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Fleet Alliance Reviews 

978
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more

Company replied

Rated 3 out of 5 stars

I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.

Rated 5 out of 5 stars

I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more

Company replied

Rated 5 out of 5 stars

Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more

Company replied

Company details

  1. Leasing Service

Written by the company

Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(978)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use professional service

John was a great help throughout. Very patient whilst I made up my mind and was always there to answer any queries I had. Just looking forward to getting the new car now.

June 11, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Hi Robert,

We are so pleased to hear of your positive experience with our leasing specialist, John.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

This the second car I've leased through…

This the second car I've leased through Fraser Murry at Intelegent Car Leasing.
Fraser has always been professional, friendly, knowledgeable and responsive to any queries/questions that come up making the whole process pretty straight forward in a mine field of an industry.

June 3, 2024
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Reply from Fleet Alliance

Thanks again, Iain for your continued custom. We hope you are enjoying your brand new car!

We look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Scott Russell has been excellent

Scott Russell has been excellent, finding a new car and dealing with old lease car

May 31, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Martin.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Van lease

Intelligent were very helpful in arranging my business lease. Fraser was particularly helpful and professional and made sure all my vehicle requirements were covered.

May 31, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Richard.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great service from Scott

Great service from Scott (Russell), honest, open and willing to discuss options thoroughly. Help offered at every stage which is greatly appreciated.

May 29, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Brian.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Would recommend

Competitive pricing, extremely helpful assistant (Douglas), easy to do busy with.

May 28, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Roger.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Everything was so simple

Everything was so simple , Fraser was great to deal with .

May 24, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Paul.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Easy and straightforward and courteous…

Easy and straightforward and courteous process, managed by Douglas Bell of Intelligent Car Leasing.

May 23, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Tony.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Absolutely the best service from here!!

Absolutely the best service from here. Attentive , kept in touch, really personable no automated emails, understood my needs around cost and delivery time and did everything to help me get what was right for me.

May 23, 2024
Unprompted review
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Darren.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Douglas has been instrumental in…

Douglas has been instrumental in providing the necessary quotes that I required, and I was extremely pleased with his assistance. I've been told the car has been ordered from Toyota. Overall all happy with ICL.

May 8, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Absolutely painless process as always…

Absolutely painless process as always and if my new car is delayed, they will organise an extension on the old one until the new one is available.
Great stuff!

May 21, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Mike.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Good and fast response from Sam Yarwood…

Good and fast response from Sam Yarwood making the whole thing easy to get sorted, Dealt with Sam on my previous lease car and would highly recommend him and Intelligent Car Leasing.

May 10, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Nigel.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Had a great experience.helpful and…

Had a great experience.helpful and friendly people highly recommended to my friends and family.

November 30, 2023
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Khurram.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

A fabulous service

A fabulous service. Tony was extremely helpful and patient.I would definitely recommend.

May 2, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Karen.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Great experience!

Douglas has been absolutely fantastic from start to finish! I cannot wait to get my new car!

May 7, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Lucy.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Had a great experience for the 2nd…

Had a great experience for the 2nd time. Scott Russell big help with finding the car that suited myself.

April 26, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, John.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Scott was professional and helpful

Scott was professional and helpful

May 3, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Jack.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Really helpful and patient in dealing…

Really helpful and patient in dealing with my different request and ended with a good deal

May 2, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, Michael.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

Easy to use

Easy to use, quick response and very helpful. John Gallagher was excellent.

May 2, 2024
Fleet Alliance logo

Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

Rated 5 out of 5 stars

The Fraser Murray person I was dealing with

The person I was dealing with
Fraser Murray was superb 10/10
Helped me every step of the way

May 1, 2024
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Reply from Fleet Alliance

Thank you for taking the time to provide us with excellent feedback, David.

It really means a lot, we look forward to speaking with you again in the future.

Many thanks,
Intelligent Car Leasing

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