flaconi Deutschland Reviews 24,381

Scam.. Hermes and Flaconi together are a disaster.. expensive colognes purchased and then stolen by Hermes. Flaconi says they can’t do anything as Hermes claim to have delivered. Waste of money will never use again!

I had ordered few perumes from Flaconi. I returned few items from and to my surprise they did not refund me return of two hell expensive perfume. Upon contacting the customer service said they didnt received those items and cant refund me money. I asked for more proof to which they bluntly replied they cant present any more details. I am online shopper for years and have never ever faced this issue. This company dont have any customer service , no process , no documentation. How do i ever trust them

Good price, fast delivery, quality packaging.

They only shipped a package after the reminder email. Clearly the order got lost somewhere. They say they deliver in 1-3 days. But if they forget your order in the first place, then don't hope for fast shipping. Some processes are not working it seems. I will report back on the quality when I receive the order.

EXCELLENT SERVICE!
Premium quality, Fast shipping, high-end support.
I ordered four days ago and received all the goods in a WELL-PROTECTED excellent package!
I will DEFINITELY shop again from Flaconi.de whatever I want!
Vielen dank <3

I have always had a great experience with Flaconi, mostly I buy skin care products, they have a lot of cruelty free products, and in general it has cost me less than with a competitor I usually also buy from.

I just received my order now Best.-Nr. 1-377301464 and they sent me expired face toner from March 2023 and we are end August 2023!!!

Shame on you Flaconi if i can give zero stars i would have done it ....

Give me my money back

Update:

The solution was useless asking me to return the item after i send you photos...and i did send you photos and i will returned this useless expired product without even asking me to do it!!!!

You did not even apologize for this big mistake!!!

I will never buy from you again

Half-empty bottle
I used to love Flaconi, prices were always a few euros cheaper than on other online shops, like Douglas, Lookfantastic, Notino, but a few months ago I bought Molecul Escentric parfem that was 100% fake (no scent at all). I did not return because I didn’t even think of possibility that might be fake). A few days ago I bought Shiseido tint that was so light weight, like the bottle is empty, after I put it up side down I saw through clear window on the bottle that almost half of product is missing. I wrote to customer service and they nicely said that they can not do anything and ask me for my understanding. 
I am speachless.

Fake/outdated products
This is the first time I shop from this website. I ordered Murad oil free water gel. The photo on their website shows the correct one that has the special bottle and the cream is 50 ml.
The one that they sent me is the old version of the cream that is like a tube and is 60 ml. This old one has not been produced by the original Murad company for a long time !!!
We are not stupid to buy your outdated or fake stuff.
Now I asked for a return let’s see how it goes. But, never shop again from you!

I have bought 2 perfumes from Flaconi, but just got 1 of them. The package was damaged. Unfortunately not recognizable at first. I think the delivery guy from Hermes stole the Perfume. I'm STILL waiting for support. It is really disgusting how people can be this untrusted. I hope for a refund.

I am using Sauvage Dior for last 6 years. I always bought EDT from shops in past. This time I bought EDP from Flaconi through online shopping. Definitely it is fake because my EDT version used to last whole day then what I got from flaconi. It fades away in 3-4 hours. So disappointed.

The worker from hermes declared the package damaged,they repackaged it and sent it to the packstation further, I picked up the package and opened it and the 100ml perfume is missing, just the samples who were also tested, like half of bottles empty. Hermes has some nasty thieves in their company.
Allways be careful with the package weight !
After a long struggle, Flaconi send me the money back, I will never buy again from them anyway as long they deliver with Hermes.

very good communication and professional shop. will do business again any time. thank you!

Ordered a pack of shampoo for my wife for 35 euro.
It came broken, dripping goo from the package.
I made a video of the problem, sent it to flaconi, they suggested 6 euro discount for the damaged product.
Suggesting me to spend another 30 Euro cause they can't in logistics.
I am not even mentioning that the parfume bottle was all covered in slime and tha package was destroyed cause of it.

I love that it smells more intense than the original Black Opium EDP formula.
It gives a warm feeling with a woody scent and not too sweet.
My husband loved it too and bought it as a gift for me.

I have been a customer of flaconi for many years, but the past weeks experience changed my mind.
My package arrived and was opened from both sides, with a perfume missing. When I tried to solve the issue with Flaconi they said they cannot do anything as Hermes had delivered at the specified place. So after not replying to my emails anymore, I decided to just pay for the missing items as I dont want to have issues later.
After reading through the comments I am also starting to believe Flaconi and Hermes have some sort of a deal.
Lesson learned, never buying from Flaconi and never ever put a delivery location with Hermes

Very fast delivery! Great products and sales!

This was one of the most smooth purchases. Fast, well packed, great products.