Robert Collinge at Fletchers is just the person you want to support you through a long drawn out personal injury claim! He was great - always available, supportive, friendly, professional and of cours... See more
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Location
Switch locationSt James's Tower, 7 Charlotte Street, M1 4DZ Manchester, North West, GB
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I was fully supported from the start of the case till the ending I was guided and had full explanation of every step of the process The Lawyers the receptionist and the entire team was amazing
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The team at Fletchers Solicitors Polly, Chloe and Jessica have been absolutely brilliant at navigating everything since our Mothers life changing car accident. We couldn’t have done it without them al... See more
Company replied
Kept informed throughout the process , Kimberley was always available to discuss any questions , Successful claim and they negotiated after a poor first offer . The charges 25% is high plus vario... See more
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Company details
Written by the company
When life changes in a moment, finding the right support can make all the difference. At Fletchers Solicitors, we support people and families through some of the most difficult times in their lives - whether that’s recovering after a serious injury or seeking answers following medical negligence. We combine expert legal guidance with practical rehabilitation and wellbeing support, helping our clients understand what’s happened, what comes next, and how to move forward with confidence. Our focus goes beyond the legal claim- it’s about standing alongside you, providing clarity, reassurance, and the support needed to rebuild for the moments that matter most.
Contact info
St James's Tower, 7 Charlotte Street, M1 4DZ, Manchester, North West, United Kingdom
- 1613881733
Contact the Specialist Lawyers
4.2
Great
24 reviews
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The Lawyers I needed for my case
I was fully supported from the start of the case till the ending
I was guided and had full explanation of every step of the process
The Lawyers the receptionist and the entire team was amazing
August 16, 2025
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Agyekumwaa,
We're so pleased to hear that you felt fully supported throughout your claim and that every stage of the process was clearly explained to you.
It's also fantastic to hear your kind words about our lawyers, reception team and everyone involved in your case. We pride ourselves on working together to provide the best possible support, and your feedback is really appreciated.
Thank you for placing your trust in us. We wish you all the very best for the future.
Samantha
Legal service provided by fletchers was…
Legal service provided by fletchers was excellent, I couldn't understand some procedures but Saba was extremely helpful and patient in explaining the procedure to me and bringing my case to a closure quickly. I have no hesitation in recommending Fletchers solicitors to anyone
July 31, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for your kind feedback. We’repleased to hear that you had an excellent experience with us.
We know that legal procedures can sometimes be complex, so it’s great to know that Saba took the time to explain everything clearly and patiently, helping you feel supported and informed. We’re also pleased that she was able to help bring your case to a successful conclusion efficiently, and she will be delighted to hear how much her support was appreciated.
Thank you for your recommendation and for taking the time to share your experience.
We wish you all the best!
Samantha
Robert Collinge at Fletchers is just…
Robert Collinge at Fletchers is just the person you want to support you through a long drawn out personal injury claim! He was great - always available, supportive, friendly, professional and of course a great source of legal advice with a wealth of experience. Most importantly, he listened to me and let me make my own decisions when things came to a head. I was delighted with the final outcome. Fletchers team were prompt, efficient and easy to engage with especially Noor Choudhury who assisted on my case. Fletchers did everything necessary to support my claim and I have no hesitation in recommending them.
July 22, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for taking the time to leave such a wonderful review!
We're so pleased to hear that Robert provided the support and guidance you needed throughout what was understandably a long and challenging claim. It's particularly pleasing to know that his approachable manner, availability and commitment to listening to your views helped you feel confident in making informed decisions at key stages of your case.
We'll also make sure to pass on your kind words with Noor Choudhury and the wider team. It's great to hear that you found everyone prompt, efficient and easy to engage with, and that you felt fully supported throughout the claims process.
Most importantly, we are pleased that you were delighted with the outcome achieved.
Thank you for recommending our services to others. We wish you all the very best for the future!
Samantha
Dont waste your time
Dont waste your time, factual evidence in a telephone recording, lead consultant stating diagnosis wrong, another consultant discharged without investigations, then proved its way worse, now lost movement in left foot. Refused to accept claim. The information collected wasn't taken down correctly, I have evidence, and never asked me to email it for review. Complaints ignored by consultant could have prevented now diaphragm could possibly stop working, and be left on a ventilator for rest of my life. I'll find another solicitor that collect as much evidence as possible before refusing
July 12, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi John,
We’re sorry to hear that you’re disappointed with the outcome and understand how frustrating this must be.
We would like the opportunity to look into your concerns further. We have sent you a request via Trustpilot for some additional details so that we can identify your case and review the issues you have raised. If you could respond, we would be very grateful.
Best wishes,
Samantha
Waiting 3 years now and still nothing…
Waiting 3 years now and still nothing apart from the odd email now n again saying they are waiting fir dependent to reply.
July 9, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
We sincerely apologise for the prolonged wait and the lack of progress. We understand your frustration with the ongoing delays and infrequent updates. At Fletchers Solicitors, we always strive to provide the best possible service, and we would never want to add to what must already be a difficult time for you. We’d really like the opportunity to look into your concerns in more detail. However, we’re unable to locate your case based on your review alone. Please could you respond to the request for more information on Trustpilot so we can identify your file and investigate this further? Your feedback is important to us, and we’d appreciate the chance to address your concerns.
Amazing Solicitor.
Honestly, wow where do I start?! After loosing my son (who was cycling home) in a Hit & Run Fatal collision. I contacted SCARD charity looking for some legal advice and they put me in contact with Jane Harrison and I never looked back.
From the initial phone call, Jane was outstanding, she was professional, listened to everything that I needed to talk about and answered any questions that I had. Jane then explained the whole process next , I did not feel like I was just another case to her, the time, the care, compassion and empathy and pure kindness she showed was outstanding and her knowledge and understanding and determination was amazing. I knew from that phone call that I wanted Jane to pursue my claim and that I just knew Jane would be the best solicitor to take my case on.
From the start , Jane has literally been outstanding, the commitment and determination she has shown is amazing, she always responded quickly if I had a question, was always there if I needed to call and her communication was excellent. I had complete trust in Jane and was confident that she would be successful in my case and she was. There really are not enough words to explain how amazing you are.
I would also like to mention and thank Zara Ahmed, you are also amazing, she was always helpful, friendly and if I ever had a question, she was so quick to reply, always chased things up when needed to and she always explained things so well to me and the time given and kindness and care she and Jane showed towards me through this difficult and traumatic time, I will never forget, even being there and supporting me and my family through my son’s inquest and calling me just before showed that again I was not just another case, you really do care for us all. Thank you so much Zara.
Also I’d like to thank Nicola Stead, again another amazing person on the team who was professional always helpful, communicated well to any questions I had and friendly and polite whenever I dealt with her.
If you ever find yourself in this traumatic and devastating place and need legal advice, or just looking for an outstanding solicitor to fight your case then please do not hesitate in contacting Jane Harrison. She is 100% the person you need, She is a real credit to Fletchers solicitors, she has worked tirelessly on my case, showing real commitment and dedication and I will forever be grateful for the time she has given and everything that she has done to go on and be successful in our claim and I appreciate everything that she has done for me and my family. I would not hesitate in recommending Jane to anyone looking for a solicitor who shows care, compassion, understanding, a real in-depth knowledge and expertise and who really does go to the extra mile and beyond.
Thank you Jane, Zara and Nicola. I can not thank you all enough for your kindness, professionalism and care you have shown me whilst in this difficult time. We really do appreciate you all.
Thank you to everyone else involved too including Alastair the barrister, I appreciate you all.
Thank you.
Diana
July 7, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Thank you for your thoughtful review! We understand that the process can sometimes feel long and complex, so we’re truly pleased to hear that our team provided the support, expertise, and empathy you needed along the way. Keeping our clients informed and feeling supported is a top priority for us, and we’re delighted that we could help you reach a successful conclusion. We really appreciate your recommendation and kind words. Wishing you all the best for the future!
First class service from Fletcher's…
First class service from Fletcher's solicitors made my claim for personal injury an easy and pleasant experience from start to finish a special mention to Sonia Urfa for helping me with everything I needed and constantly keeping me updated with everything that was going on, brilliant service 10/10
July 3, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Dean,
Thank you for taking the time to leave such a wonderful review for Sonia!
It's great to hear that you found the process easy and pleasant from start to finish.
Thank you for recognising Sonia's efforts. We'll be sure to pass on your kind words to her.
Thank you again for your recommendation and for trusting us with your claim.
We wish you all the very best for the future!
Samantha
First time with fletchers
First time with fletchers, injury claim took a year to get settled claim has been taken care by Lucy Ashbrook I definitely recommend,quick replies,always updating and very professional the only thing left is payment to be made and I'm sure they'll definitely meet the deadline Overall Great experience look no further
June 29, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for your great feedback. We’re pleased to hear about your positive experience and that Lucy kept you well informed, providing a professional service from start to finish. We’ll be sure to pass on your lovely comments to Lucy—she’ll really appreciate your recognition.
Thank you also for your recommendation. We’re pleased we could support you through your claim and wish you all the very best moving forward.
Take care,
Samantha
My Solicitor
My Solicitor, Faye Close, took time to listen and understand my case and concerns, she was friendly and approachable, which made this process far less stressful than I expected, she checked in with me to ensure I understood the process and managed my expectations of the outcome extremely well. I would recommend Faye and Fletchers to anybody with a need to make an injury claim in the future. Thankyou so much Faye
June 25, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Debbie,
Thank you so much for sharing your experience with us. We’re delighted to hear how supported you felt throughout your claim, and that Faye took the time to truly listen, explain the process clearly, and help ease any concerns along the way.
Providing a friendly, approachable service and managing expectations is something we strive for, so it’s great to know Faye made such a positive difference to your journey.
We’ll pass on your kind words to Faye – they will mean a lot to her.
Thank you for your recommendation, and we wish you all the best as you move forwards.
Samantha
I was spoken to in a very pleasant…
I was spoken to in a very pleasant way,on every phone call,was very helpfull in every way during my claim
June 4, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Steve,
It's really good to know that you felt supported and treated with kindness throughout your claim. Having clear, helpful conversations at every stage is so important, so we're pleased to hear that our team made you feel at ease and well looked after.
Thank you for taking the time to share your experience - it’s very much appreciated.
Best wishes,
Samantha
Serious injury law
I recommend solicitor Victoria Spark from Serious injury law. Her communication skills were excellent throughout the process. She made sure l understood each step of the way in getting compensation for my accident, which made the whole process stress free.
Thank you
May 5, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Sharon,
We’re really pleased to hear that Victoria provided such clear and supportive guidance throughout your claim. Making sure you feel informed and confident at every step is so important, so it’s great to know her communication helped make the process feel straightforward and stress-free for you.
We’ll be sure to pass your lovely comments on to Victoria.
Thank you for taking the time to share your experience.
Best wishes,
Samantha
Four years nothing went for a medical …
Four years nothing went for a medical then nothing no new update there a waste of time it just got passed from pillar to post down the line bet it went to the cleaners in the end don't use them
May 14, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Update: 01/06/2026
Hi Iris,
We recently reached out via Trustpilot to try and request some more details from you to identify your file. Unfortunately, we haven't heard from you but would really appreciate the opportunity to look into things. If you would prefer to email us directly, you can get in touch with our Client Care Team at Customerteamnew@fs.co.uk.
Best wishes,
Samantha
Hi Iris,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and that you felt there were long periods without updates and a lack of progress on your case. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been.
As we’re unable to identify your file from your review alone, we’d really like the opportunity to look into this further and understand what’s happened. If you’re happy to, please reply to our request via Trustpilot with some additional details so we can review your case and address your concerns properly.
Best wishes,
Samantha
Excellent service and very helpful…
Excellent service and very helpful staff. Highly recommend!
August 23, 2025
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you for your kind feedback!
We’re really pleased to hear that you found our service helpful. Providing clear support and a positive experience is always our priority, so it’s great to know this came across.
Your recommendation means a lot to us. Thank you for taking the time to share your review.
We wish you all the best!
Samantha
Kept informed throughout the process
Kept informed throughout the process , Kimberley was always available to discuss any questions ,
Successful claim and they negotiated after a poor first offer . The charges 25% is high plus various insurance and other charges , but I couldn’t have done this myself there is a lot of work and time involved .
I recommend them , they explain everything along the way and are professional friendly and give the best advice needed to deal with your claim .
May 13, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Melanie,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you felt well informed throughout your claim and that Kimberley was available to support you whenever you had questions. We’re also glad that you were happy with the outcome and that Kimberley was able to successfully negotiate beyond the initial offer.
We appreciate your honesty regarding fees. We always aim to be transparent about costs from the outset and throughout the process, ensuring clients understand the work involved and the structure of any deductions.
Thank you for your recommendation and kind words about our professionalism and approach. We wish you all the very best moving forward.
Best wishes,
Samantha
My Solicitor Joshua was great.
My Solicitor Joshua was great.
He made everything so clear and understandable for me.
Went the extra mile for phone calls and emails when I wasn’t unsure.
100% recommend
May 11, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Benjamin,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Josh provided clear, understandable guidance and went the extra mile to support you whenever you needed reassurance.
Your recommendation is very much appreciated, and we will be sure to pass on your kind feedback to Josh. Thank you again for placing your trust in Fletchers. We wish you all the very best!
Samantha
The team at Fletchers Solicitors Polly
The team at Fletchers Solicitors Polly, Chloe and Jessica have been absolutely brilliant at navigating everything since our Mothers life changing car accident. We couldn’t have done it without them all. They have been extremely supportive throughout this journey. We have now got closure and the right result for Mum. They have been so good that we feel like they are part of our family and nothing is too much trouble. I would highly recommend contacting the Fletchers team if anybody has a personal injury. We cant thank them enough for what they have done for our Mum. Thanks Jonny & Family
March 3, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Jonathan,
Thank you so much for taking the time to share such a wonderful review on behalf of your family.
We are really sorry that your mum and your family had to experience such a life‑changing accident, and we are grateful for your trust in such a difficult journey. We really appreciate your kind words about Polly and her team, and they will be genuinely touched to hear the impact they have had.
Helping your family reach closure and secure the right outcome for your mum is exactly why we do this work, and we’re very pleased we could support you every step of the way. Knowing that you felt supported and listened to especially important to us.
Thank you again for your recommendation. We wish your mum and your family all the very best moving forward.
Samantha
Highly recommend
All the staff that helped with my case showed great empathy and kindness.
Laura Cope was always there to answer any questions i had and guided every step of the way of the processes and what was happening next. Highly recommend very professional throughout.
April 24, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Lisa
Thank you so much for your feedback. We’re pleased to hear that you felt so well supported by Laura. She will be delighted to know that her guidance made a positive difference for you.
We really appreciate your recommendation and glad you found our service professional throughout. We wish you all the very best!
Samantha
My experience with fletchers solicitors…
My experience with fletchers solicitors has been brilliant from start to finish.
The communication between Faye and myself has been absolutely superb.
She kept me updated all the way through, even when she had no news she called or sent an email to let me know that she was still working on it.
I would 100% recommend fletchers solicitors, they worked extremely hard with my case and I couldn’t have asked for a better result.
Thank you so much Faye you’re amazing.
April 29, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Samantha
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you felt your experience with Fletchers was brilliant from start to finish!
It’s especially great to know that Faye kept you consistently informed throughout the process and maintained clear communication. We will be sure to pass on your kind comments to her, as feedback like this is greatly appreciated.
Thank you for your recommendation and for trusting us with your case. We’re very pleased to have achieved a positive outcome for you and wish you all the best for the future!
Samantha
Honestly fletchers have been amazing…
Honestly fletchers have been amazing from start to finish, very impressive and professional. I’ve been dealing with Jerard Knott, he kept me informed, followed up everything in detail, I never felt forgotten and he always replied to any inquiries I had, I would recommend Jerard Knott and his team to anyone.
April 16, 2026
Reply from Fletchers Solicitors - Fletchers Manchester
Hi Katherine and Ellie
Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt so well supported throughout your case and that the service you received met your expectations.
It’s especially great to hear your positive feedback about Jerard. Keeping clients informed, following matters through thoroughly, and making sure no one feels forgotten are all things we place great importance on, so your comments really mean a lot. We’ll be sure to pass your kind words on to Jerard and his team.
Thank you again for your recommendation. If we can support you in the future, please don’t hesitate to get in touch.
We wish you all the very best.
Samantha
Amazing Fletchers Solictors
They were really helpful from the first day, let me know what I needed to do in detail which was really good to see. Asked me all the right questions to see what needed to be done with the claim. I advise people to use fletchers solicitors because they are really good at what they are doing. My advisor Hannah Travis was supporting me from first the first day till the last.
April 7, 2026
Unprompted review
Reply from Fletchers Solicitors - Fletchers Manchester
Hi there,
Thank you so much for your kind words and recommendation. We’re really pleased to hear that you felt well supported and clearly guided from day one.
Thank you for your kind words about Hannah. We have requested some further details from you via Trustpilot - this just helps us to identify your file so that we can pass your feedback onto her. She’ll be delighted to know her support made such a difference to your experience.
Thank you again for taking the time to share your feedback, and we wish you all the very best going forward.
Best wishes
Samantha
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