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Fleet Alliance Reviews 

978
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more

Company replied

Rated 3 out of 5 stars

I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.

Rated 5 out of 5 stars

I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more

Company replied

Rated 5 out of 5 stars

Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more

Company replied

Company details

  1. Leasing Service

Written by the company

Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(978)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Scott Russell was so so helpful. He went through lots of options and found us a great deal.

March 28, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Carla.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Super efficient

Quick to answer and Patrick was so helpful and efficient . Then Clare messaged me regarding an update in May , great service . Very professional

March 20, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Janet.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great customer service

Great customer service. Tony patiently led me through the process, answered all my questions promptly and made it pain free! Thanks

March 26, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Ian.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Good price

Good price, attentive couteous and professional service. Thanks Scott.

March 22, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Excellent customer service especially…

Excellent customer service especially From Patrick Carolan as we kept on changing our minds. Would definitely use them again. Also big shout out to Clare for keeping us updated.

March 5, 2024
Unprompted review
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Julie.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Outstanding support

From start to finish, Patrick Carolan has been exemplary in terms of courtesy, timekeeping and friendliness. His knowledge of the leasing process is very high and he was highly supportive all the way through. Top marks to Patrick and to Intelligent Car Leasing. David Blair

March 13, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, David.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Car lease experience …

From initial contact to the end Fraser helped me with the car i wanted
Also we ended up ordering two cars as my daughter got one too
Thanks Intelligent Car Leasing and Fraser

March 13, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Hitsy.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Very Happy Customer

From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smooth. Car not due till June but this we knew at the start and did not deter us from going ahead. A pleasant and no stress process and would highly recommend Scott and the team!

March 6, 2024
Unprompted review
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Alan.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Patrick Carolan was a tremendous help …

Patrick Carolan was a tremendous help navigating me patiently through the selection and ordering process. Very professional and non pushy at all ! Thank you so much !

March 7, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, A.D.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Can't praise them high enough!

Had our heart set on a specific model and deal, which we were promised (by another broker). Waited 4 weeks for an answer, before being told that the deal was no longer available. This left us in terrible position, sold our car, with no other option than to start again and wait 6-8 months of a factory order.
Found ICL online and give them a call, they listened to what had happened and Sam got straight onto it. Over the course of the past 48 hours, he has found the car we wanted, in stock, with delivery within the month. Everything leading up to now has been exceptional, just waiting on a delivery date of our new car! Thanks guys!

March 7, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Dan.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Fantastic experience so far

Fantastic experience so far. Really well informed and everything explained so well by John the car salesmsn. Cant wait to get my car.

March 6, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Gillian.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Best Leasing Company

Very pleasant and efficient, understood my requirements and tailored the proposal to suit my budget.

February 28, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Kevin.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Excellent

Excellent, really worked for us

February 28, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Graham.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

New Car Lease - Replace Existing

Great help and guidance from Tony

February 26, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, John.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Very good experience with Douglas very…

Very good experience with Douglas very helpful and polite

February 16, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Ruth.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great lease communication was able to sort…

Great communication was able to sort the car we wanted with minimal fuss. Second time we have used Scott Russell to lease a car would recommend Scott

February 19, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Joanne.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Polite, supportive, quick and efficient

This is the first time I have leased via Intelligent leasing. They provided a very personal and efficient service with very competitive pricing.

Many thanks Del

February 16, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Delwyn.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Fantastic Experience

This has been a great experience from start to finish i have never leased a car before and Scott Russell the salesman was brilliant led me through all aspects of leasing and no pressure sales,i would highly recomend this company and special thanks to Scott.

February 13, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Kenneth.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 4 out of 5 stars

Helpful service

Helpful service to lease the car I wanted. Made straightforward over the phone and I assume it’s now on order.
The person I was put in touch with initially turned out to be on almost 3 weeks leave however !

February 2, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, David.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great service with very friendly staff

Great service with very friendly staff, this is my second car and I’ll never use anyone else.

February 9, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Fraser.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

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