flatspot Reviews 10,662

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many people appreciate the high quality of the products, describing them as exactly what they expected and often exceeding expectations. The overall service is frequently highlighted as excellent, with a seamless ordering process and helpful customer support, especially when dealing with exchanges or returns. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that medium-sized t-shirts were more like large. A few other people also felt that the material quality of some products was poor, and there were occasional reports of slow responses from customer service regarding order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and overall shopping... See more

Service

Reviewers mention positive feedback about service, consistently describing it as seamless, faultless, and... See more

Quality

Customers had positive experiences with quality, consistently praising the faultless and amazing products,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪 A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manche... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Very pleased

Great packaging, really fast free shipping. Item as described

April 15, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you received your item quickly and in great condition! Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great price…will definitely be using again

April 14, 2026
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Reply from flatspot

We're happy to hear that you received your order quickly and found a great price. Thank you for letting us know you'll be using us again!

Rated 5 out of 5 stars

Excellent service.

Quick delivery, using a reputable courier. Would definitely order from Flatspot again. Quality product too.

April 13, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you received your order quickly via a reliable courier! We appreciate your positive feedback and look forward to your next order.

Rated 5 out of 5 stars

Ordered a pair of Nike trainers

Ordered a pair of Nike trainers.
Came well packaged as well as fast delivery .
Unfortunately they don’t fit right .
Returns was so simple , just box them up again take to the post office where they scan the barcode given & thats it .
So five stars awarded .

April 13, 2026
flatspot logo

Reply from flatspot

We're happy to hear that your order was well-packaged and delivered quickly. We're also glad the return process was simple for you, even though the trainers didn't fit. Thank you for the five-star review!

Rated 5 out of 5 stars

Always my first choice for SBs

Always my first choice for SBs. Always good with delivery options and excellent customer service.

April 13, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you consistently choose us for your orders. It's great to know our delivery options and customer service meet your expectations.

Rated 5 out of 5 stars

Always a great experience and service…

Always a great experience and service from the team!

Fast and efficient!

April 13, 2026
flatspot logo

Reply from flatspot

We appreciate you sharing your great experience with our team! We are so glad that our service was fast and efficient for you.

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review…

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪

A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manchester myself, I couldn’t resist picking up this lovely ash grey tee instead.

The quality is spot on—soft, well-fitted, and the biscuit logo really pops without being too loud. Clean, stylish, and easy to pair with anything.

Nice little touch with the NOTE stickers included too—always appreciated.

Definitely a must for anyone who loves the collab or wants a subtle nod to it.

April 2, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you enjoyed the NOTE Biscuit T-Shirt! It's great that you appreciate the quality, fit, and design. We're glad the stickers were a nice touch for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great products and a great service

Great products and a great service. The original size I ordered was slightly too small, I used their express exchange service and the replacement item was delivered the next working day. Top tier

April 2, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you had a great experience with our products and service! We appreciate your feedback regarding the express exchange service and are glad the replacement arrived quickly. Thanks for the top-tier rating!

Rated 5 out of 5 stars

Second pair of trainers

Second pair of trainers bought from flatspot and every bit as nice and quality as first . Fast delivery excellent quality excellent service what more can you ask ⭐️⭐️⭐️⭐️⭐️

April 2, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you are pleased with the quality and service! It's great to know you've had another excellent experience with our fast delivery. Thanks for your positive feedback!

Rated 5 out of 5 stars

Great service.

I’ve ordered products from Flatspot twice so far and found their service faultless. Good communication, great quality produce, fast delivery and good quality packaging.

April 10, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you've found our service faultless! It's great to know you appreciate the communication, product quality, fast delivery, and packaging. Thanks for your positive feedback!

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