Flaming Barbecues Reviews 

244
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Web site easy to use, plenty of choice, prices to suit all budgets, they keep you informed at every process, even letting me know they were delivering a day early. The barbeque requires putting to... See more

Rated 3 out of 5 stars

There are instructions on how to put the BBQ together - in picture form only, but no user or cooking instructions what so every. I found some on YouTube . It is quite hard to regulate the temperature... See more

Rated 4 out of 5 stars

Should come packed in two boxes; 46kg is too heavy for single parcel delivery at home. assembly instructions generally very good but lacking in a couple of place: for example container of screws clear... See more

Rated 5 out of 5 stars

Ordered this BBQ received constant email updated on despatch delivery etc. BBQ arrived when stated very easy to construct, cooks excellent very happy has to be one of the better BBQ's on the market f... See more

Company details

  1. Grill Store

About Flaming Barbecues

Information provided by various external sources

Flaming Barbecues are a highly established online retailer trading online for over 11 years. We offer a superb selection of gas and charcoal bbqs, as well as mansonry, portable bbqs, firepits, chimineas and patio heaters.

We aim to provide a huge choice of quality barbecues at low prices. Delivery in the UK is FREE!


Have a Problem?

We will make this our priority:
  • Call 01636 822 883
  • Or email:
  • Productsupport@flamingbarbecues.co.uk

  • Contact info

    4.4

    Excellent

    TrustScore 4.5 out of 5

    244 reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    No recent history of asking for reviews

    This company hasn't invited customers recently, so reviews may not be representative

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.4

    All reviews

    (244)

    0 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 4 out of 5 stars

    Ultra speedy deilvery duff website, but very nice folks in their phone sales dept !!!

    I ordered by gas barbeque on a Thurs morning and it arrived the next morning. You can't get much quicker than that !!

    They also sorted me out a couple of extra bits I wanted for the barbeque that were not "standard items" and again these turned up the very next day.

    My only slight niggle is that the website doesn't work for ordering online, (come on now, we are in the 21st century guys!!) You have to call their phone line, and sometimes "queue" for 10 mins on the phone. Very 1980's.The folk on the phone are really helpful and nice though so credit where credit is due.

    Sort your website out Flaming barbeques, and you will be flaming brilliant !!!

    July 31, 2014
    Unprompted review
    Rated 5 out of 5 stars

    A fantastic BBQ

    Having spent a lot of time in Australia and New Zealand we loved the way they grill on flat plates. They allow you to cook evenly without the flare up and are very easy to clean, that is why we chose the Billy OH. It has a large plate, was very easy to assemble and looks fantastic. Delivery was quick and I have already recommended Flaming Barbecues to my son and friends. Excellent service and product.

    July 30, 2014
    Unprompted review
    Rated 5 out of 5 stars

    Great product, great service

    Looked for ages at many barbecues , really glad we settled on the Billy oh, was easy to assemble and is a great product, we're really pleased with it. The delivery arrived super quickly too so that was a bonus.

    July 30, 2014
    Unprompted review
    Rated 5 out of 5 stars

    Well built and great value!

    I looked at all the BBQs in B&Q, hombase etc but none compare to the build quality of the BillyHo 4 burner I brought. I have only used it twice but so far so good.

    July 30, 2014
    Unprompted review
    Rated 2 out of 5 stars

    Waiting in anticipation

    Made my order, stated at first there had been a problem but received confirmation that the BBQ ordered and money taken with a delivery date for 30th July.
    Next day a tracking email told me my BBQ would be delivered on 29th, great I thought as I wanted to have it ready for my days off. As I was working nights I spent the next day lying on the sofa waiting for the BBQ between 8am and 6pm, woken by every noise outside with the exception of the doorbell. Needless to say, despite the early high expectations... No delivery, no explanation and a tracking system that does not actually track anything other than give you the wrong details.
    Emailed the company and received a reply at 04:00hrs with apologies and promise of a quick investigation and delivery date.
    Let's see if that happens, will be continued...

    July 30, 2014
    Unprompted review
    Rated 5 out of 5 stars

    Perfect Service and Perfect Product

    Ordered a 6 burner Billyoh BBQ at 11.15pm on Sunday. BBQ arrived at 9am on Tuesday. My wife accepted the box and signed the paperwork, however when i checked the BBQ when i returned from work i discovered a dent in the cover. 1 phone call to Flaming BBQ customer service and a collection and replacement was arranged in 10 mins. 9am Thursday morning the replacement was delivered (in perfect condition) the original removed by the driver and all done with a smile on his face. Excellent service and product at a great price...what more do you want ? Any further purchases for outdoor entertainment i know where to go

    July 24, 2014
    Unprompted review
    Rated 5 out of 5 stars

    good product good service

    An excellent product which came well packaged. The delivery was fast and efficient and having tried out the BBQ I can definitely recommend them. They are very strong and the flavors are enhanced which must be down to the design.

    July 21, 2014
    Unprompted review
    Rated 2 out of 5 stars

    From good to bad to worse!

    Began well, making purchase and payment via Amazon , item did not arrive. Checked with FB and no record of order, further checks with Amazon reveal fault in FB system not taking order via Amazon payment,(was told other customers having same issues) so cancelled order with reassurance from both FB and Amazon that no payment would be taken from my account,proceeded to reorder direct from FB with payment over telephone. Within two days my item arrived...... From FB...... It proved to be faulty......no problem....... New one sent out immediately.....we waited collection of faulty one to no avail.......then lo and behold the original order was resurrected and arrived, we refused delivery... Two days later another arrives ...we refused delivery again.at this point And after lots of emails, I checked my account and found I had now paid for two items, the second payment taken by Amazon. It took 3 weeks to get a refund and in that time had two more attempted deliveries,
    eventually the faulty one was collected. If stress and time wasted was counted I would say we are out of pocket,
    Right hand did not know what left hand was doing, promises made were not kept, a very unpleasant experience indeed. ....so if you decide to order from Flaming Barbecues, take heed, and pay direct to them over telephone. But beware!
    Diane

    July 20, 2014
    Unprompted review
    Rated 4 out of 5 stars

    Instructions need review

    Its a great bbq when put together but the instructions should be a little more clear as to what goes where,after a few mistakes got it sorted.Look forward to using it and trying out the good idear of the ash pan

    July 18, 2014
    Unprompted review

    The Trustpilot Experience

    Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

    Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

    Learn more about other kinds of reviews.

    We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

    Learn about Trustpilot’s review process.

    Here are 8 tips for writing great reviews.

    Verification can help ensure real people are writing the reviews you read on Trustpilot.

    Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

    Take a closer look