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Fleet Alliance Reviews 

978
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more

Company replied

Rated 3 out of 5 stars

I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.

Rated 5 out of 5 stars

I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more

Company replied

Rated 5 out of 5 stars

Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more

Company replied

Company details

  1. Leasing Service

Written by the company

Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(978)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Scott Russell was very pleasant and…

Scott Russell was very pleasant and thorough and patient with me offering me different car options to choose from.

April 30, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Lesley.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great service from first point of…

Great service from first point of contact till delivery of car . Cannot fault it . In fact mentioned to some work colleagues who are now on the website

April 23, 2024
Unprompted review
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Wayne.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Nissan Qashqai

Very good experience fast and efficient

April 29, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Brian.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Anne.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great Service from John Gallagher

Thank you John for all your help. Extremely professional service & now I just hope the car is ready for July !

April 18, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Janie.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Fantastic communication and help from…

Fantastic communication and help from Douglas, made the process quick and simple.

April 25, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Andy.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with , helpful

April 25, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Nat.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Intelligent car leasing has been very…

Intelligent car leasing has been very good with me especially sam he has been patient with me in finding a car and always got back to me when I have sent e mails quickly

April 24, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Andrew.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

John was Fast efficient and and easy…

John was Fast efficient and and easy to deal with, great customer service, thanks again John.

April 23, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Richard.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Excellent provider.

Douglas and Patrick were very helpful, thorough and flexible. This was our second time using them, they were brilliant.

April 19, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Anthony.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Big thanks to Anthony for all his…

Big thanks to Anthony for all his support throughout the process. He was friendly, helpful, and went the extra mile to locate a vehicle which was in very short supply! I would 100% use ICL again.

April 18, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Chris.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Very happy customer since many years

Very happy customer since many years. Again happy today thanks to Scott and Claire. 👍🤩👍🤩👍

April 18, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

The details on the website were very…

The details on the website were very clear and it was easy to request a quote and give full details of my requirements. I received a very quick call from a representative, John Gallagher, who confirmed my request and fully updated me as to the ongoing process. I was not put under any sales pressure at this time.
I quickly decided to do business with Intelligent Leasing and although it is still in the early stages I have been kept fully updated with each stage of the process and everything so far has gone very smoothly.
I have no reservations about using Intelligent Leasing and can only highly commend them

April 18, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, James.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

First class service

From start to finish Scott was first class , very professional and very quick response time with any queries I had . Can’t get better service

April 18, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Sean.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Super helpful account manager

Our account manager, Patrick Carolan, has been super helpful throughout the time we have been ICL customers, and was especially helpful in the recent process of arranging a new lease. Always responsive, cheerful, professional and patient. We're very satisfied customers.

April 8, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Harold.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great experience with Patrick Carolan

Great experience with Patrick Carolan. Very helpful, no amount of questions were too much. Very competitive quotations....buying the car was very efficient. I would highly recommend

April 12, 2024
Unprompted review
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

I ordered my last car with Fraser…

I ordered my last car with Fraser Murray and it was great to deal with him again this time. Very helpful and efficient response.

April 11, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Julie.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Amazing Customer Service

Amazing and continuous support with quotes when choosing a new lease car from Fraser Murray.
Asked for many quotes to decide on what was suitable and right for my family and finances and always received a timely response. Returning customer who won't be going to any other lease company. Look forward to continued relationship and recommend to family and friends

April 9, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Kelly.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Lease Car Deal

Lease deal for electric car sorted out quickly and for a fair price. Zayaad responded quickly to emails and any questions i had.

April 9, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Iain.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Amazing service

Thank you Scott, incredible service and great deal. Very friendly and efficient.

April 5, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Neville.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

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