flatspot Reviews 10,662

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many people appreciate the high quality of the products, describing them as exactly what they expected and often exceeding expectations. The overall service is frequently highlighted as excellent, with a seamless ordering process and helpful customer support, especially when dealing with exchanges or returns. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that medium-sized t-shirts were more like large. A few other people also felt that the material quality of some products was poor, and there were occasional reports of slow responses from customer service regarding order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and overall shopping... See more

Service

Reviewers mention positive feedback about service, consistently describing it as seamless, faultless, and... See more

Quality

Customers had positive experiences with quality, consistently praising the faultless and amazing products,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪 A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manche... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

would recommend

great products and value... fast and accurate delivery

April 10, 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback and are glad you value our products and fast, accurate delivery service.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, everything ad promised

April 10, 2026
flatspot logo

Reply from flatspot

We appreciate you taking the time to leave a review; we are so glad everything was as promised and that you received it quickly!

Rated 5 out of 5 stars

Recommended, would buy again

Great service, good product with the shirt I got. Shipped quickly

March 31, 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback. We are so glad you were happy with our service and the shirt you received, and that it shipped quickly.

Rated 5 out of 5 stars

Great experience i had an issue with…

Great experience i had an issue with item flatspot customer service sorted it out had had me a new one delivered the next day

April 9, 2026
flatspot logo

Reply from flatspot

We're happy to hear that our customer service team resolved the issue quickly and efficiently. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Simple website. Good communication

March 30, 2026
flatspot logo

Reply from flatspot

We're happy to hear that your experience was easy and simple, and that our communication was good. Thank you for your feedback.

Rated 5 out of 5 stars

Super fast delivery super fast returns…

Super fast delivery super fast returns and refunds

March 30, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you had a positive experience with our fast delivery, returns, and refunds. Thank you for your feedback!

Rated 5 out of 5 stars

Great shop

Great shop, quality goods, fantastic service. Fast delivery ⭐⭐⭐⭐⭐

March 30, 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback! We are happy to hear that you enjoyed our quality goods, shop, and fast delivery service.

Rated 5 out of 5 stars

Quick service and good delivery service…

Quick service and good delivery service from DHL. I will definitely be using Flatspot again.

April 9, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you received quick service and good delivery! We appreciate your positive feedback and look forward to assisting you again.

Rated 5 out of 5 stars

I've ordered twice now and both times…

I've ordered twice now and both times have been consistent. The sizing is accurate and the clothes hold up well after washing.

April 12, 2026
Unprompted review
flatspot logo

Reply from flatspot

We're happy to hear that you've had consistent experiences with our products! It's great to know the sizing is accurate and the clothes hold up well after washing. Thanks for your positive feedback.

Rated 5 out of 5 stars

Shoes arrived promptly

Shoes arrived promptly in perfect condition. Used Flatspot before. They’re brilliant

April 8, 2026
flatspot logo

Reply from flatspot

We're happy to hear that your shoes arrived promptly and in perfect condition! We appreciate you choosing us and your brilliant feedback.

Rated 5 out of 5 stars

Great service

Great comms and fast, free delivery!.
Will definitely use again.

April 7, 2026
flatspot logo

Reply from flatspot

We're happy to hear you received great communication and fast, free delivery! Thank you for saying you'll use us again.

Rated 5 out of 5 stars

Goo website overall and fantastic…

Goo website overall and fantastic shipping service with double boxing

April 7, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you enjoyed our website and received fantastic shipping with double boxing. Thank you for your positive feedback!

Rated 5 out of 5 stars

Delighted with my bargain SB's

Delighted with my bargain SB's! Thank you! Bargain price, fast shipping. Box had not a dent in it. Multiple laces!
Really happy! Highly recommend!

April 7, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you're delighted with your purchase and appreciate the bargain price and fast shipping! We're so glad you're happy and highly recommend us!

Rated 5 out of 5 stars

Super Fast Cool

Quick. Easy. Fast. Nice

April 7, 2026
flatspot logo

Reply from flatspot

We are happy to hear that you had a quick and easy experience. Thank you for your positive feedback!

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