Great customer support. Beautiful coat, perfect for any occasion. Perfect fit. Arrived promptly and well packaged

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

F Jackets For the Win!

Couldn't be happier with my experience with F Jackets! Seriously. The prices are outstanding, the options are great and their customer service is out of this world. Being that the suit shipped from overseas, I got hit with a Duties and Taxes fee. F Jackets reimbursed me that charge as soon as I contacted them. They're really going above and beyond to keep that great reputation and if I need another suit somewhere down the line, this is a company I know will come in clutch.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company.

On ordering the jacket, I was told to expect delivery in 4-5 days. For the last 2 months I have received nothing but excuses as to why the jacket hadn’t been delivered. The excuses ranged from lack of suede, lack of stock, promises of delivery within the next week, then the next 10 days. All the while the jacket was showing as in stock on line with the timeline of 4-5 days delivery which was clearly not true. I have finally got my money back having chased the company for 3 weeks for it. They state that have a warehouse in the UK, but then the items are shipped from overseas. The website lists nothing but 5 star reviews for items which is clearly misinformation. This business needs investigating, avoid at all costs.

December 27, 2025
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi John,

Thank you for taking the time to share your feedback. We truly value every customer’s experience and always appreciate the opportunity to respond.

At FJackets, we aim to provide clear communication, timely delivery, and quality products. While occasional supply or logistical challenges can impact timelines, our team continuously works to keep customers informed and to resolve any concerns as quickly as possible.

We’re glad that your refund has been completed and that the matter has been brought to a close. Our supervisor, Hazel Peter, has reached out directly to get in touch and personally review any pending queries to ensure everything is fully addressed.

We truly value your feedback and are looking into your inquiry to ensure everything is fully addressed.

Regards,
Team FJackets

Rated 5 out of 5 stars

Our order was delivered quickly and the…

Our order was delivered quickly and the suit was beautiful. It didn't fit because we gave the wrong measurements. They quickly responded to our exchange request and sent the new suit as soon as possible. Communication was great and the transactions were seamless.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Unfortunately, my online purchase didn’t work out. The return process was a breeze. I got a prompt reply to the return request, clear instructions on what to do, and the refund was processed immediately. I will definitely shop here with confidence in the future.

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Fair value, very good customer service

Once my order was dispatched it was very quick, taking only 3 days to arrive. So if I include the time taken to dispatch the order, it was a total of about 11 working days.

My coat was a wool blend and the thickness was a little thinner than i was expecting but overall it was decent value for money.

The cut and quality of the material was in line with the price I paid and I am satisfied with my purchase.

Customer service is very good indeed and super responsive if you have any questions regarding your order.

February 6, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Jonathan,

Thank you for taking the time to leave your feedback. We apologize for the slight delay in dispatching your order and are sorry to hear that the product did not meet your expectations.

Regarding the quality of the coat, we always ensure that all product details, including materials and specifications, are clearly listed on our website to maintain transparency and help customers make informed decisions before purchase. We take great pride in offering high-quality products at competitive prices, and we genuinely regret that your experience did not reflect this.

Your feedback is truly appreciated, and to resolve this to your satisfaction, our Customer Services Supervisor, Hazel Peter, will be personally reaching out to you to address any concerns and ensure we find a suitable resolution.

Thank you again for sharing your experience. We hope to regain your trust and deliver a more positive shopping experience in the future.

Best regards,
Team F Jackets

Rated 5 out of 5 stars

A Hidden Gem - Exceeded All Expectations!

After much deliberation about ordering a leather jacket from overseas, I took the plunge - and I couldn't be happier with my decision!
The Fit: I ordered a petite size as needed the shorter arm and jacket length, and decided to size up to ensure I had room to wear a jumper underneath and it was spot-on perfect. The proportions are exactly right, creating that ideal silhouette you want in a leather jacket.
Quality & Craftsmanship: The leather is beautifully soft and supple - exactly what you'd hope for in a premium jacket. The attention to detail in the stitching and finish speaks volumes about the craftsmanship.
Packaging & Delivery: Despite the long journey from Pakistan, the packaging was exceptional. The care taken in wrapping and protecting the jacket meant it arrived in pristine condition. My initial concerns about international shipping were completely unfounded.
Value for Money: This purchase proves that sometimes the best finds come from unexpected places. The quality rivals much more expensive brands, making it an outstanding value.
Overall: A fantastic find that I'll treasure for years to come. Don't let the international shipping make you hesitate - this jacket is absolutely worth it. Beyond thrilled with my purchase!

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE Returns are a SCAM

Bought a jacket, but didn't like the style so exchanged it. All very straightforward and simple. The exchange wasnt the right fit, so to save them the hassle of sending out another jacket I returned for a refund.

Today I get an email, with pictures of the jacket saying their team has inspected it and it is damaged and can not be sold. They have deducted £50 from my refund. This is categorically dishonest and a lie. I tried it on, looked in the mirror and carefully repacked it, in exactly the same way it came out of the box.

They have blatantly scammed me out of £50! I have never been so offended and annoyed at being so blatantly scammed. Do not trust this company. If you ever want to return your jacket please be wary!

February 4, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi John,

We are deeply sorry for the inconvenience you've experienced, and we understand how frustrating this situation must be for you. Please know that this is absolutely not the experience we aim to provide, and we genuinely regret that you feel this way.

At F Jackets, we are a legitimate and customer-focused business, and we take all claims and concerns very seriously. We do not take refund deductions lightly, and typically, they are made only in exceptional circumstances where the item has been reported as damaged. However, we understand your concern and would like to assure you that this was not intended to cause you any distress.

Your satisfaction is everything to us, and we are committed to resolving this matter to your complete satisfaction. As such, your case has been escalated to our Customer Service Supervisor, Hazel Peter, who has already reached out to you with a solution. Please do not hesitate to reach out to her for any further clarification or assistance, as we want to ensure that your concerns are addressed properly.

Thank you for sharing your feedback, as it helps us improve our service. We hope to have the opportunity to restore your trust in us and deliver the customer experience that you truly deserve.

Best regards,
Team F Jackets

Rated 5 out of 5 stars

I absolutely love my new jacket

I absolutely love my new jacket! I've been wanting a colorful leather jacket for some time and finally found it. I was unsure of the size I would need because I like my jackets a little roomy. But I ordered a Large and it was too snug for my liking. FJackets worked with me and I was able to return the original jacket and they sent a replacement in an XL at no additional cost to me. The customer service was fantastic! I actually ended up ordering a second jacket from them. Now I have beautiful, quality leather jackets that fit perfectly! So happy I ordered from them.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect tall leather jacket

As a taller lady (5’11”) finding a well proportioned leather jacket was becoming increasingly difficult until I found FJackets.com. I love my jacket and the feminine tailoring, both sleeves and body are a great fit. The jacket arrived beautifully packaged too. I don’t hesitate to recommend.

January 16, 2026
Unprompted review

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