From initial inquiry to completion of the deal, we found Intelligent Leasing and Scott Russell excellent! Never leased a car before but everything was explained in detail and the process was very smoo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I selected a used electric car and got all the documents signed but your agent got back to me a few days later to say that the car was no longer available and I have had to select a different car.
I've just taken delivery of my new Cupra Born that i've leased through ICL. After placing my order i've been in regular contact with Hazel over the last 3-4 months while waiting for build and deli... See more
Company replied
Lots to consider when making a change to my vehicle, especially as its my first EV, Sam was very helpful from the start, gave me enough information and allowed me time without any pressure to make a... See more
Company replied
Company details
Written by the company
Fleet Alliance is one of the leading independent Fleet Management and Electric Car Salary Sacrifice specialists in the UK. We help businesses of all sizes reduce their fleet operating costs while delivering the highest levels of service in our industry. We have been named one of the UK’s Best Places to Work 12 years in a row and have won the leasing industry’s benchmark customer service survey four times. As a member of the Climate Group EV100 global initiative, we are one of a group of forward-thinking companies committed to accelerating the transition to electric vehicles and making electric transport the new normal by 2030.
Contact info
Skypark 1, G3 8EP, Glasgow, United Kingdom
- 03456018407
- info@fleetalliance.co.uk
- www.fleetalliance.co.uk
4.7
Excellent
978 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just ordered car with Douglas
Just ordered car with Douglas, all aspects of the ordering was very straightforward and easy,
August 14, 2024
Reply from Fleet Alliance
Hi Peter, we are so pleased to hear that you had a straightforward and easy ordering process with Douglas.
Please don't hesitate to get in touch if you need further assistance.
Intelligent Car Leasing
good service
Fraser Murray was very friendly and helpful. He helped me secure a good deal on a new car. Always returned calls and emails.
August 5, 2024
Reply from Fleet Alliance
Hi Lauren,
Thank you for taking the time to provide us with your feedback.
We hope you enjoy your brand new car. Please don't hesitate to get in touch if you require any further assistance.
Intelligent Car Leasing.
Scott Russell the sales man is just…
Scott Russell the sales man is just what a sales man should be like.
Pushy sales men are worse than defence lawyers.
July 31, 2024
Reply from Fleet Alliance
Hi Steve,
Thank you for taking the time to tell us about your experience with our leasing specialist Scott.
We hope you enjoy your brand new car!
Intelligent Car Leasing
Great Service
Great support from Scott and an easy process from initial enquiry to signing the paperwork.
July 30, 2024
Reply from Fleet Alliance
Hi Robbie,
We are so pleased to hear of your positive experience with our team.
Please don't hesitate to get in touch if you require any further assistance.
Intelligent Car Leasing.
Friendly and easy to deal with
July 25, 2024
Reply from Fleet Alliance
Hi Neil,
Thank you for taking the time to provide us with your feedback.
We hope you enjoy your brand new car. Please don't hesitate to get in touch if you require any further assistance.
Intelligent Car Leasing.
Car delivered with damage
Car delivered with damage, took over a week to repair while car eventually ended up undrivable leaving me without transport.
Poor customer service other than a staff member called Natalie
June 13, 2024
Great service from Sam....
Sam Yarwood got the best deal on the market, clear communication and xcellent understanding of lease market.
July 10, 2024
Reply from Fleet Alliance
Hi Tabraz,
We are so pleased to hear about your positive experience with our leasing specialist, Sam.
Enjoy your brand new car when it arrives.
Thanks,
Intelligent Car Leasing
Very quick response
Very quick response, and very easy to deal with! Straightforward process after sending an enquiry to this company
July 8, 2024
Reply from Fleet Alliance
Hi Aaron, we are so pleased to hear that you had an easy and straightforward experience with our leasing team.
If you have any more questions please don't hesitate to get in touch.
Many thanks,
Intelligent Car Leasing
Pain free and easy
Renewed my lease with Intelligent Car Leasing. I knew what I had in mind and Fraser made the process straight forward and hassle-free.
I recommend ICL to anyone looking to lease their next car.
July 11, 2024
Reply from Fleet Alliance
Hi Samuel, we are so pleased to hear that Fraser was able to help you with your brand new Kia Ceed order.
Please don't hesitate to get back in touch if you have any other questions. Our team is on hand to assist with all your leasing needs. Enjoy your new car when it arrives.
Many thanks,
Intelligent Car Leasing
Patrick has been flawless!
The deal was significantly better than I could get from a VW main dealer and, in all honesty, the service was too! Communication from Patrick has been fantastic; I have been kept informed constantly throughout the process and it has all been incredibly simple. Patrick has been absolutely flawless and I will not hesitate to recommend him & Intelligent Car Leasing to friends & family. I will be using them again in future, without doubt. Thank you very much for all your help, Patrick, it really is very much appreciated.
June 26, 2024
Reply from Fleet Alliance
Hi Steve, we are so pleased to hear that you found a car that meets your requirements, and Patrick was able to help you with your leasing process. Please don't hesitate to get back in touch if you have any other questions. Our team is on hand to assist with all your leasing needs. Enjoy your brand-new car when it arrives.
Many thanks,
Intelligent Car Leasing
Patrick was amazing
Patrick was patient, thoughtful and helpful during the time it took for me to find right car with him. In fact I would say he’s been amazing!
July 5, 2024
Reply from Fleet Alliance
Hi Glyn, thank you so much for taking the time to provide us with excellent feedback. Enjoy your brand new car when it arrives. If you have any questions please don't hesitate to get back in touch with Patrick or any member of the ICL team. We would be happy to assist you.
Many thanks,
Intelligent Car Leasing
Great company to deal with
Great company to deal with. Support and advice was excellent. Would definitely recommend dealing with them.
June 30, 2024
Unprompted review
Reply from Fleet Alliance
Thank you very much for providing your 5 star review. It was great to hear that the support and advice you received was excellent. We hope you love your new car ❤️
Excellent customer service!
Very happy with my car. Staff are very knowledgeable and have been really helpful.
June 28, 2024
Unprompted review
Reply from Fleet Alliance
Thank you for your 5 Star review, Pauline. We're delighted to hear you were very happy with your car ❤️
Positive Experience
The portal is easy to use and Fraser has fully supported me throughout the ordering process - fantastic support, thank you
June 28, 2024
Unprompted review
Reply from Fleet Alliance
Thank you very much for leaving us an excellent review. It was great to hear that our salary sacrifice portal was easy to use and the service provided by Fraser was fantastic. We hope you love your new electric car ❤️
Well done Fleet Allience
Fantastic company. Great customer service. I would highly recommend.
June 26, 2024
Unprompted review
Reply from Fleet Alliance
Thank you Lisa for the excellent feedback. We wish you many happy miles in your new car ❤️🚗
Reply from Fleet Alliance
Thank you for the 5 star review, Ben. 🚗❤️
Really positive experience so far
Really positive experience so far. My first time purchasing an electric car so needed all the support I could get and I felt that I got it throughout the process.
June 27, 2024
Unprompted review
Reply from Fleet Alliance
Thank you for the excellent feedback Andy. We're delighted to hear that the support you received when ordering your new Electric Car was really positive ❤️
Friendly and Helpful
Patrick was very helpful and informative right from the initial enquiry through to my order being processed. He answered all my questions and queries promptly. This gave me confidence that I had made the right choice in leasing through Intelligent Car Leasing.
June 19, 2024
Reply from Fleet Alliance
Hi,
We are so pleased to hear of your positive experience with our leasing specialist, Patrick.
It really means a lot, we look forward to speaking with you again in the future.
Many thanks,
Intelligent Car Leasing
Great service and Scott really helpful…
Great service and Scott really helpful giving suggestions as to what may best suit my requirements. Found a car that ticks all the boxes and look forward to it arriving. Would highly recommend!
June 24, 2024
Reply from Fleet Alliance
Hi Jackie, thanks for your kind words, we are so pleased to hear that you found a car that meets your requirements. Please don't hesitate to get back in touch if you have any other questions. Our team is on hand to assist with all your leasing needs. Enjoy your brand-new car when it arrives.
Many thanks,
Intelligent Car Leasing
Quick and efficient service
June 12, 2024
Reply from Fleet Alliance
Thank you for your kind words John, please don't hesitate to get back in touch if you have any other questions. Our team is on hand to assist with all your leasing needs.
Many thanks,
Intelligent Car Leasing
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.