FJackets.com Reviews 2,201

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 495 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often highlighting the soft and supple leather, and the stylish designs that garner many compliments. The fit is frequently described as perfect, with many appreciating the accurate sizing and tailored feel. Reviewers also commend the excellent customer service, noting the helpfulness, quick responses, and efficient handling of exchanges and returns. Delivery is consistently fast, even for international orders, and products arrive well-packaged and in pristine condition. However, some people were dissatisfied with the quality of certain items, describing them as cheap and not feeling like genuine leather. There were also occasional issues with delivery delays and unexpected charges for taxes or tariffs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction that... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the product's... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and fast shipping, with... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless,... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb cognac jacket for my wife. Such beautiful styling and strikingly attractive colour… both the shade and design hit you in the eye and scream quality. Fits her to a tee as did the red jacket... See more

Rated 5 out of 5 stars

Had two jackets from here now, a blazer type and the tan biker jacket. The blazer I ordered the wrong size initially, return and exchange was quick and easy had loads of compliments. The tan biker ja... See more

Rated 5 out of 5 stars

I ordered my 1st leather jacket from Fjackets & the whole experience was fantastic! I initially ordered a medium which was too big for me so I had to return it for a smaller size & a different styl... See more

Rated 5 out of 5 stars

Couldn't be happier with my experience with F Jackets! Seriously. The prices are outstanding, the options are great and their customer service is out of this world. Being that the suit shipped from ov... See more


Company details

  1. Outerwear Store
  2. Leather Coats Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Over 55,000+ happy customers trust FJackets. Explore our official brand for the latest leather outerwear for men and women.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Order was Great!

The order was shipped quickly and true to size.
It arrived with ample information on how to care for it and keep it looking new.
The return policy also made it easy to order with confidence if something was wrong.
The company also refunded me the tariff that FEDEX charged because I'm in the US promptly.
I wouldn't consider ordering a leather jacket anywhere else going forward.
Also excellent customer service and communication.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

We had an exchange/refund we needed to…

We had an exchange/refund we needed to make with FJackets. I was worried when you see companies online that if you run into this issue, they will make it difficult. They made the process completely easy and honored all of their policies. Moreover, they were responsive and helpful. Kudos to keeping customers happy.

December 20, 2025
Unprompted review
Rated 4 out of 5 stars

Christmas Present

I bought a jacket for my husband for Christmas 2025, he was delighted with it... Unfortunately, one of the buttons broke, initially my concerns were not addressed appropriately. However, after a few emails back and forth, they came good and rectified the situation.

No company gets it right 100% of the time, however... I am confident that if there are issues, the customer experience team will work with you to enact a resolution.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

I want to tell you about Fjackets

I want to tell you about Fjackets, I first saw the advertisement for them on line and I was sceptical when I saw the jackets and the price but there was one I really liked so thought I would order it.
The jacket arrived and it was packaged beautifully and the jacket was amazing everything I wanted it to be and more it was really well made. Unfortunately it was a little bit tight I couldn’t have got a jumper under it. So I got in touch with the company and said I needed to return it for the next size up. The company were great it was no trouble at all. I am looking forward to the other one coming. So if you’re looking for a Leather Jacket or coat give this company a go as it’s a lot cheaper than the high street and are really beautifully made.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Product received is exactly as ordered

Product received is exactly as ordered. Shipping times were as described (ignoring weekends as per usual). It was well constructed, and it's a beautiful jacket. It fit perfectly, which was a worry of mine. No complaints. Only upsides. If I needed another jacket, I would order here again.

January 7, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Joshua,

We’re so glad your jacket arrived exactly as expected and fit perfectly. It’s wonderful to hear you appreciated the quality and shipping. Thank you for your kind words, and we look forward to your next order with FJackets.

Regards,
Team FJackets

Rated 5 out of 5 stars

Fantastic quality

I brought a leather full length coat and when it arrived I was very happy and pleased with it. It fitted perfectly and arrived very quickly. The quality of the leather is great. I would advise anyone thinking of buying from this site go for it 🙂.

January 10, 2026
Unprompted review
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Reply from FJackets.com

Hi Andrew,

We’re thrilled to hear you’re so happy with your full-length leather coat. It’s great to know the fit, quality, and fast delivery met your expectations. Thank you for recommending FJackets to others!

Regards,
Team FJackets

Rated 4 out of 5 stars

Beautiful coat

Lovely coat well made and packaged so well no problem with delivery great purchase

January 19, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Kay,

We’re delighted to hear you loved the coat and appreciated the quality, packaging, and smooth delivery. Thank you for your kind words, and we’re so glad your purchase was a great one.

Regards,
Team FJackets

Rated 1 out of 5 stars

Do not buy from this company!

Do not buy from this company!
Absolute shambles of a service. Placed my order on 27 December 2025 and it still hasn’t arrived. Despite emailing, I have been advised every week it will be shipped by the next week, only to be told today to wait until the first week of February or Mid-February. The company itself does not know when/if the product will be shipped. Advised to find something else on the site only to still see what I ordered available in the same size!!! Happy to take your money yet not provide you with the item!

December 27, 2025
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hello Lenny,

We completely understand how frustrating this delay has been and appreciate your patience. Hazel Peter, our Customer Support Supervisor, has personally contacted you and shared the current status of your order. She will remain available to assist you until your item is delivered.

We value your feedback and want to make sure any remaining concerns are addressed promptly. Please feel free to reach out directly so we can resolve everything and ensure your order reaches you without further issues.

Thank you for allowing us to make this right.

Regards,
Team FJackets

Rated 5 out of 5 stars

My experience is great

My experience is great, Fjackets is a great and perfect fit Genuine leather Material, I was scared when I made my order, but when my Jacket arrived, I was filled joy, I love it, my wife love the jacket and ask me to order her own by force, I had no option than to order her own and its arriving in a few days, keep up with the production of good quality jacket, Fjacket. Delivery is also great but takes a bit of time

January 16, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Abbey,

We’re so glad your experience turned out great and that the quality and fit exceeded your expectations. It’s even better to hear your wife loved it too. Thank you for your trust, patience with delivery, and for choosing FJackets.

Regards,
Team FJackets

Rated 5 out of 5 stars

The customer service and the Jacket are exceptional

The customer service team are excellent and really do make you feel valued.
The order and delivery service is fast, reliable and you are always kept informed.
Now onto the best part. The Jacket is exceptional, real quality leather and a great fit.

January 24, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi John,

It’s wonderful to hear that both our customer service and jacket quality stood out for you. We truly appreciate your kind words and are glad the fit, leather, and delivery experience met your expectations. Thank you for choosing us.

Regards,
Team FJackets

Rated 5 out of 5 stars

Great product and true to size

Great product and true to size. I'll be buying from jackets again really soon. The f jackets team kept me well informed of where and when my jacket would be shipped and when it would arrive. And free shipping was awesome. Thank you again jackets

December 26, 2025
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Brian,

We’re thrilled to hear you loved the quality and fit of your jacket. Keeping our customers informed every step of the way is important to us, and we’re glad the free shipping made it even better. Thanks for choosing FJackets, and we look forward to your next order.

Regards,
Team FJackets

Rated 5 out of 5 stars

I bought two and will buy more

I have bought two jackets from FJacjets and I love them both! Great quality, exact fit, and they are fantastic!

January 24, 2026
Unprompted review
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Reply from FJackets.com

Hi Gretchen,

So happy to hear this! Knowing you loved both jackets and found the quality and fit spot on truly means a lot to us. Thank you for choosing FJackets, and we look forward to seeing you back for more.

Regards,
Team FJackets

Rated 5 out of 5 stars

The fit of the jacket wasn't right for…

The fit of the jacket wasn't right for me, so I returned it for a refund. I then discovered there were petite sizes, so I ordered one of them. The process was quick and easy, and the new jacket was just right. I've already gotten several compliments on it!

January 23, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Mary,

We’re so glad you gave us another try and found the perfect fit with our petite sizing. It’s great to hear the exchange was seamless and that your new jacket is already turning heads. Thanks for choosing us!

Regards,
Team FJackets

Rated 5 out of 5 stars

I ordered a jacket from the website and…

I ordered a jacket from the website and it came exactly as pictured, true to size and incredibly great quality. Very soft leather, so happy with my purchase. Product was delivered quickly with great tracking visibility. Would definitely buy other jackets and other colours from this company. Great for rides on my motorbike.

January 13, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Casey,

Thank you for your kind feedback! We’re glad you loved the fit, quality, and fast delivery. It’s great to know the jacket performs well on your motorbike too. We look forward to serving you again soon.

Regards,
Team FJackets

Rated 4 out of 5 stars

Delivery time is stated as 4-6 days

Final Update - I have deleted my previous review. I have been wearing the coat for a week now and it is wonderfully warm and a great fit. I can't really fault the customer service I had to rectify the initial issues. It is only fair to give credit where it is due.

January 23, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi John
Thank you for your feedback.

We sincerely apologize for the misunderstanding and confusion regarding our delivery timeline.

We would like to clarify that our orders are processed, shipped, and delivered within 4–6 business days, and this is the standard timeframe we aim to meet for all customers.

We understand how important accurate delivery expectations are, and we regret any inconvenience the delay in your order may have caused.

Your order is currently being handled with priority, and to ensure full transparency and real-time updates, our customer service Supervisor Hazel Peter, is personally getting in touch with you to oversee the process and ensure everything is completed smoothly and to your satisfaction.

We truly appreciate your patience and the opportunity to resolve this matter. We hope the product exceeds your expectations upon arrival.

Kind regards,
Team F Jackets

Rated 5 out of 5 stars

Lovely purple leather coat

I purchased a purple leather coat/jacket, size 12. It is of beautiful quality and a great fit for a size 12. It was well packaged and the colour is fabulous.

January 20, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Susan,

We are thrilled to hear you love your purple leather coat. Knowing the fit, quality, and color met your expectations truly makes us happy. Thank you for sharing your experience and for choosing our brand.

Regards,
Team FJackets

Rated 5 out of 5 stars

This is NOT a scam

This is NOT a scam. Seems to cheap to be true. Ordered two coats and bit is true they are that good and a super bargain.

January 15, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Sam,

We truly appreciate you sharing this. It means a lot to know the quality and value exceeded your expectations, and we are glad you are enjoying both coats.

Regards,
Team FJackets

Rated 5 out of 5 stars

High quality coat

I am so glad I found this company!
I ordered the women’s Bristol Leather Coat and it did not disappoint! Before ordering I checked the measurements both body and product and confirmed sizing in a chat as I wanted to make sure the coat fit. It does fit even in the arms… sleeves on most items are usually too long. The companies communication is great as they contacted me before dispatch to make sure they had the correct address. I can not fault the quality of the leather. I’m so happy I’m considering my next purchase!

December 26, 2025
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi LR,

Thank you for taking the time to share such a thoughtful review. We are delighted that the Bristol Leather Coat met your expectations in fit, quality, and comfort. Your appreciation of our communication and attention to detail truly means a great deal to us.

Regards,
Team FJackets

Rated 5 out of 5 stars

Beautiful Jacket

Beautiful Jacket, fit, quality, feel and smell.
I wore it for the first time on Saturday, and got lots of compliments.

January 12, 2026
Unprompted review
FJackets.com logo

Reply from FJackets.com

Hi Simon,

Thank you for sharing this with us. We are delighted to hear you loved every detail, from the fit and quality to the overall feel. It is wonderful to know your first wear brought so many compliments.

Regards,
Team FJackets

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