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Fleet Mortgages Reviews 

258
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and responsive team members who go above and beyond to make complex application processes feel much smoother and easier to manage. Many consumers highlight the exceptional support, expert guidance, and highly efficient communication received from the dedicated team throughout all stages of their financial cases. Some reviewers were not happy with the lengthy timescales, constant back and forth communication issues, and demanding paperwork requirements. A few other people also felt that the turnaround times for document checks could be frustratingly slow and difficult to navigate during busier operating periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient support, clear... See more

Staff

Customers report positive experiences with staff, highlighting the knowledgeable, responsive, and supportive... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and supportive team... See more

User experience

Clients share positive opinions on user experience, highlighting speedy and straightforward systems that make... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick turnaround times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a broker with 35 years of experience, I have to give thanks to Fleet and the great team that have been looking after my cases over the years and after the latest two completions. The Fleet team of... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Josh Parker highly enough. As my BDM at Fleet Mortgages, he went above and beyond at every stage of the process and played a vital role in getting my deal over the line. His proactiv... See more

Company replied

Rated 5 out of 5 stars

Sometimes it really is the simple things which make a difference. It was a pleasant surprise to receive a call from Fleet Mortgages this morning to pro-actively advise us that a new lower rat... See more

Company replied

Rated 5 out of 5 stars

Historically I had found Fleet quite difficult to deal with. Their underwriting process required a lot of info, often far too much! Of late I am pleased to say this has improved hugely, underwriting i... See more

Company replied


Company details

  1. Mortgage Lender
  2. Financial Institution

About Fleet Mortgages

Written by the company

Fleet Mortgages is a trusted name in the buy-to-let market, helping its intermediary partners achieve successful outcomes for their landlord clients. We're a specialist buy-to-let, intermediary-only lender, and we were acquired by Starling Bank in 2021.

Whether your clients are looking for Individual, Limited Company Buy-to-Let mortgages or seeking finance for HMO/MUBs, Fleet Mortgages is well-positioned to help your clients with the right solution for their needs. Our professional team has exceptional market knowledge and a wealth of experience within the buy-to-let sector.

Start the buy-to-let conversation with Fleet today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

258 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(258)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great lender with competitive products…

Great lender with competitive products and awesome support from our BDM,s

June 15, 2026
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Reply from Fleet Mortgages

Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.

Rated 5 out of 5 stars

My experience with Fleet Mortgages has good with easy and quick process.

My experience with Fleet Mortgages has been positive, with efficient service, clear communication, and helpful support throughout the mortgage process.

June 15, 2026
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Reply from Fleet Mortgages

Thank you for taking the time to leave us a review. We're delighted to hear that we could help you and your customer and we look forward to working with you again soon.

Rated 5 out of 5 stars

5 stars

I’ve used Fleet for many years now and always found them easy to use. Our business managers Jayde and Donna are always so helpful and are always on hand to speak to.

June 11, 2026
Unprompted review
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Reply from Fleet Mortgages

We just wanted to say thank you for taking the time to leave us a 5* review, we really appreciate it.

Rated 5 out of 5 stars

I have an amazing BDM team along with a…

I have an amazing BDM team along with a dedicated underwriter in Jarka for all my cases, which really helps as we have built a strong relationship and know how each other work now! I always have a great experience in placing business with Fleet.

June 11, 2026
Unprompted review
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Reply from Fleet Mortgages

Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.

Rated 4 out of 5 stars

Good With Ltd Co complex cases

Fleet Mortgages were used for a complex limited company buy-to-let remortgage involving layering within the company structure. Like many limited company lenders, there is still work to be done in this area generally, but Fleet handled the case well. The process was straightforward enough, the underwriting wasn’t overly painful, and the underwriters were available when needed. They are also willing to consider structures and scenarios that many other lenders simply won’t. Their BDMs are friendly, helpful and easy to get hold of, which makes a real difference on more complex cases. Overall, Fleet are definitely one of the stronger lenders in the limited company buy-to-let space, particularly where the case is more specialist or layered.

June 11, 2026
Unprompted review
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Reply from Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent BDM

Emma is fantastic. Always on hand to assist with queries and makes dealing with Fleet so much easier

June 10, 2026
Unprompted review
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Reply from Fleet Mortgages

Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.

Rated 3 out of 5 stars

Took so long getting to offer

Took too long getting to offer

June 5, 2026
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Reply from Fleet Mortgages

Thank you for your feedback and we’re sorry to hear about your experience. At Fleet Mortgages we're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.

Rated 4 out of 5 stars

Loyalty Remortgage process

Loyalty Remortgage process. Application and document request streamlined and good smooth transaction.

May 31, 2026
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Reply from Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Rated 5 out of 5 stars

Top BDM Team

Top BDM Team, very helpful.

May 25, 2026
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Reply from Fleet Mortgages

Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.

Rated 3 out of 5 stars

Alot of documents required, far to many in my opinion

Far to many documents requested for case which was a straight forward capital raise remortgage on an unencumbered property bought cash just over 6 months ago. Also never had a case almost not acceptable due to lender expecting any mortgage applicants to have existing credit arrangements active or not acceptable for mortgage with Fleet.

May 5, 2026
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Reply from Fleet Mortgages

Thank you for taking the time to leave us a review. We're always looking at ways in which we can improve our service, so we will share your feedback with the relevant team.

Rated 5 out of 5 stars

Fantastic start to finish

From registration to completion the process was slick, the telephone team kept me up to date at all stages and were on hand to answer any questions. A lender who is a breeze to use!

May 28, 2026
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Reply from Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Rated 5 out of 5 stars

I've had a great experience with Fleet…

I've had a great experience with Fleet for my clients. The process was really smooth and they were able to help where other's couldn't. They even extended the offer quickly due to some delays with the solicitors and management company. Special thanks to my BDM's Charlotte and Dave!

May 21, 2026
Unprompted review
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Reply from Fleet Mortgages

Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.

Rated 5 out of 5 stars

Great Staff

Charlotte my telephone business development manager at Fleet always goes beyond to help with any difficulties. She has just recently helped on three cases two of which were quite tricky and she has helped smooth the process and has ensured things have progressed well. She is an asset to Fleet.

May 15, 2026
Unprompted review
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Reply from Fleet Mortgages

Thank you so much for your feedback. We have an amazing team here at Fleet so we’ll make sure we pass your feedback on and we look forward to working with you again.

Rated 5 out of 5 stars

Very straightforward process from…

Very straightforward process from application being submitted to the mortgage offer being issued. Also, great communication form the underwriter.

April 9, 2026
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Reply from Fleet Mortgages

Thank you so much for leaving us a 5* review. We look forward to supporting you and your clients in future.

Rated 4 out of 5 stars

Most things were totally positive

Most things were totally positive - friendly and helpful

May 12, 2026
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Reply from Fleet Mortgages

Thank you for taking the time to share your experience with us and we look forward to working with you again soon.

Rated 5 out of 5 stars

Fleet Mortgages

Fleet Mortgages have made some excellent improvements recently, making it much easier to do business with them. These include enhancements to their lending criteria and the removal of the restricted limited company conveyancer panel, which gives our clients a wider choice of solicitors.

They offer competitive products, and I have been submitting a significant amount of business to them recently.

My BDMs, David Lockwood and Josh Mynard, consistently go above and beyond to help us overcome any challenges we face. They are a huge credit to the company.

May 5, 2026
Unprompted review
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Reply from Fleet Mortgages

Thank you so much for your feedback. We’re delighted our team could assist with your case recently. At Fleet, we pride ourselves on having an exceptional team, and we’ll make sure your comments are shared with them. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

One of the best BTL lenders

As a BTL mortgage broker specialising in large and sometimes complex portfolio arrangements, I need lenders, BDM's and underwriters to know what they are talking about, to be supportive for me and my Clients and to provide a professional and personalised service.

Stella, Hannah and Caroline are three of the very best out there.

Thank you!

May 1, 2026
Unprompted review
Fleet Mortgages logo

Reply from Fleet Mortgages

Thank you so much for taking the time to leave us a review. It’s great to know our team could make the process fast and keep you updated throughout. Thank you for choosing Fleet Mortgages and we look forward to working with you again.

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